uh, they arnet working over here. they are working over there. like across the seas. face it, if every worker was here in america, you would be then on here whining about the new increases in E* prices. then you would have two choices. go to d*, pay less, and go back to dealing with overseas call centers. or even go to time warner, cox, or comcast, and also get overseas call centers. its everywhere. with your cellphones, computers, and more. unless you are willing to actually pony up the extra cost that will come with getting an american in the seat of every phone, stop crying. or how about this, go to your local mall. find a radio shack. upgrade there. but hey, what will you most likely find in the radio shack, here in america, yep... some guy name habiib working it.