I've had 11 new local channels since the day after the release of 6.10 and I
too leave my box in standby every night. Still no guide for those channels.
In fact, when Usa came on 522, I had no guide so I unplugged the box, waited
2 minutes, plugged it in, turned it on and waited 1/2 hr for the guide to
update. The guide updated all channels, including 522, but did not update
those new 11 local channels.
hmmmm....
_____
From: jnardone [mailto:jnardone.1adhi8@nobody.satelliteguys.us]
Sent: Monday, August 02, 2004 12:51 PM
To:
VOOM@yahoogroups.com
Subject: Re: [VOOM] How to get program guide for new channels found by OTA
scan?
Hi:
Since Wilt and Dragon_lady did not respond to my question about whether
or not I am supposed to get program guide information for new channels
that are found by the OTA scanning feature of the VOOM software I went
ahead and called VOOM. My first call was made last week and the CSR
did not know the answer so she "escalated" the problem. Someone from
the VOOM escalation team called me back the next day and said that I
should leave my box in "standby" (which I do already) to receive the
program guide information. I did this for four nights and there was
still no programming information on my new channels. I called VOOM
back today and the CSR, after checking with her supervisor, told me
that I should definitely have the program guide information for all new
channels found by the OTA scanning and that if I did not then there is
something wrong with my box. She set up a service call to have my box
checked and possibly replaced. So I guess that is the answer to the
question:
If you pick up new channels by OTA scanning then the program guide
information for those channels should appear in your program guide
within a day or two. If it does not then there is something wrong with
your box.
Joseph
--
jnardone
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