Social Feed

ROLLTIDE

Supporting Founder

Last reply Nov 20, 2003 · posted in DISH Network Support Forum

Customer Service is Clueless

I called Tonight to ask them to downgrade my package from the everything pack to AT 150 at my next billing date that is at the end of Dec and the next thing I know I lost all my movie channels tonight. I asked if she would turn them back on and she said that she couldn't . I then called back again and was told that that they couldn't reverse it .
Also they wouldn't give me a superdish but I will let that one go for now .

9 Replies · 2341 views

Load Replies (9) Reply Legacy View

ROLLTIDE

Nov 20, 2003

I take that back dell just upgrade me to a 19 in planor flat screen for free. So Dell is #1 when it comes to customer service this week

Stargazer

Nov 20, 2003

OK, we did not know that you was paying a year in advance for the programming. I have read where you was not allowed to make programming changes if you paid one year in advance but if you did lower your programming then it would leave an extra balance on your bill and you should be allowed to add those channels back before the end of the year (but will be sent a bill for the difference in price from what you paid ahead).

However, they will have charged you the monthly rate instead of the annual rate for those channels that you have dropped so that will take away from the credit you will receive on your balance on your account so if you were to have those channels added back it will cost you more as a result because you would be charged the monthly rate instead. Perhaps this is the reason why they said that it could not be reversed. If it was a mistake on their part then they should be made to fix it and you might be able to talk to the CSR to get that arranged and sometimes it takes several calls to find one that will.

If you had the annual payment plan it is cheaper to pay for AT150 at $43 x 11 = $441 and the four premium movie packages at $37 x 11 = $381 than it is the AEP $75 x 11 = $825. Lets compare ... $441 + $381 = $822 than $825. You save $3. There is no advantage for paying for the AEP package at $75 a month one year in advance because they do not give you the one month discount because they say that have already given you a discount in the bundled package.

If you had a price lock before the prices had gone up then that could also effect this causing you to not have enough in your account to pay the new package pricing vs. what the old package pricing is but it should not be a great enough of a difference that would prevent them from being able to send you a bill for that difference.

I would try calling back another CSR and see if they can turn them back on for you until the end of December for the amount you was originally paying for it with a credit for the time you did not receive those channels and if that fails then have them send you a bill for the difference in which should not be that much.

ROLLTIDE

Nov 20, 2003

Thanks Stargazer You covered it all

I told them I wanted to downgrade to At 150 at the end of DEC and pay in advance for the next year . I didn't think that it would be so hard to do .

Stargazer

Nov 20, 2003

Whenever you pay one year in advance things can get a bit more complicated than they already are when it comes to billing. Basically when they shut you off early on an annual account and you was charged for 11 months instead of 12, they go back and charge you the monthly fee for each month over the past year instead of the pro-rated annual fee. This means that if you paid for 12 months in advance and you call in when 11 months is up it would cost you the same as it would be if it were prepaid for 12 months. If you are not getting much of a discount anyways like in this case where you only save $3 a month, then it would not be much of a concern.

Make sure when you prepay the one year of AT150 that if you downgrade at some point during that year then you will receive the credits for the remainder of the months you did not receive the service but will be charged based on the monthly service instead of the annual service.

If you upgrade during the annual prepaid period then you would have two choices, to add the additional services to pay monthly until the next annual bill comes on the other programming that you paid annual for or to pay annually on those services but it would not go along with the same time you paid annual for the other programming.

Basically you would end up paying annual for Top 150 at the end of December and paying annual for the other packages that you selected at that time, so if it was February when you added services, you would have to pay the annual amount everytime February came around or pay the monthly fee until December come around so you can put it all together for an annual all in the same bill.

Of course, you could prepay into your account before the annual bill would come around and it would cover that amount for the annual bill. If you added additional services after that and wanted to do it on a monthly basis until the next annual comes then you could prepay the amount it would be for all those months until the annual bill comes out again so you would not have to send money in each month. This is why credit card autopay is so much more convenient, it could just be prepaid and if there are errors on the bill then the credit card company could help handle it for you.

ROLLTIDE

Nov 20, 2003

At least they answer emails quickly

Dear ROLLTIDE,

Thank you for your e-mail. Unfortunately, we do not have the ability to post
dated programming disconnections on your account. Please contact our
Customer Service Center at 1-800-333-3474 to have the channels added back on
if you choose. I apologize for any inconveniences this may cause.

View all replies (9)

iJustine

1 minute ago · posted in iJustine

Reading on the iPhone Duo!

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/2KkkNffbY40

Direct YouTube Link - Reading on the iPhone Duo!
The official iJustine Website's Website
Buy her book!

0 Replies · 0 views

Replies Reply Legacy View

iJustine

1 minute ago · posted in iJustine

Playing Xbox on the iPhone Duo!

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/6t2FDCK5y40

Direct YouTube Link - Playing Xbox on the iPhone Duo!
The official iJustine Website's Website
Buy her book!

0 Replies · 0 views

Replies Reply Legacy View

iJustine

1 minute ago · posted in iJustine

iPhone Duo Crease?

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/YxfvCOQv5uE

Direct YouTube Link - iPhone Duo Crease?
The official iJustine Website's Website
Buy her book!

0 Replies · 0 views

Replies Reply Legacy View

iJustine

1 minute ago · posted in iJustine

iPhone Duo Fold Animation

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/_9uczoPSEaI

Direct YouTube Link - iPhone Duo Fold Animation
The official iJustine Website's Website
Buy her book!

0 Replies · 0 views

Replies Reply Legacy View

SuperDish_Fan23

Last reply Today at 12:04 AM · posted in DISH Network Support Forum

Its crazy how the ViP922 is so rare for no reason.

Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!

20 Replies · 478 views

Load Replies (20) Reply Legacy View

Strega

Yesterday at 2:34 PM

That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.

Reactions: charlesrshell

Almighty1

Yesterday at 7:02 PM

Strega said:
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.

Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".

Reactions: AZ., Bobby and charlesrshell

AZ.

Yesterday at 9:10 PM

Almighty1 said:
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".

someone is showing their age

Reactions: Almighty1 and charlesrshell

Almighty1

Yesterday at 9:38 PM

AZ. said:
someone is showing their age

LOL. It depends if the person saw it during the years when they were actually still available which is 1968 to 1983 meaning the person could be 43-58 years old or they can even be a few years old if they learned to read and write at a young age and actually saw a telephone with that label somewhere recently just like even here in San Francisco, payphone still exist physically in public places but whether they can be used or not is a different issue. It still looks like this even today:

Reactions: charlesrshell

dishstaller

Yesterday at 10:03 PM

I opened my Radio Shack in Sept 1984 and right about that time they did the whole deregulation thing with the phone companies. I bought TONS of those phones that had been refurbished with a new outer shell. You could throw one of those out of a 3 story high window and it would still work.
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord

Reactions: navychop and charlesrshell

navychop

Yesterday at 11:01 PM

AZ. said:
someone is showing their age

You should hear his stories about when rocks were soft and pterodactyls were the new kid on the block!

Reactions: Foxbat, charlesrshell and Bobby

dishstaller

Today at 12:04 AM

dishstaller said:
One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone.

View: https://www.youtube.com/watch?v=CA0yZ1nrm6M&pp=ygUPd2tycCBwaG9uZSBjb3Bz

View all replies (20)

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 12:02 AM · posted in The Chit Chat Club

Country singer John Anderson died today

He was 71 yrs old. One of my favorite songs is Seminole Wind....the violin is killer.

View: https://www.youtube.com/watch?v=W8sh9P3X33w

5 Replies · 40 views

Load Replies (5) Reply Legacy View

Reactions: navychop and comfortably_numb

FTA4PA

Yesterday at 10:53 PM

Rest In Peace

Reactions: dishstaller

mikew

Yesterday at 11:01 PM

I Wish I Could Have Been There is an amazing song. Rest in peace Mr Anderson.

Reactions: dishstaller

Bobby

Yesterday at 11:03 PM

Rest in peace.

Reactions: dishstaller

comfortably_numb

Yesterday at 11:04 PM

Hope you're out there Swingin', John.

Reactions: dishstaller

dishstaller

Today at 12:02 AM

mikew said:
I Wish I Could Have Been There is an amazing song.

That's one of those songs that hits a little too close to home for me. I like the song but just can't listen to it. It's kinda like that song "Daddy never was the Cadillac kind".....reminds me too much of my Grandfather who died Feb 18, 1995.

niembre

Last reply Yesterday at 11:21 PM · posted in DISH Network Support Forum

OTA no working after Update

My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?

201 Replies · 5097 views

Load Replies (201) Reply Legacy View

Reactions: charlesrshell

Scott Greczkowski

Sep 24, 2026

Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.

Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.

DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.

Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.

Reactions: Foxbat, Briant73, pamajestic and 3 others

bookworm370

Sep 25, 2026

Scott Greczkowski said:
Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.

Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.

DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.

Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.

Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.

But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that!

Reactions: ppappas, Almighty1 and charlesrshell

slow_poke_pete

Sep 27, 2026

bookworm370 said:
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.

But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that!

dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!

Reactions: charlesrshell

ppappas

Sep 30, 2026

slow_poke_pete said:
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!

They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.

Reactions: slow_poke_pete and charlesrshell

Almighty1

Oct 1, 2026

ppappas said:
They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.

Unless of course they didn't keep a copy of the old drivers and can no longer get it. Then there is always the their support for the product is EOL after a x amount of time so it will make the consumer have to buy the current product offering.

Reactions: slow_poke_pete and charlesrshell

Briant73

Yesterday at 9:19 PM

Anyone heard any updates on this, I'm still having the issue so thought I'd check in.

Reactions: charlesrshell

Almighty1

Yesterday at 9:48 PM

Briant73 said:
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.

No updates but if you can get DISH Technical Operations to roll you back to H710 or earlier even though H708 would be best because it also eliminates another problem like in this comment, you will also no longer have the problem as long as you don't update manually or forced to any new version until the problem is fixed as the problem started in H711 and still exist in H712 and H713.

https://www.satelliteguys.us/xen/th...ftware-version-713-is-out.423921/post-5108817

Reactions: charlesrshell

dishstaller

Yesterday at 9:57 PM

Installed an off-air antenna a couple days ago for a customer who had just cancelled his Dish service. He had a dual off-air adapter and gave it to me. Cool. I'll keep it on the truck....might come in handy. Got to admit I don't watch anything as far as live tv goes anymore. Even if we have severe weather, our local channels will have a live feed on Youtube.

Reactions: navychop and charlesrshell

navychop

Yesterday at 11:21 PM

In other news, it was announced that the software fix for the two tin cans and a string will not be forthcoming. A hardware fix is required. However, that fix will let you receive stations from a gazillion miles away.

Truck roll charges may apply. Two year commitment required.

Reactions: Bobby, dishstaller and charlesrshell

View all replies (201)

MartyDe

Last reply Yesterday at 10:37 PM · posted in Over the Air Television By RabbitEars.Info

ATSC 3 converter boxes

Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.

Pearl TV Issues Progress Report on Low-Cost 3.0 Converters in Advance of NAB Show New York

Group has secured lower pricing from key tech players to make less costly boxes available

www.tvtechnology.com

6 Replies · 201 views

Load Replies (6) Reply Legacy View

navychop

Tuesday at 12:03 PM

DEATH TO NEXGEN!

Reactions: primestar31, RaVo68, gms49ers and 1 other person

TRG

Tuesday at 12:12 PM

17 years ago the US turned off analog OTA signals in favor of digital broadcasting. Now the push is ATSC 3 "Nextgen TV". But nobody seems to be able to agree on DRM implementation protocols. People don't want to hook their TV up to the internet in order to watch over the air TV. At least I don't. With all the data they collect about your viewing habits the box should be given away at no cost.

Reactions: N5XZS, osu1991, slow_poke_pete and 1 other person

navychop

Tuesday at 12:27 PM

Comb your hair.

primestar31

Yesterday at 7:29 PM

navychop said:
DEATH TO NEXGEN!

It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.

There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.

Reactions: FTA4PA and navychop

navychop

Yesterday at 10:37 PM

I truly hope you are right.

Reactions: FTA4PA

View all replies (6)

TWiT Tech Podcast Network

Yesterday at 10:32 PM · posted in TWiT Tech Podcast Network

Club TWiT: Mikah's Crafting Corner

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=1bRMaZHVPGg

Direct YouTube Link - Club TWiT: Mikah's Crafting Corner
TWIT's Website
TWIT Live Feed

0 Replies · 6 views

Replies Reply Legacy View

TWiT Tech Podcast Network

Yesterday at 10:32 PM · posted in TWiT Tech Podcast Network

Security vs. Features: The Windows Update Problem

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=OHxdmb3SE2E

Direct YouTube Link - Security vs. Features: The Windows Update Problem
TWIT's Website
TWIT Live Feed

Search

Search

Social Feed

Customer Service is Clueless

Reading on the iPhone Duo!

Playing Xbox on the iPhone Duo!

iPhone Duo Crease?

iPhone Duo Fold Animation

Its crazy how the ViP922 is so rare for no reason.

Country singer John Anderson died today

OTA no working after Update

ATSC 3 converter boxes

Pearl TV Issues Progress Report on Low-Cost 3.0 Converters in Advance of NAB Show New York

Club TWiT: Mikah's Crafting Corner

Security vs. Features: The Windows Update Problem