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My first post disappeared, so I'll make this short and sweet.
I currently have America's Top 200 with a 1000.2 Dish (according to one CSR I spoke with; none of them sounded very confident in their answers). I just took out a new contract for 24 months with the Turbo HD Bronze DDA package. The first technician never showed up (this past Saturday). The second technician (today) wanted to install a second dish (can't, I'm a renter), but the CSR I spoke with when making the switch to HD never mentioned needing an extra dish (which would have saved time for all of us).
I called again tonight, and Troy informed me that there is no single-dish option that will receive both HD and my locals in HD (Green Bay, WI). I had to choose one or the other for HD (I chose the TurboHD Bronze channels in HD), and that this would then work with my existing receiver.
At this point I don't know what to believe! Does someone here have the correct answer?
Thanks!
I currently have America's Top 200 with a 1000.2 Dish (according to one CSR I spoke with; none of them sounded very confident in their answers). I just took out a new contract for 24 months with the Turbo HD Bronze DDA package. The first technician never showed up (this past Saturday). The second technician (today) wanted to install a second dish (can't, I'm a renter), but the CSR I spoke with when making the switch to HD never mentioned needing an extra dish (which would have saved time for all of us).
I called again tonight, and Troy informed me that there is no single-dish option that will receive both HD and my locals in HD (Green Bay, WI). I had to choose one or the other for HD (I chose the TurboHD Bronze channels in HD), and that this would then work with my existing receiver.
At this point I don't know what to believe! Does someone here have the correct answer?
Thanks!
7 Replies
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1955 views
S
Huzzah! 
I received a call this afternoon from Gregory Wall from the dispute resolution department (though I didn't have a dispute per se). I had to call back and leave my cell phone number, as my home phone line went out today (great timing) and when he tried calling my number, all he heard was static. He was able to provide knowledgeable answers, and we were able to get things resolved 
, though my confidence in Dish Network is still a bit shaky:
There is a single dish option that would pull in both the national HD and my local Green Bay HD channels - but it would have to use the eastern arc satellite, which won't work because of where my current dish is mounted (lower northwest roof corner) and the fact that I can't install a second dish, or in a different location (landlord's rules).
Instead, I will be getting a single Dish 1000 that will pull in national HD channels, and my standard local channels on 61.5; he could not confirm that Green Bay would be added to the new satellite, but said that it was a possibility and, if/when that happens, I will automatically get my locals in HD.
Although the CSR I spoke with Thursday night said he would make a note of the different dish, it was *not* on the work order
, so Greg took care of that.
Also, my installation appointment date had been moved from Monday to Thursday *without anyone checking with me*
, which could have meant another wasted day of waiting for the installer; not cool!
Ending on a good note, since I disconnected my current equipment shortly after calling to upgrade on Feb. 2, and will not have Dish service again until the 26th, he agreed to credit my next bill for that time period, which I appreciated. :up
So, while it will end up being over 3 weeks from the time I paid my upgrade fee to the time I actually have TurboHD service, it seems like I finally got the right answers to my questions. If the regular CSRs are giving you the runaround, definitely give the CEO@Echostar.com email address a try.
EDIT: Greg called back to let me know that the installer will be coming on Monday (as I was initially told) and not Thursday. Even better!
I received a call this afternoon from Gregory Wall from the dispute resolution department (though I didn't have a dispute per se). I had to call back and leave my cell phone number, as my home phone line went out today (great timing) and when he tried calling my number, all he heard was static. He was able to provide knowledgeable answers, and we were able to get things resolved , though my confidence in Dish Network is still a bit shaky:There is a single dish option that would pull in both the national HD and my local Green Bay HD channels - but it would have to use the eastern arc satellite, which won't work because of where my current dish is mounted (lower northwest roof corner) and the fact that I can't install a second dish, or in a different location (landlord's rules).
Instead, I will be getting a single Dish 1000 that will pull in national HD channels, and my standard local channels on 61.5; he could not confirm that Green Bay would be added to the new satellite, but said that it was a possibility and, if/when that happens, I will automatically get my locals in HD.
Although the CSR I spoke with Thursday night said he would make a note of the different dish, it was *not* on the work order
, so Greg took care of that.Also, my installation appointment date had been moved from Monday to Thursday *without anyone checking with me*
, which could have meant another wasted day of waiting for the installer; not cool!Ending on a good note, since I disconnected my current equipment shortly after calling to upgrade on Feb. 2, and will not have Dish service again until the 26th, he agreed to credit my next bill for that time period, which I appreciated. :up
So, while it will end up being over 3 weeks from the time I paid my upgrade fee to the time I actually have TurboHD service, it seems like I finally got the right answers to my questions. If the regular CSRs are giving you the runaround, definitely give the CEO@Echostar.com email address a try.
EDIT: Greg called back to let me know that the installer will be coming on Monday (as I was initially told) and not Thursday. Even better!
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
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1824 views
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com
Be nice to see a Cowboy headline like that.I guess even the patience of us laid-back Hoosiers has its limits:
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
M
Can we expect to see a new coach if we say "pretty please?"
I guess even the patience of us laid-back Hoosiers has its limits:
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
Can we expect to see a new coach if we say "pretty please?"
Supporting Founder
Lifetime Supporter
No idea what improvements might be involved.
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1049 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/P4_TzYKwcNY
Direct YouTube Link - This is iPhone Duo!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/P4_TzYKwcNY
Direct YouTube Link - This is iPhone Duo!
The official iJustine Website's Website
Buy her book!
0 Replies
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6 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/-O2iLThF4z8
Direct YouTube Link - Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/-O2iLThF4z8
Direct YouTube Link - Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts
TWIT's Website
TWIT Live Feed
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5 views
Staff member
HERE TO HELP YOU!
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100 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68536 Replies
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2673494 views
Staff member
HERE TO HELP YOU!
Stargate SG-1 cancelled, Atlantis renewed
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2033 Replies
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184131 views
Watch Stargate SG-1 for Free Online | Pluto TV
Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/wVdnjWsw2Uk
Direct YouTube Link - Defender on Linux: Microsoft's Big Security Move #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/wVdnjWsw2Uk
Direct YouTube Link - Defender on Linux: Microsoft's Big Security Move #shorts
TWIT's Website
TWIT Live Feed
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12 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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1930 views
M
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.They get cruel sometimes, very very cruel.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
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18 views