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tigerfan33
tigerfan33
Pub Member / Supporter Lifetime Supporter
Last reply · posted in DISH Network Support Forum

$200 conversation with Dish?

I had called Dish the other day about exchanging one of my boxes. I wanted a 222 for the two tuners. Everything was worked out and then today got a call from the installer and he says dish called him and said not to put in the dual tuner. Well without getting into heavy detail I called back today and talk to another csr. I asked her to pull up the recording of the call and listen to see what was said. She say she could do it but it would cost ME $200. Anyone ever heard of this???
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okiekevn
think about how many calls come in a day. i work as a tsr for dish, and an average day i take 90-120 calls in the tulsa cc, which employs 500 people. thats jsut our center, not counting the dozen more we have i the us, and as well as outsorced to india/philippines. do you think echostar would waste money setting up a recording system to store and track every call that comes in as well as be able to pull up that recording on demand? get real.
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BigTimMN
I would expect a CSR to give good, honest & accurate information and to make proper notes in an account and I would expect a company to have guidelines on what can or cannot happen, not have it depend on who you get on the phone, and their mood at the moment, which is what seems to happen with Dish.. luckily for me, I havnt had any issues at ALL in my 14 months with them, I dread the day that I do.
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tigerfan33
tigerfan33
okiekevn said:
think about how many calls come in a day. i work as a tsr for dish, and an average day i take 90-120 calls in the tulsa cc, which employs 500 people. thats jsut our center, not counting the dozen more we have i the us, and as well as outsorced to india/philippines. do you think echostar would waste money setting up a recording system to store and track every call that comes in as well as be able to pull up that recording on demand? get real.
Click to expand...


So you want me to feel sorry for you because of your job.:D I am just telling you what a csr told me.
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okiekevn
i dont believe i left any implications anywhere in there for you to feel sorry for me. i love my job. i was just explaining that there is no system to retrieve phone recordings. chances are what happened was not even with either of the tsr's. even though i have not seen the original work order, i will assume it was a 222, as the 199 price (even third tier dishinit up dont pay that much for a 211), and the tech screwed up and only brought a 211. instead of taking the fall, he would rather just try to put it in, or tell you to call dish and sort it out and get the hell outta dodge while ur on hold waiting to get through. did you in fact see the work order from the tech and see that it said a 211 rec?
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tigerfan33
tigerfan33
okiekevn said:
i dont believe i left any implications anywhere in there for you to feel sorry for me. i love my job. i was just explaining that there is no system to retrieve phone recordings. chances are what happened was not even with either of the tsr's. even though i have not seen the original work order, i will assume it was a 222, as the 199 price (even third tier dishinit up dont pay that much for a 211), and the tech screwed up and only brought a 211. instead of taking the fall, he would rather just try to put it in, or tell you to call dish and sort it out and get the hell outta dodge while ur on hold waiting to get through. did you in fact see the work order from the tech and see that it said a 211 rec?
Click to expand...


The installer called the night before. He said he had a work order for a 211. I said no 211 was mention to the csr it was a 222.He said he would call to get it straight and would see me the next morning. He never showed or called. I called him back and he said dish would only do the 211. I cancelled the work order. The mistake was made with the csr. Not the installer. I do appreciatte the advise from all of you. I will from now on tell the csr to make notes when i do call. I just hope this does not happen to none of you.
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meStevo
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section

NFL 2026-2027 Season

Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
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Foxbat
Foxbat
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com www.colts.com
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rvvaquero
rvvaquero
Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com www.colts.com
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Be nice to see a Cowboy headline like that.
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Mike0616
Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com www.colts.com
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Can we expect to see a new coach if we say "pretty please?"
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Foxbat
Foxbat
Jeeez, Week 6, no lead is safe…
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Peter Parker
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.
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naptime
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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jsmit86
jsmit86
naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
Click to expand...
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
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long_time_Dish
long_time_Dish
jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
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Oh, you mean "soon"? :biggrin
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Almighty1
Almighty1
jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
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navychop
navychop
Almighty1 said:
it will likely fix the OTA Single Tuner
Click to expand...

:popcorn
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dishstaller
dishstaller
Almighty1 said:
it will likely fix the OTA Single Tuner
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🤣

Oh....you were serious
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iJustine
· posted in iJustine

This is iPhone Duo!

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/P4_TzYKwcNY


Direct YouTube Link - This is iPhone Duo!
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Buy her book!
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/-O2iLThF4z8


Direct YouTube Link - Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts
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teachsac
teachsac
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows

S.W.A.T. Exiles (Starz)

Hondo is back with a new squad 9/25 only on Starz.


View: https://m.youtube.com/shorts/b0gPzA8KHEQ
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klang
Never watched the previous shows, so doubtful.
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dfergie
teachsac
teachsac
Started watching yesterday. Not too bad.
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Scott Greczkowski
Scott Greczkowski
Wife likes it.
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teachsac
teachsac
I like Zyra from La Brea (one with the prosthetic).
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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Bobby
I Saw The Light - Todd Rundgren
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Little Bit Of Light - Strange Weather
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EatMyVolts
EatMyVolts
A Little Bit of Soap -- The Jarmels
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long_time_Dish
long_time_Dish
Give A Little Bit - Supertramp
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dishstaller
Little Wing - Jimi Hendrix
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows

Stargate SG-1 Discussion

Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
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reubenray
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
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osu1991
osu1991
pluto.tv

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv pluto.tv
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long_time_Dish
long_time_Dish
reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Click to expand...
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
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reubenray
long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Click to expand...
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
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long_time_Dish
long_time_Dish
reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
Click to expand...
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Defender on Linux: Microsoft’s Big Security Move #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/wVdnjWsw2Uk


Direct YouTube Link - Defender on Linux: Microsoft's Big Security Move #shorts
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Ramy
Ramy
Supporting Founder
Last reply · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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Foxbat
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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osu1991
M
Mike0616
osu1991 said:

View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR
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They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
Jimbo
Mike0616 said:
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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osu1991
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/PSGt6dUXdnI


Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
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