well, where do I start?
Last night the installer was out at my house from 5pm to 11pm getting the Dish lined up correctly after adding the new DPP44 switch. It was a pain to get the 129 and 118 satellites, he would barely move it and it would spike up to 88 signal for a brief second, then to 0. Finally we got it locked in with about 60 on teh 129 and 118 satellites, and 100 or so on the 119 and 110. So, I'm happy with the effort the installer went through to get this working, now on to Dish customer service.
I originally signed up for dish through dishnetwork.com. The installer came out and said he couldn't do Chimney mounts, so I called and cancelled the account. A couple days later I found the local retailer/installer that would do the chimney mount. So, after all the install problems we finally got all satellites in the green. Time to get the receiver authorized. It took no less than 10 calls over the past 5 days to get the account setup. When the installer was out last thursday, he said that it wouldn't let him submit the new account online since the old account was showing up, even though it was cancelled. He tried calling multiple times over the past few days and Customer service always ended the calls with "It should be setup now" or something to that effect.
Last night after everything was lined up and ready to go, he called them again. For some reason they couldn't get it to work so he said he would call again today. He called me this morning and told me he tried again and dish said that the credit card was declined, I knew this was Bullsh!t, but I just gave him another card, they said it was declined also. Now I've been pretty patient through the whole install, and I'm determined to get Dish working now even after the installer offered to remove it all and put up Directv. So, I first tried the online chat; useless. They had no clue how to fix it. So, I called in and finally got someone that understood that he couldn't fix the problem so he transferred me to Executive Services or something like that.
Finally the girl that I got apparently knew what she was doing, she called the retailer and got all my information, and after being on hold for 20 minutes or so, she came back and said I was good to go. I headed home from work to check it out, and sure enough it's working now (well mostly). I start looking through the channels and notice that I don't get Showtime/HBO or my local channels. Called the retailer and she called dish for me and got my local channels working. I still don't have Showtime and HBO but I should be able to call and get them turned on this afternoon.
Also, I hooked up the ethernet connection and it's working fine. The only problem now other than Showtime and HBO is that the IR Remote doesn't work. I got the TV2 RF remote to work by changing to Single Mode (it was defaulting to Dual Mode).
If I wasn't so fed up with Time Warner Cable, I wouldn't have gone through all this hassle, hopefully now that it's working, it'll be worth it.
Sorry for the long post, just figured I would update the guys that were helping me out.