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Hi, I just bought the prepaid DishNOW package for installation in a rural, 2nd home site. I got the DP301 receiver and Dish500 package from Radio Shack with a $40 pin card. I was able to set up the satellite and get a good signal.
But I can't actually get the service activated properly. I called in the Pin number and got a Dish talking head but every channel I'm supposed to get gives me an Alert-014 that the channel isn't paid for. I've spoken to 5 different technical support/customer service staff and have been told 5 different things (including take the problem up with Radio Shack).
I also noticed that when I accessed the guide to get channel info, I was getting GMT time and not my local time.
One CSR did ask me to check the software (DASNP) and it's an older version that needs updating. I thought the software update had taken place since I saw a message to that effect but apparently not. (For a brief moment, I lost the signal and that have been aborted the software update.) One person told me to turn off the receiver for 20 minutes and then turn it back on. One person told me to wait 20 minutes while he sent me a signal and then remove and re-insert the smart card (purple stripe). One person told me to turn off the receiver and wait 20-30 minutes and it would come back on after the software update.
So far, nothing is working. I'm not sure what to do. Could this be a receiver problem? Should I get a professional installer to check the system out? Is there a simple fix to get the software updated? Please advise. Thanks.
But I can't actually get the service activated properly. I called in the Pin number and got a Dish talking head but every channel I'm supposed to get gives me an Alert-014 that the channel isn't paid for. I've spoken to 5 different technical support/customer service staff and have been told 5 different things (including take the problem up with Radio Shack).
I also noticed that when I accessed the guide to get channel info, I was getting GMT time and not my local time.
One CSR did ask me to check the software (DASNP) and it's an older version that needs updating. I thought the software update had taken place since I saw a message to that effect but apparently not. (For a brief moment, I lost the signal and that have been aborted the software update.) One person told me to turn off the receiver for 20 minutes and then turn it back on. One person told me to wait 20 minutes while he sent me a signal and then remove and re-insert the smart card (purple stripe). One person told me to turn off the receiver and wait 20-30 minutes and it would come back on after the software update.
So far, nothing is working. I'm not sure what to do. Could this be a receiver problem? Should I get a professional installer to check the system out? Is there a simple fix to get the software updated? Please advise. Thanks.
15 Replies
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4206 views
S
Also, as a word of caution to anyone out there:
If you are buying a NEW Dish NOW! setup, I would recommend to everyone out there to NEVER purchase the $40 prepaid card found at Radio Shack, or elsewhere, until it can be proven that the system works. This is because with those $40 prepaid cards, you are FORCED to use the full amount on the programming you are ordering. So if it does not work, then you are out $40, with no recourse. Radio Shack will not refund it, but ALWAYS KEEP YOUR RECEIPT for a refund on the equipment.
A better way to see if it works is to buy a Green Dot Money PAK from WalMart, or wherever(they DO sell them in Radio Shack near me as well), load it with $20, which is the minimum allowed(plus around a $4.75 service charge. Charge varies, with WalMart being lowest at $4.64, that I have seen), and then order 1 day of something like Cinema
Showtime/Cinemax/Starz have the lowest per day charge rate of $.43 cents), and then see if it works.
If it works, HOORAY!! Then order what you want at will. If it doesn't, and you have tried all avenues to get it resolved with no luck, return the equipment to Radio Shack(with receipt) for a FULL refund within 30 days.
Then call 1-800-GREENDOT for a refund on your GreenDot MoneyPak. Explain to them why you want the refund, and they will gladly do it. I have done before a few times with no problems at all. They were very helpful. They also refund you your service charge of $4.64 or more as well.
So in the end, if it does not work, you will be out .$43 cents, which is better than $140+, which you would be out with getting the full system, and the $40 prepaid card that does not work.
If you are buying a NEW Dish NOW! setup, I would recommend to everyone out there to NEVER purchase the $40 prepaid card found at Radio Shack, or elsewhere, until it can be proven that the system works. This is because with those $40 prepaid cards, you are FORCED to use the full amount on the programming you are ordering. So if it does not work, then you are out $40, with no recourse. Radio Shack will not refund it, but ALWAYS KEEP YOUR RECEIPT for a refund on the equipment.
A better way to see if it works is to buy a Green Dot Money PAK from WalMart, or wherever(they DO sell them in Radio Shack near me as well), load it with $20, which is the minimum allowed(plus around a $4.75 service charge. Charge varies, with WalMart being lowest at $4.64, that I have seen), and then order 1 day of something like Cinema
Showtime/Cinemax/Starz have the lowest per day charge rate of $.43 cents), and then see if it works.If it works, HOORAY!! Then order what you want at will. If it doesn't, and you have tried all avenues to get it resolved with no luck, return the equipment to Radio Shack(with receipt) for a FULL refund within 30 days.
Then call 1-800-GREENDOT for a refund on your GreenDot MoneyPak. Explain to them why you want the refund, and they will gladly do it. I have done before a few times with no problems at all. They were very helpful. They also refund you your service charge of $4.64 or more as well.
So in the end, if it does not work, you will be out .$43 cents, which is better than $140+, which you would be out with getting the full system, and the $40 prepaid card that does not work.
A
Prepaid activation problem solved
The Radio Shack DP 301 receiver had the yellow smart card. I purchased another receiver from SAUDON with the purple smart card and my service was activated properly.
The Radio Shack DP 301 receiver had the yellow smart card. I purchased another receiver from SAUDON with the purple smart card and my service was activated properly.
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
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Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68663 Replies
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2680631 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
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Supporting Founder
Patrick Stewart died yesterday, October 28th at the age of 86. We lost yet another great actor. 
www.hollywoodreporter.com
Patrick Stewart, ‘Star Trek’ Captain and ‘X-Men’ Superhero, Dies at 86
He’s forever known for playing Jean-Luc Picard and Charles Xavier, whom he “admired for their morality, for their kindness, for their sensitivity, for their compassion.”
www.hollywoodreporter.com
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106 views
