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C
Last reply · posted in DISH Network Support Forum
I get home yesterday and the TV has the "Acquiring Signal" screen up on my 622. I have had dish for over 10 years now and installed my own dishes and been through tons of different receivers and have only called tech support once before but after trying everything I can think of I end up calling dish support and they had me do it all again (front panel reset, unplug reset, check switch) but still get the same results "acquiring signal". The Check switch comes back as reception verified and the system status comes back as good but every time I go out of the menus I get "acquiring satellite". I also notice that I have version 511 software. I'm thinking that this problem may have occured as a result of the software upgrade. The acquiring satellite screen goes from 61.5 0-5, 61.5 1-5,119 3-5, 61.5 3-5 and then the whole "aquiring satellite" box "flashes" and goes back to 61.5 0-5 and starts the cycle over again. I have 2 SW-21 switches and even switched the inputs around into the switches to see if I could get the reciver to revive.

BTW, I had an old 501 in the basement that I hooked up to satallite 1 from the 622 and it works. I did notice that the signal strength is much higher on the 501 but only about 50 - 70 on the 622. that might just be because of the different scales on the meter.

Dish will be sending someone on Friday (3 days later!) and they were going to charge me for the visit. I told them to forget it because I wasn't going to pay to have someone come fix their equipment that I was leasing. They waived the fee and someone will be there "in the afternoon sometime".

Is there something else I can try to get the receiver revived from this?
I am over 18 months from my commitment when I got the 622, Will I be charged for hardware needed for this repair?
I mentioned that the software looked brand new but should I push that issue?
5 Replies · 2392 views
C
I had a similar problem a few years ago. I would get the "Accquiring Signal" a lot. Some days however it would work fine. And like you I finally had to have someone come out. The problem was the connectors on the ends of the cable at the LNB. They had gotten bent slightly and worn over the years and weren't well connected, but would connect at times with enough strength. The Technican simply snipped the connectors off and replaced all of them at teh LNB and the reciever and everything worked fine after that.

I'm not sure this is your problem exactly, but its one more thing to look for.
C
I had a similar problem a few years ago. I would get the "Accquiring Signal" a lot. Some days however it would work fine. And like you I finally had to have someone come out. The problem was the connectors on the ends of the cable at the LNB. They had gotten bent slightly and worn over the years and weren't well connected, but would connect at times with enough strength. The Technican simply snipped the connectors off and replaced all of them at teh LNB and the reciever and everything worked fine after that.

I'm not sure this is your problem exactly, but its one more thing to look for.

Thanks for the idea, I didn't think about checking those connections yet. I thought about the cable being the issue and that is why I swapped the cables around that went into the switch. Since the cable from the satellite works on my old 501 I kind of ruled that out.

I think I will try and see if I can get the receiver to work with just the 61.5 cable into the reciever and bypass the switches.

I looked at my bill and dish is charging $53.00 to come look at their leased receiver after I was told they would waive the fee. I guess my 10+ years with dish will be coming to an end.

Years ago I had an issue with a 501 that would lose it's satellite connection and then finally would not make a connection. With that problem I could not get the receiver to get a lock on the satellite though. I was able to identify that it was a hardware issue in that case by hooking up an old receiver. They insisted that it was due to line of site problems until I hooked up another receiver.

In this case it locks on the satellite fine in the point dish screen it just won't acquire the satellite signal.
MikeD-C05
Try writing the ceo@echostar.com and tell him of your plight before you dump DISH. THey will most likely work with you to reduce the fee. If you added the dish home protection insurance for 5.99 a month , the service call would only be $29.99 and you could drop the insurance once you get your service call or replace your receiver etc. THey waive any shipping charges and replace your receiver or lnb etc if needed for free-as long as no customer damage. THis insurance can be added and dropped as needed as many times as needed.
C
<Rant>If I hadn't been able to fix it myself then I was going to cancel dish.
I was not going to pay $50 for a visit and then pay to lease another receiver and commit as well. As far as the $5.99/month protection I refuse to pay that ongoing. I already paid an upfront lease fee, pay $7 to lease it $6 to use it (dvr). I figure if it breaks they can have it back.<end Rant>

SOLUTION:
I Did every kind of reset available and tried every cable combination including going directly into the back from my 61.5 but nothing worked.

Last thing I tried was to bypass the sw21's and ran my 110/119 cables into the receiver. After my check switch and going to acquiring signal it was still trying to connect to the 61.5 sat during that process so I then reset "Factory Defaults" and then it acquired satellites 110/119 and downloaded the guide.

I then turned it off hooked it back up through my SW21's, ran check switch and acquired satellite. Now I can cancel my visit!

I think it was the reset To "Factory Defaults" that did it and I'm pretty confident that it occured after the 5.11 upgrade. Now I have to figure out how to get my HDMI working again, moving the box around to switch cables caused it to go out!
D
Yea, the reset factory defaults probably did the trick. You could have also tried running the switch check with the sat feeds disconnected, then power cycle the box, reconnect the cables, and try the switch check again.

In the early days this was sometimes needed to clear the switch matrix (I haven't neede to do this in a long time).

HDMI: You're 622 might have popped an hdmi connector pin at motherboard when you where moving it around. This is a VERY COMMON problem. Try gently jiggling the cable at the back of the 622 and see if the picture goes in and out (a lose connection).

The advanced tech support people are well aware of the hdmi problem (the regular support people are often not). They should swap the box without too much hassle. Get an external hdd so you don't lose any programming.
J
Last reply · posted in DISH Network Support Forum
This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).

On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
24 Replies · 393 views
navychop
It'll only see two EHDs at a time.
Almighty1
Thanks JohnGalt1234 - That's interesting. I wonder are the Boot Strap versions different between a Hopper 3 only and a Hopper 3 with Hopper Plus setup as I have the later. I guess when charlesrshell is able to since he has both setups, he can do the test. Unless the bootstrap version is tied to when the specific Hopper 3 is manufactured, in my case, mines is from February 2016 when it was installed.

At least Google Search AI is saying the bootstrap version will never change and unique to each Hopper 3.

1792277626286.webp


This is probably why different people seem to either have the issue or they don't because the bootstrap code could also be tied to the hardware revision and
components other than the internal HD.
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J
Thanks JohnGalt1234 - That's interesting. I wonder are the Boot Strap versions different between a Hopper 3 only and a Hopper 3 with Hopper Plus setup as I have the later. I guess when charlesrshell is able to since he has both setups, he can do the test. Unless the bootstrap version is tied to when the specific Hopper 3 is manufactured, in my case, mines is from February 2016 when it was installed.

At least Google Search AI is saying the bootstrap version will never change and unique to each Hopper 3.

View attachment 194853

This is probably why different people seem to either have the issue or they don't because the bootstrap code could also be tied to the hardware revision and
components other than the internal HD.
The image I just sent for master H3 is on hopper+., casino is not but both Vs and bootstraps are the same.
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Almighty1
JohnGalt1234 - So you basically have 2 Hopper 3's. The CasinoH3 is the one that is Hopper 3 only while Master Bedroom is a Hopper 3 with Hopper Plus setup.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?

This explains it better than I can. Sorry, had to take all the ads out.

1792279578261.webp
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J
JohnGalt1234 - So you basically have 2 Hopper 3's. The CasinoH3 is the one that is Hopper 3 only while Master Bedroom is a Hopper 3 with Hopper Plus setup.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?

This explains it better than I can. Sorry, had to take all the ads out.

View attachment 194857
As I understand it, the android is just the display signal from the hopper+. I can disconnect the H+ and plug the hdmi directly into the master hopper3.
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Almighty1
As I understand it, the android is just the display signal from the hopper+. I can disconnect the H+ and plug the hdmi directly into the master hopper3.
It is not just a display signal as explained above. When you have the Hopper+ connected, it uses Android TV for pretty much everything except for the satellite signal which is why it uses the DISH app for the standard Hopper 3 functions. But that should not matter because in your case, CasinoH3 is the Hopper 3 with the EHD which is what you call the naughty one based on the dates you mentioned and Master Bedroom which has the Hopper Plus connected to the Hopper 3 that does not have the problem. So one way to test the theory is disconnect the Hopper Plus from that Hopper 3 and then use the EHD's connected to CasinoH3 currently to see if the same issue exists. That way you will know if the problem is there without a Hopper Plus connected or if CasinoH3 is just a bad hopper to begin with.

Normally when you disconnect the Hopper Plus, it will be 30 minutes or more before you can use the Hopper 3 again.

What you want to do is:
hold the POWER button in, not the red reset button, for about 45 seconds or so while disconnecting the power to the Plus and moving the HDMI cable and it will reboot to the normal Hopper only immediately.
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bookworm370
It'll only see two EHDs at a time.
Yes, I have only two online at a time.
One comes online, the other one consistently will not come online
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 4 views
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
16 Replies · 695 views
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bookworm370
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
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R
I got the 713 update yesterday.
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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R
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
My wife mentioned that her remote is acting strange this morning. She hit FF and it went to 15x FF.
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Bobby
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
This has been an ongoing issue. A fix is coming, probably in the next software version.
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T
Last reply · posted in DISH Network Support Forum
I have Dish Hopper and Hopper Plus and also have Alexa Echo. I link the Alex skill to Dish and it asks me to enter the pairing code shown on the TV. I go into Dish Settings and there is no Alexa shown. Not sure what to do.
16 Replies · 698 views
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HipKat
Guys,
Android is Google. Google is Android. Android OS and Google TV are the same thing.
The Hopper+ and Joey 4's run Android TV, which is Google's television version of Android.
That means under the hood, you have:
  • Linux kernel
  • Android framework
  • Google TV / Android TV interface
  • Google Play Store for TV apps
Alexa is the competition. Google is not going to host their competition.
The old Hopper Carbon UI is NOT Google so that's why Alexa was on there.
H
Understood. But here's the rub - Google Assistant setup is ALSO missing from the Hopper Plus setup. I'm a paraplegic.and need to use voice controls as much as possible but I can't press a button on the remote to activate Google Assistant. I prefer ALEXA (or ALEXA+) but I have one older google device and will go that route IF they make it available. BTW calling Dish Customer Service is no help- they just say they have no info on if/when there will be an update.
navychop
Ungood.
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R
What is the purpose of connecting Alexa and the H3?
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navychop
Tell Alexa verbally what to do.
K
Pub Member / Supporter Lifetime Supporter
Last reply · posted in TV Shows
Season 2 order already in hand:

'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1

I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
79 Replies · 3137 views
K
I'm sure I will watch at least the first episode but I am not optimistic.
Foxbat
Paramount lost a number of the Star Trek creative crew to other projects, like Ron Moore going on to BSG and "For All Mankind". I see Denise and Michael Okuda are also involved with FAM.
K
I'm sure I will watch at least the first episode but I am not optimistic.
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
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MikeD-C05
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
Yeah, the foot stuff was just nasty. I kept thinking of how dirty her feet would get traipsing around shoe-less. Funny, I love being shoe less at home and never wear shoes indoors in my home for long, but seeing her laying on all her furniture with her bare feet hanging out just kind of grossed me out.
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harshness
I kept thinking of how dirty her feet would get traipsing around shoe-less.
Where would this "dirt" come from? Dead skin and dandruff?
MikeD-C05
Where would this "dirt" come from? Dead skin and dandruff?
There would still be dirt ,dust in the future I am sure. So walking around the station like she did she would get stuff on her feet. I am sure the robot vacuum is still going to miss stuff, with all those different alien species running around there.
meStevo
Lifetime Supporter
Last reply · posted in The Chit Chat Club
A continuation of a thread from the pub, just general discussion of AI.

Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.


View: https://youtu.be/DRm0mbp_n1k


We've literally got a movie already about this ;)


View: https://youtu.be/a2PW7a9ViDc
64 Replies · 1092 views
meStevo
Agreed, it mostly regurgitates known solutions. That's the point. Nobody needs an innovative fix for a driver error or a creative way to format a report. Let it handle the solved problems so people can spend their time on the ones that aren't.
harshness
Agreed, it mostly regurgitates known solutions. That's the point.
That's the point at which innovation ends, and there's no longer any point to software engineering other than swatting bugs that result from misapplication.
meStevo
That's the point at which innovation ends, and there's no longer any point to software engineering other than swatting bugs that result from misapplication.

Addressed by what you didn't quote. This cycle is as old as computing: compilers, libraries, frameworks each automated the tedious part, and the human work moved up a level. Innovation didn't end; it shifted. And people still make new compilers, libraries or frameworks.

Nobody's forced to hand anything off. Anyone who wants to keep doing it by hand still can, and people who couldn't do it at all now can.
harshness
... and people who couldn't do it at all now can.
Misapplication isn't something that the casual coder can identify. They can only discover, the hard way, that it doesn't work at some point.
meStevo
Misapplication isn't something that the casual coder can identify. They can only discover, the hard way, that it doesn't work at some point.
You're not wrong, but that's part of learning. Whether from others or our own mistakes, we've all learned that lesson one way or another.
harshness
Whether from others or our own mistakes, we've all learned that lesson one way or another.
I'm not sure that the school of hard knocks is the quickest or surest education to find your way.

There are many examples in the headlines of people getting burned multiple times and not wavering in their pursuit of stupidity.
meStevo
I'm not sure that the school of hard knocks is the quickest or surest education to find your way.

Good thing not everyone will have to learn the hard way then. The same tools can explain why something broke.

There are many examples in the headlines of people getting burned multiple times and not wavering in their pursuit of stupidity.

This is true of literally anything, though.

Happy to agree to disagree, but I'm already enjoying the dividends personally and helping others at work and at home do the same.
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harshness
This is true of literally anything, though.
Do you think that means we ought to be supporting it as the long-term solution?
Foxbat
​
Foxbat
Oops.
dishstaller
Been reading this thread but not commenting much, primarily because there is so much "news" out there on this topic and it is hard to tell what is real and what is theater.
My biggest problem with AI is that these agents are taught...not necessarily programmed but taught. Well, there's an old saying "garbage in/garbage out". I remember a Joe Rogan show a while back when he had Elon Musk on and they talked about AI and Elon said one of the AIs (can't remember which one, sorry) was asked which was worse, Thermonuclear War or mis-gendering Kaitlyn Jenner and it came back with the answer that mis-gendering was worse. Now forget the politics involved with all the gender stuff we have been subjected to the past few years.....to say that mis-gendering is worse than the killing of hundreds of millions, perhaps billions of human beings.....Kaitlyn Jenner included.....is simply insane not to mention incredibly dangerous.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68523 Replies · 2672252 views
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FTA4PA
Down On The Corner - Creedence Clearwater Revival
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dishstaller
Mississippi Squirrel Revival - Ray Stevens
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Bobby
Mississippi Cotton Picking Delta Town - Charley Pride
harshness
Delta Dawn - Tanya Tucker
dishstaller
Can't You See - Marshall Tucker Band