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Cutting Edge
Ok for over the last month now I have been having a problem with my HR20.
My issue is if I watch a HD channel my HR20 locks up and gives me a grey screen, sometimes the audio plays on. Normally when this happens the remote stops responding. Sometimes the remote does respond but a coupe of minutes after I press a button. But if it changes channels I still and stuck with a grey screen.
The only way to fix problem is to do a red button reset or unplug the receiver, after its done rebooting all works fine again for 25 - 45 minutes before it locks up with a grey screen again.
As you might remember I did my own install last summer. All receivers in my house are working fine except for my HR20.
I decided to take my HR20 to my friend (who is a DirecTV retailer) and guess what happened, after 25 minutes it locked up with a grey screen. He told me he could RA the box but it would be easier if I called DirecTV directly.
I took the box home with me and tonight called DirecTV as I was watching TV and it locked up again.
So after going through all the basic trouble shooting I got a rep in tech support, I tell her my issue and she puts me on hold for awhile. Then comes back and asks how I know that the receiver is bad. I tell her how I took my receiver to somewhere else and tested it there. She put me on hold again then came back and told me that this would not work at a different location as the receiver would not know what programming I am supposed to get since it hooked up to a different satellite dish.... (HUH?!?!)
Anyways she puts me on hold again and comes back and tells me that I do know about how satellite systems work and they will need to send a service rep to my house to diagnose my system. (I don't know about how Satellite Works?)
I told her that I would not allow the techs into my house, and that I would call someone else to get this receiver replace she got all snotty with me and said that she would note that on my account then hung up on me.
Now I am not your average consumer, I know my satellite stuff and probably own better test equipment them most of their trained monkey use. I worked to diagnose and troubleshoot this issue to make it easer for them.
Sorry but with 6 satellite systems and miles of wiring here I am not letting someone (no matter how good they are) coming in and messing things up.
I was not happy. Anyways called up my friend and told him about my phone call so he is coming on Sunday and will RA my receiver. He says he actually has another one he just took from a customers house which is doing the same thing.
I got to admit it I was disapointed with DirecTV tech support, I expected better from them. I know they are working hard to make things better but this was not their finest moment. They need to learn to listen what the customer is saying.
My issue is if I watch a HD channel my HR20 locks up and gives me a grey screen, sometimes the audio plays on. Normally when this happens the remote stops responding. Sometimes the remote does respond but a coupe of minutes after I press a button. But if it changes channels I still and stuck with a grey screen.
The only way to fix problem is to do a red button reset or unplug the receiver, after its done rebooting all works fine again for 25 - 45 minutes before it locks up with a grey screen again.
As you might remember I did my own install last summer. All receivers in my house are working fine except for my HR20.
I decided to take my HR20 to my friend (who is a DirecTV retailer) and guess what happened, after 25 minutes it locked up with a grey screen. He told me he could RA the box but it would be easier if I called DirecTV directly.
I took the box home with me and tonight called DirecTV as I was watching TV and it locked up again.
So after going through all the basic trouble shooting I got a rep in tech support, I tell her my issue and she puts me on hold for awhile. Then comes back and asks how I know that the receiver is bad. I tell her how I took my receiver to somewhere else and tested it there. She put me on hold again then came back and told me that this would not work at a different location as the receiver would not know what programming I am supposed to get since it hooked up to a different satellite dish.... (HUH?!?!)
Anyways she puts me on hold again and comes back and tells me that I do know about how satellite systems work and they will need to send a service rep to my house to diagnose my system. (I don't know about how Satellite Works?)
I told her that I would not allow the techs into my house, and that I would call someone else to get this receiver replace she got all snotty with me and said that she would note that on my account then hung up on me.
Now I am not your average consumer, I know my satellite stuff and probably own better test equipment them most of their trained monkey use. I worked to diagnose and troubleshoot this issue to make it easer for them.
Sorry but with 6 satellite systems and miles of wiring here I am not letting someone (no matter how good they are) coming in and messing things up.
I was not happy. Anyways called up my friend and told him about my phone call so he is coming on Sunday and will RA my receiver. He says he actually has another one he just took from a customers house which is doing the same thing.
I got to admit it I was disapointed with DirecTV tech support, I expected better from them. I know they are working hard to make things better but this was not their finest moment. They need to learn to listen what the customer is saying.
20 Replies
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14151 views
At least they speak english
Have you tried doing a "reset everything" via the setup menu which is supposed to do a quick reformat of the harddrive to see if that helps? Yes it will delete all recordings and settings but if you were going to get a new receiver you'd loose them all anyway.
Have you tried doing a "reset everything" via the setup menu which is supposed to do a quick reformat of the harddrive to see if that helps? Yes it will delete all recordings and settings but if you were going to get a new receiver you'd loose them all anyway.
I bet E and D are sharing call centers 
Now that you mentioned it I have had blackscreens with audio on my SD box and I have to clear it by changing the channel, restarting the box doesnt clear it.
Now that you mentioned it I have had blackscreens with audio on my SD box and I have to clear it by changing the channel, restarting the box doesnt clear it.
At least they speak english
------------------
I am not trying to start any kind of flame war here....please no english/spanish
fights...just posting this from a local TV station in my area, to show some of
the troubles with language troubles....please only post comments from that
angle.....
-------------------------------------
Spanish
We've all been there, waiting for hours for a technician to show up for repairs, but what happens when he finally shows up, and you don't speak the same language? Investigative reporter Carmel Cafiero is On the Case.
Reported by:
Carmel Cafiero
Producer:
Kelli Garlock
Contact
kgarlock@wsvn.com
View all archived
Carmel on the Case reports
WSVN -- South Florida is a multi-cultural community, and that's part of our charm, but cultures can clash. Busy dentist Dr. Gordon Sokoloff found that out when he called to have his satellite dish repaired.
Dr. Gordon Sokoloff: "So I spent an afternoon waiting for a guy who came to my house."
When the technician showed up, Dr. Sokoloff was relieved, until he realized he would not be able to tell the tech his problem.
Dr. Gordon Sokoloff: "I couldn't communicate with him and nothing got done."
He doesn't speak Spanish, the technician didn't speak English, so Sokoloff called Direct TV.
Dr. Gordon Sokoloff: "Would you please send somebody out who speaks English."
He says the company said, "sure," so he stayed home again and again a tech showed up who did not speak English.
Dr. Gordon Sokoloff: "I was very frustrated because my time is valuable."
Carmel Cafiero: "You don't have anything against Spanish speakers?"
Dr. Gordon Sokoloff: "No, not at all."
But what Sokoloff did have a problem with was being unable to communicate what needed to be fixed with the person sent to fix it. He called Direct TV again, this time asking for a supervisor and explaining to her why he needed a technician who spoke English.
Dr. Gordon Sokoloff: "And she says, 'I'm sorry, I can't guarantee that.' I was blown away."
We contacted Direct TV, which sent a statement. In part, it reads, "We take into consideration the area's demographics when we field technicians." The statement indicates the area where Dr. Sokoloff lives is "largely Cuban American so the company sends out Spanish-speaking technicians." Direct TV says it takes requests for English-speaking techs but can't guarantee one.
That's not good business according to Mauro Mujica of U.S. English Incorporated.
Mauro Mujica: "The company should assume that this is an English-speaking country."
Mujica is an immigrant from Chile who heads a group pushing to make English the official language in the U.S. He says this is a classic reason why it's important.
Mauro Mujica: "You have to be able to communicate. If I have a guy coming to my house to fix whatever, they have to assume that I will have a question."
Dr. Sokoloff certainly wishes that were true. He says, in America a special request should be getting a technician who speaks Spanish, Italian or Creole.
Dr. Gordon Sokoloff: "But to have to request someone to speak English in the United States is absurd."
Carmel Cafiero: "There's a clear picture on his TV these days thanks to a private repair company, but the language issue is still fuzzy, and this Spanish-only experience no doubt will touch off debate for some time to come."
FOR MORE INFORMATION OR IF YOU HAVE A STORY FOR CARMEL TO INVESTIGATE:
Miami-Dade: 305-627-CLUE
Broward: 954-921-CLUE
E-mail: clue@wsvn.com
You guys are right. For the record I do believe the girl did tell me Thank you for calling DirecTV before she hung up.
With 6 Dishes here I am a little protective of everything as I dont have the neatest wiring skills. (In fact I am ashamed to have people over here sometimes because of the big wiring mess I have. I know each and every wire, I have others come in and totally screw things up which takes me DAYS to fix.
I have a guy across the street from me who works for Hallstead, and this guy scares me with how little he knows about the product he is installing. I would be very worried if they sent him to my house to fix the issue.
My HR20 is now with the retailer who I purchased my equipment from, he took it home with him and is having the same issues there.
If you watch SD it never locks up and runs fine, however turn to MPEG4 for 20 - 45 minutes and it locks up. He says that this HR20 is running hot and he thinks the MPEG4 chip is overheating.
I have the H20 now in the bedroom and it is running great on the same lines.
With 6 Dishes here I am a little protective of everything as I dont have the neatest wiring skills. (In fact I am ashamed to have people over here sometimes because of the big wiring mess I have. I know each and every wire, I have others come in and totally screw things up which takes me DAYS to fix.
I have a guy across the street from me who works for Hallstead, and this guy scares me with how little he knows about the product he is installing. I would be very worried if they sent him to my house to fix the issue.
My HR20 is now with the retailer who I purchased my equipment from, he took it home with him and is having the same issues there.
If you watch SD it never locks up and runs fine, however turn to MPEG4 for 20 - 45 minutes and it locks up. He says that this HR20 is running hot and he thinks the MPEG4 chip is overheating.
I have the H20 now in the bedroom and it is running great on the same lines.
Supporting Founder
Lifetime Supporter
No idea what improvements might be involved.
13 Replies
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599 views
Staff member
Pub Member / Supporter
Please post your remote make/model here and any details of your issue. We are looking to collect as many examples as possible. I may reach out to you for your receiver number, but please do not post it here.
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
24 Replies
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729 views
I was having similar issues last night while watching and recording the NLCS game on 148. When I tried resuming the game at one point the screen went blank and I couldn't get my H3 to respond to any remote commands. Eventually the Hopper went to a HD channel but still no remote response. After a while the Hopper went into a re-boot cycle. This happened at least 3 times. I was using an IR universal remote only.
A little frustrating to have the game broken up like that but at least the Brewers won
Yea, I've only been a CIO for the last 30 years!
Trust me, when something important breaks, they get to own it!
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68516 Replies
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2671866 views
This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
23 Replies
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323 views
Thanks JohnGalt1234 - That's interesting. I wonder are the Boot Strap versions different between a Hopper 3 only and a Hopper 3 with Hopper Plus setup as I have the later. I guess when charlesrshell is able to since he has both setups, he can do the test. Unless the bootstrap version is tied to when the specific Hopper 3 is manufactured, in my case, mines is from February 2016 when it was installed.
At least Google Search AI is saying the bootstrap version will never change and unique to each Hopper 3.
This is probably why different people seem to either have the issue or they don't because the bootstrap code could also be tied to the hardware revision and
components other than the internal HD.
At least Google Search AI is saying the bootstrap version will never change and unique to each Hopper 3.
This is probably why different people seem to either have the issue or they don't because the bootstrap code could also be tied to the hardware revision and
components other than the internal HD.
JohnGalt1234 - So you basically have 2 Hopper 3's. The CasinoH3 is the one that is Hopper 3 only while Master Bedroom is a Hopper 3 with Hopper Plus setup.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?
This explains it better than I can. Sorry, had to take all the ads out.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?
This explains it better than I can. Sorry, had to take all the ads out.
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
146 Replies
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1583 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
Was thinking same thing. It should be a good week for sec shorts and roll callThey ought to have fun with this…
Lifetime Supporter
A continuation of a thread from the pub, just general discussion of AI.
Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.
View: https://youtu.be/DRm0mbp_n1k
We've literally got a movie already about this
View: https://youtu.be/a2PW7a9ViDc
Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.
View: https://youtu.be/DRm0mbp_n1k
We've literally got a movie already about this
View: https://youtu.be/a2PW7a9ViDc
62 Replies
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1055 views
Oops.
futurism.com
AI Agent Blamed for Deleting Entire Upcoming Season of TV Show
An AI agent reportedly deleted the entire final cut of the upcoming season of a Swedish reality competition show.
futurism.com
Pub Member / Supporter
Lifetime Supporter
I was watching some of this guy's stuff and realized some of you may not be familiar. Basically his show is Candid Camera meets a magician. This is a comp of a few of his exploits. I first learned of him when I was out at a meeting in Denver about 10yrs ago. The men I was sitting at the table with started talking about this show and said it was one of the funniest things they had seen. When I got home I started watching it....yes, it is funny.
View: https://www.youtube.com/watch?v=gIU09F8jdwc
View: https://www.youtube.com/watch?v=gIU09F8jdwc
2 Replies
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54 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
2142 Replies
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929852 views
Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
2135 Replies
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214819 views
Tony as the director.
Would you rather have LaRoche ???Tony as the director.
No. Bring in someone new.
Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
I don't think Tim and Tony are that far apart in Age ...No. Bring in someone new.
Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)
Tony has changed, he's been running his Security Business ... I'm sure he has grown up.
Give it time ... your judging the New Tony from the old Tony.
It sounds like Tim won't be around the Team much longer either.
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=XBnhKwMxIhs
Direct YouTube Link - Local AI Coding from Scratch: A Practical Beginner's Guide
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=XBnhKwMxIhs
Direct YouTube Link - Local AI Coding from Scratch: A Practical Beginner's Guide
The Official LON.TV Website
Lon on Facebook
0 Replies
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20 views