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EMesropian

Last reply Mar 23, 2008 · posted in DISH Network Support Forum

Constant signal loss on 119

Hi everyone,

I'm new to the world of satellite TV (well, 6 months... but I never messed with anything to learn).

I have Dish Network with the Vip 622 HD DVR connected to my Toshiba 47" HDTV via HDMI. Everything was fine and dandy until a couple of weeks ago when all the channels after channel 11 (local service) stopped working (up to 240, all the HD channels work fine). When I tuned into them, I would get the Acquiring Satellite Signal screen (for Satellite 119) for a few minutes, then go to the Error 002 screen.

So last Sunday, I called Dish and the representative who wouldn't even let me tell her the troubleshooting steps that I had taken, walked me through restarting the receiver several times, going through Check Switch and the Acquiring Signal screens when she concluded that the Receiver was bad and that they would have to send me a new one.

So, I get the new receiver on Thursday and try to set it up today. I hook up everything, follow instructions, get the receiver activated and try to go to the same channels (CNN for example, on channel 200 for me) and I'm still having the same problem. I restart the receiver (even power cycle it) a couple of times, run Check Switch several times and sit through dozens of Acquiring Satellite Signal screens with no use! CNN shows up for about 30 seconds, then disappears giving me the "Acquiring Satellite Signal" screen, eventually taking me to the Error 002 message. It's like Satellite 119 is playing hide and seek with me.

At this point you can imagine how frustrated I am, so I call up Dish again and this time explain to them that I did everything that they would ask me to do at least three times so she suggests that they would have to send out a technician for an additional $30. I mean come on!!! I didn't break it on purpose now did I? Why would I have to pay to get their service for which I am already paying for?

So I refused and now I am here, hoping someone could provide me with a solution.

The receiver has Firmware version 448 and I'm only having problems with 119, in case that info is needed.

Thanks in Advance!

29 Replies · 19008 views

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jtyler462

Dec 28, 2007

I encountered a similar issue last night with my system (VIP622). I put the TV on (History Channel) and it ran for about 30 seconds until the yellow "signal lost" screen came up. So I pressed the channel up and the SciFi channel came in fine....for about 30 seconds. This happened over and over. A channel would come in like normal but go away as if the signal were lost after about 30-60 seconds.

So I rebooted the system and still had the problem. Then I did a "check switch." After the "check switch" the problem went away....I think. Here's the catch: I receive my locals OTA with a roof antenna wired to the 622. Now one of my locals (WGGB-Springfield, MA) has the yellow "signal lost" screen. I checked to make sure the station is on the air and it is. I found something odd when I checked the signal strength for that channel. It shows ~90 but is red and says "not locked." Why won't the receiver lock onto that channel with a strength of ~90? All my other OTA locals are working fine, displaying with lower signal strengths of 75-80.

I can't help but think my two problems are related somehow, since both issues involved a present signal that was getting lost. I'm thinking my 622 is going bad. Any suggestions before I call tech?

fatreap70

Mar 17, 2008

Here's something interesting. I cleared the check switch screen by unplugging the line and it did the 50 tests, and the results came up port 1, sat 82, trans red X. Then I hooked it back up and here's the result

TV1
Port 1 , 2 , 3 , 4
Sat 119, Conn, 129, 118
Trans OK, X (not red), OK, OK
Device Dbnd, Sngl,Dual, Dbnd

TV2
Port 1 , 2 , 3 , 4
Sat Conn, 110, 119, Conn
Trans X, OK, OK , X
Device (Same as TV1)

TV1 looks good with my setup except 110 is not picked up on port 2. TV2 however, how did 119 end up on port 3?

By the way, did another test and all is good as far as check switch. I'll check back tomorrow to let you know if problem is still there with the jumping TP's. Which problably will be the case since I've done this Check Switch thing already.

fatreap70

Mar 21, 2008

Has anyone got this yet? Here are some things I thought about.

1. I have 1 line coming in the house from the DPP44 switch. Then they go into a splitter for TV1 & TV2. Might need 2 lines coming in. Trying out #2 first.

2. The splitter for TV1 & TV2 was a generic Radio Shack 4 x 1 splitter. I am going to replace it with a DN splitter and see what happens.

Will post results. This might be a place to look on your setups.

3. Wondering if there is a firmware issue involved here with the VIP622. Is this possible?

highdefjeff

Mar 21, 2008

fatreap70 said:
Has anyone got this yet? Here are some things I thought about.

1. I have 1 line coming in the house from the DPP44 switch. Then they go into a splitter for TV1 & TV2. Might need 2 lines coming in. Trying out #2 first.

2. The splitter for TV1 & TV2 was a generic Radio Shack 4 x 1 splitter. I am going to replace it with a DN splitter and see what happens.

Will post results. This might be a place to look on your setups.

3. Wondering if there is a firmware issue involved here with the VIP622. Is this possible?

Splitter problem. Remove the splitter from any satellite feed line. Many will pass signal "fine" for 6 months to about a year, then they begin to fail.

Splitters have no place in any satellite feed line. You shouldn't need two lines for a 622 if you have a separator at the rear of the unit.

fatreap70

Mar 22, 2008

Replaced with a large DN splitter I had and no problems for now. Sorry to DN for the firmware bash! Now the customer service bashing.....that's a different story. You guys are WAY better to ask for problem solving. Thanks to all of you who make this happen and special thanks to Jared for the other thing you did for me. Seems to be working out good finally. I admit I was ready to cuss you out, but I held it in! LOL Now I can finally watch some hoops with no interuptions this weekend.

highdefjeff

Mar 23, 2008

jtyler462 said:
I encountered a similar issue last night with my system (VIP622). I put the TV on (History Channel) and it ran for about 30 seconds until the yellow "signal lost" screen came up. So I pressed the channel up and the SciFi channel came in fine....for about 30 seconds. This happened over and over. A channel would come in like normal but go away as if the signal were lost after about 30-60 seconds.

So I rebooted the system and still had the problem. Then I did a "check switch." After the "check switch" the problem went away....I think. Here's the catch: I receive my locals OTA with a roof antenna wired to the 622. Now one of my locals (WGGB-Springfield, MA) has the yellow "signal lost" screen. I checked to make sure the station is on the air and it is. I found something odd when I checked the signal strength for that channel. It shows ~90 but is red and says "not locked." Why won't the receiver lock onto that channel with a strength of ~90? All my other OTA locals are working fine, displaying with lower signal strengths of 75-80.

I can't help but think my two problems are related somehow, since both issues involved a present signal that was getting lost. I'm thinking my 622 is going bad. Any suggestions before I call tech?

I don't believe the issues are related. I think your Dish issue was just a glitch or low signal strength.

Your OTA problem is probably TOO MUCH signal on that channel. Add an attenuator or move your antenna a bit to lower the signal.

Numerous posts have been made regarding the 622's and too much signal causing pixellation and drop-out regarding the OTA antenna.

That problem is NOT a 622 issue, it is a digital signal processor (DSP) problem and is common to most digital receivers (your TV also) that we come in contact with. Too much signal is nearly as bad as too little signal.

With the satellite dishes, too much signal isn't ever the problem. You can't get too much signal from the HD satellites. They don't have much to begin with. But with OTA, you can easily get too much signal that will reduce the signal quality and cause pixellation and drop outs.

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meStevo

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rvvaquero

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Jerry Jones and Jimmy Johnson had an argument about who was responsible for the dynasty building of the early 90's Cowboys.

The rest of us figured it out in about 3 years, Jerry has had over 30 years but still can't admit it. It's all he lives for, to show everyone he can put together a winner. I don't think he can. His kids only know what he taught them.

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Yespage

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rvvaquero said:
Jerry Jones and Jimmy Johnson had an argument about who was responsible for the dynasty building of the early 90's Cowboys.

The rest of us figured it out in about 3 years, Jerry has had over 30 years but still can't admit it. It's all he lives for, to show everyone he can put together a winner. I don't think he can. His kids only know what he taught them.

Johnson built it, but without the Herschel Walker trade, it never happens.

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b4pjoe

Thursday at 9:53 AM

Yespage said:
Johnson built it, but without the Herschel Walker trade, it never happens.

Jerry made himself General Manager after he bought the team but make no mistake Jimmy engineered that trade. As well as a lot of others at the time.

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rvvaquero

Thursday at 11:50 AM

Jimmy Johnson is a football guy. Jerry Jones is a marketer (hustler).

When I see a football player get a 15 yard penalty for unsportsmanlike conduct (like taunting) in a close game, I often wonder what he was thinking. Was he thinking, I'm doing everything I can to make this a better team and help win a championship? Or, was he saying to himself, I want everyone to notice how great I am?

Johnson inspires one, Jones the other.

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klang

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Last reply 8 minutes ago · posted in TV Shows

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I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.

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klang

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klang said:
I'm sure I will watch at least the first episode but I am not optimistic.

Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.

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MikeD-C05

Oct 11, 2026

klang said:
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.

Yeah, the foot stuff was just nasty. I kept thinking of how dirty her feet would get traipsing around shoe-less. Funny, I love being shoe less at home and never wear shoes indoors in my home for long, but seeing her laying on all her furniture with her bare feet hanging out just kind of grossed me out.

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harshness

Oct 13, 2026

MikeD-C05 said:
I kept thinking of how dirty her feet would get traipsing around shoe-less.

Where would this "dirt" come from? Dead skin and dandruff?

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MikeD-C05

Oct 18, 2026

harshness said:
Where would this "dirt" come from? Dead skin and dandruff?

There would still be dirt ,dust in the future I am sure. So walking around the station like she did she would get stuff on her feet. I am sure the robot vacuum is still going to miss stuff, with all those different alien species running around there.

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harshness

Oct 18, 2026

MikeD-C05 said:
There would still be dirt ,dust in the future I am sure.

Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.

MikeD-C05

Monday at 1:35 PM

harshness said:
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.

I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.

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osu1991

Monday at 1:59 PM

MikeD-C05 said:
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.

Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though :clapping

MikeD-C05

Yesterday at 12:25 PM

osu1991 said:
Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though

Say, I don't wear socks or shoes in my house either. But for a captain in Star Fleet it looks bad to be walking around the academy with no shoes. Gives off 1960 Hippie vibes.

Reactions: long_time_Dish

Jimbo

Yesterday at 4:30 PM

MikeD-C05 said:
Gives off 1960 Hippie vibes.

You say that like it's a Bad thing or something ... :biggrin

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primestar31

Yesterday at 11:00 PM

MikeD-C05 said:
Say, I don't wear socks or shoes in my house either. But for a captain in Star Fleet it looks bad to be walking around the academy with no shoes. Gives off 1960 Hippie vibes.

Just sayin...

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MikeD-C05

Today at 11:17 AM

Jimbo said:
You say that like it's a Bad thing or something ...

For a whole generation of adults it was in the 1960s and 1970s.

All In The Family Nostalgia GIF by Sony Pictures Television

All In The Family Singing GIF by Sony Pictures Television

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Females wearing any clothing is unthinkable on Ferenginar.

Was never a huge of the Ferengi-centric episodes in Trek...

Jimbo

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long_time_Dish said:
Was never a huge of the Ferengi-centric episodes in Trek...

Me either ...
They turned out to be a Poor adversary ....

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No fingernails, no dust, sand, dirt, or other particulate matter

And definitely no medieval chain armor!

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comfortably_numb said:
medieval chain armor

Aka "mail" or "maille".

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dishstaller

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Last reply Today at 4:48 PM · posted in TV Shows

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KAB

Today at 8:16 AM

What a "pile of slop" review! I liked the show.

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Yespage

Today at 4:48 PM

KAB said:
What a "pile of slop" review! I liked the show.

If the review is like the article, oi! Eighteen paragraphs into the review and... all they've done is not really talk at all about the actual thing they are reviewing.

Halfway into the "written" review, I know more about how the writer "thinks" than I do about what they are writing about. I understand their politics, their self-overestimated understanding of film, their inability to be funny.

Takes about 22 paragraphs to get to one that starts "Anyway, the story kicks off...". Talk about Slop!

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