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yourbeliefs

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Last reply Jul 13, 2008 · posted in DIRECTV General Forum

Expensive to re-wire jacks?

I have a HR-20 that currently only has one line in it because we only had one available at the time. Due to a death in the family I now have 1 available cable line out of 4. Well technically I have two because I can remove one from the old DVR we have that won't get much use. Anyways one of the free jacks is upstairs and the other is downstairs. I wanted to put one of the extra ones into my HR20 so that I get dual tuner capabilities. I don't see myself doing this on my own, since I think the line has to be fed from the outside in. Would it be expensive and time consuming for D* to come down and do this for me, assuming they don't run into any unforeseen snags?

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yourbeliefs

Jun 3, 2008

Hey I just remembered that I have the DirecTV Protection Plan, and according to the website, it says that it covers:

Covering the cost associated with replacing defective equipment, including remotes and receivers
Coverage of wiring, satellite antenna, connections/switches and more
Power surge-related repairs
Dish antenna realignments
24-hour technical support
In-home service calls

Do you think that would entail what I'm proposing here?

dishcomm

Jun 3, 2008

yourbeliefs said:
Hey I just remembered that I have the DirecTV Protection Plan, and according to the website, it says that it covers:

Covering the cost associated with replacing defective equipment, including remotes and receivers

Coverage of wiring, satellite antenna, connections/switches and more

Power surge-related repairs

Dish antenna realignments

24-hour technical support

In-home service calls

Do you think that would entail what I'm proposing here?

only the wiring that your equipemnt was originally connected to. Not additional outlets in the home.
I once had a service call that a customer tried a real fast one.
I get there and the two tv system is no signal. So I go outside ,no voltage at the GND.
I go back in and voila, the cable is discoed form the outlet. Reconnect and it worked. This guy thought he was gonna be a smartass and try to get free services by disabling his system. When I told him of the discoed wire he denied it.
Cust says, "oh I want you to wire these two rooms for me". I said fine, it's chargable. He started that 'oh no I'm under warranty' BS. I was incredulous. And I told him the system was fine and why it was not working. I then told him if he wanted additional services outside the scope of the work order, payment was required. He said he was not going to pay.
Please sign here...Have a nice day...
Anyway, if you want the wiring at your recivers replaced because it s not functioning, I believe the warranty covers that. If you want wiring replaced that your system is NOT connected to, you'll need to pay for that.

yourbeliefs

Jun 3, 2008

dishcomm said:
only the wiring that your equipemnt was originally connected to. Not additional outlets in the home.
I once had a service call that a customer tried a real fast one.
I get there and the two tv system is no signal. So I go outside ,no voltage at the GND.
I go back in and voila, the cable is discoed form the outlet. Reconnect and it worked. This guy thought he was gonna be a smartass and try to get free services by disabling his system. When I told him of the discoed wire he denied it.
Cust says, "oh I want you to wire these two rooms for me". I said fine, it's chargable. He started that 'oh no I'm under warranty' BS. I was incredulous. And I told him the system was fine and why it was not working. I then told him if he wanted additional services outside the scope of the work order, payment was required. He said he was not going to pay.
Please sign here...Have a nice day...
Anyway, if you want the wiring at your recivers replaced because it s not functioning, I believe the warranty covers that. If you want wiring replaced that your system is NOT connected to, you'll need to pay for that.

But what about when they come down and add another line? Like when I got my standard DVR for my mom, D* failed to inform me that I needed the two tuner input for full functionality, so at first it was just one line. I then called them and they came out and added the extra line needed for it, but they didn't charge me for that. Is my HR20 situation much different? As I said, right now only 3 lines are being used (which could be reduced to two if I took out one of the lines from the other DVR.)

dishcomm

Jun 3, 2008

yourbeliefs said:
But what about when they come down and add another line? Like when I got my standard DVR for my mom, D* failed to inform me that I needed the two tuner input for full functionality, so at first it was just one line. I then called them and they came out and added the extra line needed for it, but they didn't charge me for that. Is my HR20 situation much different? As I said, right now only 3 lines are being used (which could be reduced to two if I took out one of the lines from the other DVR.)

I don't know all the different rules that DTV installers in various areas must follow.
I have run inot guys that do now or used to work for the local D* HSP and they have all told me that if they can get a run of coax to the location of a dual tuner ,they run the line. If not, they do not run the line.
Eaxmples would be a house built on a concrete slab where the tv is in the middle of the room on the ground floor.

Or if that slab built home has an interior structured wriring panel that is inaccessable from the exterior of the home.
Other than that, the tech should follow standard install procedures. Now D* has always had an installation policy of one cable to one receiver. Everything else was considered "custom' or extra work.
I am no tsure if the procedures have changed.
Judging from the tone and tenor of this thread, I gather the procedures have not changed. But I cannot be certain

yourbeliefs

Jun 24, 2008

Not to be a thread bumper, but just to follow up, I finally got around to calling D* about this (as well as making sure that League Pass doesn't renew and that I will stop getting charged for extra receivers) and after some CSR hopping, it was established that this was covered by my Protection plan, and in a remarkable turnaround time they are coming over in 2 days (Thursday) to do this.

FINALLY my HR20 will be used to its full advantage.

scockman

Jul 13, 2008

Hello, I am new to the DIRECTV area. I have been a Dish Network customer for little over a year now. I will jumping to DIRECTV shortly and I have a question about the wiring. On Dish Network they used single wires up to the VIP622 and then used a Y adapter to connect it. On DIRECTV do they use the same type of setup or do they use two seperate wires for connecting to the DVR?

This would help me greatly, that way I can prepare the wires under the house myself prior to technician arriving.

dishcomm

Jul 13, 2008

scockman said:
Hello, I am new to the DIRECTV area. I have been a Dish Network customer for little over a year now. I will jumping to DIRECTV shortly and I have a question about the wiring. On Dish Network they used single wires up to the VIP622 and then used a Y adapter to connect it. On DIRECTV do they use the same type of setup or do they use two seperate wires for connecting to the DVR?

This would help me greatly, that way I can prepare the wires under the house myself prior to technician arriving.

In some areas a new switch is being marketed that will allow one wire to two tuners. Accroding to what I have read here, the switch costs between $150- $200..Customer does pay for this switch
Other than that, no. The tech must run one cable to each tuner .

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 2:44 AM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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I guess even the patience of us laid-back Hoosiers has its limits:

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Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

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Peter Parker

Supporting Founder Lifetime Supporter

Last reply Yesterday at 10:34 PM · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.

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naptime

Sunday at 1:05 AM

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

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long_time_Dish

Yesterday at 3:57 PM

jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Oh, you mean "soon"? :biggrin

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Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

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navychop

Yesterday at 5:53 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

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dishstaller

Yesterday at 10:34 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

Oh....you were serious

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reubenray

Yesterday at 1:30 PM

I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

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long_time_Dish

Yesterday at 3:47 PM

reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

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reubenray

Yesterday at 3:54 PM

long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

long_time_Dish

Yesterday at 8:36 PM

reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.

If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

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osu1991 said:
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Mike0616 said:
They get cruel sometimes, very very cruel.. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!

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Expensive to re-wire jacks?

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