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Ordered a new H20 from the D* web site ($105 with tax) to replace and older SD box, it arrived yesterday. Hooked it up, activated it and found severe pixelation on all HD locals and most HD channels. I've essentially isolated the problem to the new H20 as it has the same issues at other working D* connections in the house and as well, I took an existing, working H20 from the living room and hook it up at the new location and it worked. Having done all of this legwork, I contacted D* technical support to get a swap. No can do???
First of all, the agent informs me after the greeting that I'm eligible for a "free" HD swap - hmmm. We get into the issues, I let the agent go thru the 101 stuff, unplug the receiver, reset, etc... Issue unresolved. So I ask for a swap and the agent informs me that they have to send a tech out and it's a billable service call because I installed the box - I just about went crazy! Not only do I have to take time out of work again, but they are going to charge me as well??? I ask for a supervisor. On hold for 15 minutes only to be told the supervisor is busy and sending out a tech is the only option. I then reminded the tech that I've been a D* customer for 12 years and spend ~$200 a month - she then puts me on hold again to get another supervisor.
After another 10 minutes on hold, I get a supervisor. I then have to rehash the entire story while keeping my cool as I want to lash out at these guys. He not only doesn't budge from their original stance of no swap and sending out a tech, but he refuses to credit me the $105 even though I have earned a "free" HD swap. I went orbital - these guys are out of their minds. I want to rip out every piece of D* hardware out of my house. The $150 cancel fee is nothing given I'm paying ~$200 a month now.
I insisted that I speak to a higher supervisor and I was told I was as high as I could get on the pecking order.
Anyone have any ideas or other options for me as I feel other than ripping everything out, I have no other recourse. I've read some bad threads before about D*'s cusotmer service, but this is as bad as it gets...
First of all, the agent informs me after the greeting that I'm eligible for a "free" HD swap - hmmm. We get into the issues, I let the agent go thru the 101 stuff, unplug the receiver, reset, etc... Issue unresolved. So I ask for a swap and the agent informs me that they have to send a tech out and it's a billable service call because I installed the box - I just about went crazy! Not only do I have to take time out of work again, but they are going to charge me as well??? I ask for a supervisor. On hold for 15 minutes only to be told the supervisor is busy and sending out a tech is the only option. I then reminded the tech that I've been a D* customer for 12 years and spend ~$200 a month - she then puts me on hold again to get another supervisor.
After another 10 minutes on hold, I get a supervisor. I then have to rehash the entire story while keeping my cool as I want to lash out at these guys. He not only doesn't budge from their original stance of no swap and sending out a tech, but he refuses to credit me the $105 even though I have earned a "free" HD swap. I went orbital - these guys are out of their minds. I want to rip out every piece of D* hardware out of my house. The $150 cancel fee is nothing given I'm paying ~$200 a month now.
I insisted that I speak to a higher supervisor and I was told I was as high as I could get on the pecking order.
Anyone have any ideas or other options for me as I feel other than ripping everything out, I have no other recourse. I've read some bad threads before about D*'s cusotmer service, but this is as bad as it gets...
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2845 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/x3Zbzo-tk-s
Direct YouTube Link - Project Helix Price Rumor: Could the Next Xbox Cost $1,800? #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/x3Zbzo-tk-s
Direct YouTube Link - Project Helix Price Rumor: Could the Next Xbox Cost $1,800? #shorts
TWIT's Website
TWIT Live Feed
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1 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68565 Replies
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2675538 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/YxfvCOQv5uE
Direct YouTube Link - iPhone Duo Crease?
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/YxfvCOQv5uE
Direct YouTube Link - iPhone Duo Crease?
The official iJustine Website's Website
Buy her book!
1 Replies
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7 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/2KkkNffbY40
Direct YouTube Link - Reading on the iPhone Duo!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/2KkkNffbY40
Direct YouTube Link - Reading on the iPhone Duo!
The official iJustine Website's Website
Buy her book!
0 Replies
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4 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/6t2FDCK5y40
Direct YouTube Link - Playing Xbox on the iPhone Duo!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/6t2FDCK5y40
Direct YouTube Link - Playing Xbox on the iPhone Duo!
The official iJustine Website's Website
Buy her book!
0 Replies
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5 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/_9uczoPSEaI
Direct YouTube Link - iPhone Duo Fold Animation
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/_9uczoPSEaI
Direct YouTube Link - iPhone Duo Fold Animation
The official iJustine Website's Website
Buy her book!
0 Replies
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5 views
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
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493 views
LOL. It depends if the person saw it during the years when they were actually still available which is 1968 to 1983 meaning the person could be 43-58 years old or they can even be a few years old if they learned to read and write at a young age and actually saw a telephone with that label somewhere recently just like even here in San Francisco, payphone still exist physically in public places but whether they can be used or not is a different issue. It still looks like this even today:
I opened my Radio Shack in Sept 1984 and right about that time they did the whole deregulation thing with the phone companies. I bought TONS of those phones that had been refurbished with a new outer shell. You could throw one of those out of a 3 story high window and it would still work.
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord
Pub Member / Supporter
Lifetime Supporter
He was 71 yrs old. One of my favorite songs is Seminole Wind....the violin is killer.
View: https://www.youtube.com/watch?v=W8sh9P3X33w
View: https://www.youtube.com/watch?v=W8sh9P3X33w
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43 views
My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?
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5105 views
Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.
Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.
DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.
Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.
Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.
DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.
Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.
Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.
DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.
Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.
But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that!
S
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.
But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that!
Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.
www.tvtechnology.com
Pearl TV Issues Progress Report on Low-Cost 3.0 Converters in Advance of NAB Show New York
Group has secured lower pricing from key tech players to make less costly boxes available
www.tvtechnology.com
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207 views
It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.
There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.