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desnillum

Last reply Feb 13, 2009 · posted in DIRECTV General Forum

PPV billing error

My bill had a PPV charge from a telephone order that I did not place. Customer Service says their records show the PPV was sent to one of my receivers listed on my account. Based on that, I'm held responsible. There are two charges for the same PPV and one credit adjustment for one of the charges. Any ideas of how the PPV could be billed to me but never received?
PS: My bill shows the receiver number the PPV was sent to.

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jcrandall

Feb 12, 2009

One thing about the boxing fight I remember is calling customer service a week or so before the match the automated system prompted it first:

To order (name) fight, press 5. To order (something else), press 6.
After 15 seconds or so, it went to the standard options.

Perhaps you or someone called trying to get customer service or a question of some sort, and hit the wrong button?

If that happened maybe they could do something for you, but in general, PPVs are hardly ever refunded.

If it was ordered via phone, it would most likely be something like that if it wasn't intentional.

sonydude1966

Feb 12, 2009

Jason Crandall said:
One thing about the boxing fight I remember is calling customer service a week or so before the match the automated system prompted it first:

To order (name) fight, press 5. To order (something else), press 6.
After 15 seconds or so, it went to the standard options.

Perhaps you or someone called trying to get customer service or a question of some sort, and hit the wrong button?

If that happened maybe they could do something for you, but in general, PPVs are hardly ever refunded.

If it was ordered via phone, it would most likely be something like that if it wasn't intentional.

I did the mistakenly pressed the wrong button thing many years ago for a $50 fight. I had a heck of a time convincing the rep, then supervisor of the accident. It does happen, it happened to me. I am extremely more careful on the phone now. With the touch of a button, your account can get a substantial bill attached to it.

desnillum

Feb 12, 2009

There are three household members - my wife and I are mid 60's and never order or watch PPV and an 87-year old mother who can't navigate a telephone ordering process - no, she doesn't have dementia. Someone is always home, so no one sneaked in to prank us with a bogus PPV order. The company says the phone order operator confirms with the caller/customer that the program is playing on the set connected to the receiver that gets the signal. This means the PPV order was placed at the time the program aired and a human being said it was coming through. All three household members were home at the time the event played and the TV set that "got the program" was not on. So, who could have been in my home, talking on the phone, and confirming with the company that the program was actually playing?
I can understand that any rational person would be skeptical about my dispute. The circumstances have been outlined. We are not deadbeats or stupid people. My question is, "How COULD a billing and service error of this type occurr within a sophisticated computerized syatem?"

jcrandall

Feb 12, 2009

The company says the phone order operator confirms with the caller/customer that the program is playing on the set connected to the receiver that gets the signal. This means the PPV order was placed at the time the program aired and a human being said it was coming through.

I do not believe this is the case. The order system bills immediately. There is nothing that communicates back if you actually watched it. A phone line connected to the receiver will report if you order via the remote, but that's it - as far as I know.

desnillum

Feb 13, 2009

There are three ways to order a PPV. Internet, by your remote, and by telephone order. I do not have any receiver attached to a phone line. The CSR stated that my charge was a phone order and her process is to inquire of the customer if the PPV is seen on the TV. Now, having never ordered a PPV by any method, I can't say that this information is correct.

Many subscriber have billing and "human" interaction problems with the company. Visit http://www.consumeraffairs.com/cable_tv/directv_bill.html and read the problems customers have with the company with PPV. Read
Jessica of Sparks NV (01/13/09), Neetal of Charlotte NC (10/14/08), Lori of Platte City MO (08/03/08), Senta of Hayward CA (03/08/08), and Ryan of Menifee, CA (04/18/06) for their stories. Are we all liars? Is the company always correct?
A billed PPV is a situation for the customer to prove themselves innocent, but the comopany contols the evidence. The customer always loses.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 19 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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long_time_Dish

Today at 12:44 AM

The Long Run - The Eagles

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Today at 9:46 AM

Midnight Train to Georgia - Gladys Knight & The Pips

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harshness

Today at 10:09 AM

After Midnight - Eric Clapton

Bobby

19 minutes ago

Gotta Give A Little Love (Ten Years After) - Timmy Thomas

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TheRatPatrol

Last reply 23 minutes ago · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?

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Jimbo

Oct 12, 2026

View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share

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Jimbo

Oct 13, 2026

Jimbo said:
View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?

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Howard Simmons

Oct 15, 2026

Jimbo said:
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?

Tony as the director.

Jimbo

Oct 15, 2026

Howard Simmons said:
Tony as the director.

Would you rather have LaRoche ???

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Howard Simmons

Oct 16, 2026

Jimbo said:
Would you rather have LaRoche ???

No. Bring in someone new.

Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.

Jimbo

Oct 16, 2026

Howard Simmons said:
No. Bring in someone new. Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.

I don't think Tim and Tony are that far apart in Age ...

Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)

Tony has changed, he's been running his Security Business ... I'm sure he has grown up.

Give it time ... your judging the New Tony from the old Tony.

It sounds like Tim won't be around the Team much longer either.

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KAB

Oct 17, 2026

I wonder it they will show the teased meeting (in Origins) with Tony and Gibbs.

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Jimbo

Oct 17, 2026

KAB said:
I wonder it they will show the teased meeting (in Origins) with Tony and Gibbs.

I'm curious how they are going to implement Tony into Origins (If they do) ...
Tony was introduced to Gibbs and the team, on NCIS, which makes it the Mothership side of things, he worked in Baltimore prior to NCIS, NO mention when they met that anyone had known one another ...

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Jimbo

Oct 17, 2026

KAB said:
I wonder it they will show the teased meeting (in Origins) with Tony and Gibbs.

Teased Meeting ?

dfergie

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I didn't recognize him till I saw this... (William Katt)

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:29 AM · posted in The Chit Chat Club

$6.3 billion in crypto stolen by hackers

This should hit a lot of folks with a dose of reality. I can only imagine how much more common this will get as AI progresses.

I read several stories on this and most are clear as mud. They say a lot of the stolen bitcoin has been "locked out" and that everyone will be made financially whole. I guess time will tell if either of these statements are actually true.

Hackers steal $6.3 billion from Binance in biggest-ever cryptocurrency theft

The company later added it began recovering assets impacted by the breach after pledging to cover losses using its Secure Asset Fund for Users.

www.cnbc.com

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harshness

Today at 10:29 AM

dishstaller said:
They say a lot of the stolen bitcoin has been "locked out" and that everyone will be made financially whole.

The "Secure Asset Fund" had about $1 billion in reserves... in Bitcoin.

The fund started in 2018, so it may take a while to make investors whole, much less replenish the fund.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:05 AM · posted in The Chit Chat Club

New report states 29% of vehicles being traded in are under water

It states the average amount they are under water is OVER $7,000. :eek

Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.

Nearly 3 In 10 New-Car Trade-Ins Are Underwater, Edmunds Finds | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

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Juan

Yesterday at 9:43 PM

I guess America can't afford 10 year autoloans

harshness

Today at 10:05 AM

Juan said:
I guess America can't afford 10 year autoloans

I'm pretty sure the most you can get is seven.

What America can't afford is the payments on $80,000+ pickups and SUVs and $40,000+ crossovers.

Neutron

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Last reply Today at 10:02 AM · posted in The Chit Chat Club

RIP Patrick Stewart

Patrick Stewart died yesterday, October 28th at the age of 86. We lost yet another great actor.

Patrick Stewart, ‘Star Trek’ Captain and ‘X-Men’ Superhero, Dies at 86

He’s forever known for playing Jean-Luc Picard and Charles Xavier, whom he “admired for their morality, for their kindness, for their sensitivity, for their compassion.”

www.hollywoodreporter.com

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meStevo

Yesterday at 5:48 PM

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Mr Tony

Yesterday at 8:50 PM

R.I.P.

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Yesterday at 9:28 PM

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R.I.P., Jean-Luc.

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Today at 10:02 AM

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Ham Radio 2.0

Today at 9:22 AM · posted in Ham Radio 2.0

I Took Ham Radio, Meshtastic and Meshcore to Las Vegas

Time for another AWESOME video from Ham Radio 2.0!

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Direct YouTube Link - I Took Ham Radio, Meshtastic and Meshcore to Las Vegas
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meStevo

Lifetime Supporter

Last reply Today at 6:39 AM · posted in TV Shows

The Diplomat (Netflix)

Starting a thread klang !

After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.

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klang

Oct 21, 2025

Finished season 3 last night. Still one of my favorite shows.

Anyone else wonder if there might be something else going on with Callum? Seems to me he has too much access to Russian intelligence.

meStevo

Oct 15, 2026

One episode into season 4 that dropped today...

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meStevo

Yesterday at 5:57 PM

Renewed for season 5.

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klang

Yesterday at 6:02 PM

Finished 4 last night. Great stuff.

They do like to end each season with a Bang!

KAB

Today at 6:39 AM

klang said:
Finished 4 last night. Great stuff.

They do like to end each season with a Bang!

Great ending, but it ran in circles most of the season.

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mheisen

Last reply Today at 3:43 AM · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1

Yesterday at 2:50 PM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen

Yesterday at 6:11 PM

Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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Almighty1

Yesterday at 6:33 PM

mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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slow_poke_pete

Today at 3:38 AM

Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

Might be worth just to ditch the hopper plus. No issues here on h713

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slow_poke_pete

Today at 3:43 AM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

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TWiT Tech Podcast Network

Today at 3:22 AM · posted in TWiT Tech Podcast Network

Meta Muse Privacy Flaw Exposed Sensitive Shared Links #shorts

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PPV billing error

Song Name Game Part 3!

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$6.3 billion in crypto stolen by hackers

Hackers steal $6.3 billion from Binance in biggest-ever cryptocurrency theft

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