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L
Last reply · posted in DIRECTV General Forum
So, you guys helped me through the signing up process......this turned out to be a small nightmare...........they lost my original order, cancelled my install appointment, had to come out twice because they brought the wrong equipment. So I got over that.....

Its been 2 weeks and D* called me to "welcome me" and go over my bill. Well all the "deals" I got when I signed up.............GONE.

No free Hotpass
No free magazine
No "no" charge for extra receivers

So now my bill that was supposed to be $79 for 12 months for Premiere/HD with 3DVRs is not $100 a month and then almost $130 thereafter.

THey say I only had 3 days to cancel and that time is over.....now I have to pay a $283 cancellation fee plus the $450 in equipment I paid is non-refundable.

So I'm screwed no matter how you look at it. I am so bleepin mad I can't even see straight. Like I told them.........love the programming, blah blah blah...........but I will never recommend them to anyone, and Day One after my 24 month commitment.........back to DISH I go. I took 6 months to make this decision and I wish I had never done it.

Every time you talk to someone they give you a different answer so there is no consistency in anything they do........30 day cancellation.......3 day.......7 day.......its ridiculous.

I wish I had never changed.........what sucks, is that I really like the equipment and programming.........but I certainly don't like getting screwed over

Totally disappointed Rachel
29 Replies · 4341 views
fallout2600
Yeah, that sucks! Reasons like that are exactly why i left D* for E*....been happy since!
Questioner
Yeah, that sucks! Reasons like that are exactly why i left D* for E*....been happy since!

Yep, not a real good time to switch anyway with all the new channels coming to dish middle of next month.
atp1313
Yep, not a real good time to switch anyway with all the new channels coming to dish middle of next month.

Not trying to flame here, but come on: "all the new channels..."??? How many? 5-10 channels? Versus being all set up and ready for 50-75 in 7 weeks? Hmmm...let me see...which is better? 10 or 50? :D

But seriously, there will always be people who get caught in the crosshairs of bad management or sales. You could easily replace E* everywhere she mentioned D*. While most people I'm sure are perfectly happy with the service and install and customer service, we really only hear about the nightmares. How often do you see someone take the time to write in when they are satisfied or exceedingly pleased? No nearly as often as those who wish to bitch a little or vent.

Rachel - One or two calls and you can this all cleared up. Notes are taken with every phone call and a Retention CSR can track the progress of your signup and install and see what was offered. But I can't imagine anyone can enforce a 3 day cancelation policy. That is a ridiculously short period of time for any product.

Good luck...
H
Not trying to flame here, but come on: "all the new channels..."??? How many? 5-10 channels? Versus being all set up and ready for 50-75 in 7 weeks? Hmmm...let me see...which is better? 10 or 50? :D



Good luck...
E* has 32 HD right now. not including RSN's or locals.I think were are getting 6 more .So its not just 5 or 10.
ScoBuck
Well all of this will certainly put the telco TV services in last place. I expect DirecTV to have a 35+ channel advantage by years end on DISH, and that DISH will have about 45 total.
H
Well all of this will certainly put the telco TV services in last place. I expect DirecTV to have a 35+ channel advantage by years end on DISH, and that DISH will have about 45 total.
The only way I see that is if D* counts all Sports packs and RSN's.Which all RSNHD aren't avail.to everyone.
rad
rad
The only way I see that is if D* counts all Sports packs and RSN's.Which all RSNHD aren't avail.to everyone.

Using this chart HDTV Channel Lineups on DBS, Cable, FiOS, 4DTV! - AVS Forum which doesn't list the RSN's or sports subscriptions on D* but does count the Voom channels on E*, D* has a projected lead of 14 channels, subtract the 15 V* channels then D* is projected to have 29 more.
L
Well I believe the lady I talked to already WAS in retention.........she was supposed to have a manager call me, but as of yet no call. I'll wait one more day (I have finals tomorrow) and then I'll call back.

Trust me, I already threatened to leave and her answer was that I can't........and she sounded pretty cocky about it too. Letting me know I would have to pay the cancellation fee and the non-refundable $400 equipment costs.......
atp1313
E* has 32 HD right now. not including RSN's or locals.I think were are getting 6 more .So its not just 5 or 10.

I merely meant 5-10 more than what they have now, not total. ;)
skyviewmark
Wow!! This thread is starting to sound like a "my dad can beat up your dad" thread.. Personally.. When all the new channels go active, I will have the best HD Services available, cause I have both E* and D* in my house. My guess is one or the other is going to have more.. Who knows which one.. But either way..

I AM READY...... :)
oswald
My guess is one or the other is going to have more.. Who knows which one.. But either way..

I AM READY...... :)

Going out on a limb there, Nostradamus! :)

I just took the plunge this morning and signed up for Directv, in addition to Dish. My house will look like a Weather station with all of the dishes, but I will have the BTN! So I am ready too!
iJustine
Last reply · posted in iJustine
1 Replies · 2 views
T
It's not even where it folds!
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
20 Replies · 485 views
S
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.
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Almighty1
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
AZ.
AZ.
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
someone is showing their age
Almighty1
someone is showing their age
LOL. It depends if the person saw it during the years when they were actually still available which is 1968 to 1983 meaning the person could be 43-58 years old or they can even be a few years old if they learned to read and write at a young age and actually saw a telephone with that label somewhere recently just like even here in San Francisco, payphone still exist physically in public places but whether they can be used or not is a different issue. It still looks like this even today:
1792633296785.webp
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dishstaller
I opened my Radio Shack in Sept 1984 and right about that time they did the whole deregulation thing with the phone companies. I bought TONS of those phones that had been refurbished with a new outer shell. You could throw one of those out of a 3 story high window and it would still work.
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord 🤣
navychop
someone is showing their age

You should hear his stories about when rocks were soft and pterodactyls were the new kid on the block!
dishstaller
One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone.

View: https://www.youtube.com/watch?v=CA0yZ1nrm6M&pp=ygUPd2tycCBwaG9uZSBjb3Bz
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
He was 71 yrs old. One of my favorite songs is Seminole Wind....the violin is killer.


View: https://www.youtube.com/watch?v=W8sh9P3X33w
5 Replies · 42 views
FTA4PA
Rest In Peace
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M
I Wish I Could Have Been There is an amazing song. Rest in peace Mr Anderson.
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Bobby
Rest in peace.
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comfortably_numb
Hope you're out there Swingin', John.
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dishstaller
I Wish I Could Have Been There is an amazing song.
That's one of those songs that hits a little too close to home for me. I like the song but just can't listen to it. It's kinda like that song "Daddy never was the Cadillac kind".....reminds me too much of my Grandfather who died Feb 18, 1995.
N
Last reply · posted in DISH Network Support Forum
My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?
201 Replies · 5101 views
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Scott Greczkowski
Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.

Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.

DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.

Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy. :)
bookworm370
Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.

Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.

DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.

Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy. :)
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.

But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that! ;)
S
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.

But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that! ;)
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!
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ppappas
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!
They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.
Almighty1
They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.
Unless of course they didn't keep a copy of the old drivers and can no longer get it. Then there is always the their support for the product is EOL after a x amount of time so it will make the consumer have to buy the current product offering.
B
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.
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Almighty1
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.
No updates but if you can get DISH Technical Operations to roll you back to H710 or earlier even though H708 would be best because it also eliminates another problem like in this comment, you will also no longer have the problem as long as you don't update manually or forced to any new version until the problem is fixed as the problem started in H711 and still exist in H712 and H713.
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dishstaller
Installed an off-air antenna a couple days ago for a customer who had just cancelled his Dish service. He had a dual off-air adapter and gave it to me. Cool. I'll keep it on the truck....might come in handy. Got to admit I don't watch anything as far as live tv goes anymore. Even if we have severe weather, our local channels will have a live feed on Youtube.
navychop
In other news, it was announced that the software fix for the two tin cans and a string will not be forthcoming. A hardware fix is required. However, that fix will let you receive stations from a gazillion miles away.

Truck roll charges may apply. Two year commitment required.
M
Last reply · posted in Over the Air Television By RabbitEars.Info
Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.
6 Replies · 204 views
navychop
DEATH TO NEXGEN!
TRG
TRG
17 years ago the US turned off analog OTA signals in favor of digital broadcasting. Now the push is ATSC 3 "Nextgen TV". But nobody seems to be able to agree on DRM implementation protocols. People don't want to hook their TV up to the internet in order to watch over the air TV. At least I don't. With all the data they collect about your viewing habits the box should be given away at no cost.
navychop
Comb your hair.
primestar31
DEATH TO NEXGEN!
star trek GIF


It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.

There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.
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navychop
I truly hope you are right.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 6 views