Social Feed

jimyt said:

The only thing would be that he'd probably be better off moving the new dish to a different spot on the roof where it was higher than where the current one is, and run some new cable. It just struck me as very odd that he said it wouldn't work, and then said I should get a second opinion. Aren't they all trained the same way? What would another installer magically find that the first one didn't? The dispatcher called me after the guy left and was pushing me hard to arrange for a second opinion, which I don't mind doing. But how often does another installer contradict the first one?

I think you might be right that he wanted to bail. It was getting very close to lunch time.

Click to expand...

Jimbo said:

Maybe he was NEW and was unsure ????

I would look at the location and try to move it to somewhere other than in line with the trees.
I have seen lots of time that you get a great signal this time of year... what happens when spring comes and the tree starts to fill in, THATS when you will lose your signal and be pissed at the installer.
Personally, I would think that might have been his thinking, but you never know, you would have thought that he would tell you WHY it would not work.

Jimbo

Click to expand...

iwc5893 said:

I agree he should have said why it wouldn't work, although a lot of HSP's are not allowing their installers to say which trees are blocking the line of sight. Why? Because customers were cutting down the trees and still not getting a LOS and then demanding that DTV pay for the lost trees.

Click to expand...

jimyt said:

Well, in case anyone is still reading this thread, here's an update: another installer came out last week, and without even getting up on the roof told me that it was an absolutely perfect LOS for the HD reception. He had it installed in about an hour and a half. He couldn't believe that he was a second opinion.

Here's a little tidbit that he did pass on: he was a subcontractor for Directv, so he gets paid by the install job. He said the guys who drive around in the vans that have Directv written all over them are employed directly by Directv and are hourly employees with no incentive to do an install if they don't want to. The subs lose $300 if they don't find a way to make an install work, so they go out of their way to make it happen. He got a 99% strong signal with the new dish--the old one never got above 95%. So, moral of the story is...always get a second opinion and ask for a sub on an install!

Click to expand...

jimyt said:

Well, in case anyone is still reading this thread, here's an update: another installer came out last week, and without even getting up on the roof told me that it was an absolutely perfect LOS for the HD reception. He had it installed in about an hour and a half. He couldn't believe that he was a second opinion.

Here's a little tidbit that he did pass on: he was a subcontractor for Directv, so he gets paid by the install job. He said the guys who drive around in the vans that have Directv written all over them are employed directly by Directv and are hourly employees with no incentive to do an install if they don't want to. The subs lose $300 if they don't find a way to make an install work, so they go out of their way to make it happen. He got a 99% strong signal with the new dish--the old one never got above 95%. So, moral of the story is...always get a second opinion and ask for a sub on an install!

Click to expand...

TommyV said:

If for some reason they can't install it, do you get a full refund, or does D* keep some because of the contract?

Click to expand...