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athoma00

Last reply Jul 13, 2010 · posted in DIRECTV General Forum

Errors found on Tuner 1 (HR21-200)

Been having a lot of problems with "Searching for signal (771)" last couple of weeks. Called Directtv 4 times and not getting much help.

I run Satellite Setup and it tells me Errors found on Tuner 1 and shows:

Installation status:
72.5 - Even (18V) - Ok
99 - Odd (13V) - NOT Ok
99 - Even (18V) - NOT Ok
101 - Odd (13)V - Ok
101 - Even (18V) - Ok
103 - Odd (13V) - NOT Ok
103 - Even(18V) - NOT Ok
110 - Even(18V) - Ok
119 - Odd(13V) - Ok
119 - Even(18V) - Ok

Does this indicate a satellite alignment problem or multiswitch problem or other?

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ranmic

Jun 13, 2010

Funny this was brought up........i checked mine this morning because of all of the freezes and pixelation I have been having and i got:

Error on both tuners

99 101 110 119
Odd(13V) ok ok greyed out X
Even(18V) ok ok ok X

I have no clue what any of this means. Can anyone shed some light on it.

Sorry athoma00, not trying to hijack your thread.

ranmic

Jun 15, 2010

Do I need a BBC if I have a 5LNB SWiM? I also have an HR22 for a DVR.

Davedirectv

Jun 16, 2010

ranmic said:
Do I need a BBC if I have a 5LNB SWiM? I also have an HR22 for a DVR.

No bbc needed.

As for the problem:

I would check my line just to make sure. Although I don't believe it to be the issue.

Make sure all connectors are nice and tight, just to be sure.

But it sounds like an LNB issue at this point.

Or possible alignment, without being there, knowing more, that's what is sounds like to me.

Jimbo

Jul 2, 2010

Davedirectv said:
No bbc needed.

As for the problem:

I would check my line just to make sure. Although I don't believe it to be the issue.

Make sure all connectors are nice and tight, just to be sure.

But it sounds like an LNB issue at this point.

Or possible alignment, without being there, knowing more, that's what is sounds like to me.

Dave,
I have a question that might help if you can / or someone else ....
IF your using a SWiM set up with these type of issues, can you disconnect teh Power Inserter and then re set and without the added PI would it pick it up as a older 3-5 LNB slimline set up ?, thus allowing you to check your alignment ?

I am not sure about this, just thought it would be a way for them to check the alignment.

Will you be able to change the LNB set up in the menus seeing it doesn't see the PI voltage ?
Or wouild they have to make the change out complete by placing the Slimline LNB on as well ?

Davedirectv

Jul 3, 2010

Jimbo said:
Dave,
I have a question that might help if you can / or someone else ....
IF your using a SWiM set up with these type of issues, can you disconnect teh Power Inserter and then re set and without the added PI would it pick it up as a older 3-5 LNB slimline set up ?, thus allowing you to check your alignment ?

I am not sure about this, just thought it would be a way for them to check the alignment.

Will you be able to change the LNB set up in the menus seeing it doesn't see the PI voltage ?
Or wouild they have to make the change out complete by placing the Slimline LNB on as well ?

I think i've got the concept you are talking about there, and short answer would be: No.

The boxes put out voltages in the 13v and 18v, while a SWM PI puts out a constant 21v to power the SWM lnb and not allowing the box to put any power to the lnb.

Davedirectv

Jul 3, 2010

ranmic said:
Funny this was brought up........i checked mine this morning because of all of the freezes and pixelation I have been having and i got:

Error on both tuners

99 101 110 119
Odd(13V) ok ok greyed out X
Even(18V) ok ok ok X

I have no clue what any of this means. Can anyone shed some light on it.

Sorry athoma00, not trying to hijack your thread.

You've lost your 119 satelite. Either a tree grew up over night, someone put a new billboard. or the LNB has failed.

Did you neighbor put up an addition?

I'm just kidding, mostly.

You just need a new lnb most likely...unless your neighbor really did put up a new addition.

Interesting, you didn't post anything for the 103.

ebms1

Jul 3, 2010

athoma00 said:
Been having a lot of problems with "Searching for signal (771)" last couple of weeks. Called Directtv 4 times and not getting much help.

I run Satellite Setup and it tells me Errors found on Tuner 1 and shows:

Installation status:
72.5 - Even (18V) - Ok
99 - Odd (13V) - NOT Ok
99 - Even (18V) - NOT Ok
101 - Odd (13)V - Ok
101 - Even (18V) - Ok
103 - Odd (13V) - NOT Ok
103 - Even(18V) - NOT Ok
110 - Even(18V) - Ok
119 - Odd(13V) - Ok
119 - Even(18V) - Ok

Does this indicate a satellite alignment problem or multiswitch problem or other?

if this is only on one recvr ,,,

try this ... take off your coax & reset your recvr several times trying to get it to go out of swm more ... then unplug your recvr & connect your coax & plug recvr back in ... trying to get the recvr to select another channel to use

see if you get a change ...

also you might try recvr in another location...

i thought i saw another post that swm was involved

Jimbo

Jul 4, 2010

Davedirectv said:
I think i've got the concept you are talking about there, and short answer would be: No.

The boxes put out voltages in the 13v and 18v, while a SWM PI puts out a constant 21v to power the SWM lnb and not allowing the box to put any power to the lnb.

OK, Thats right, I would have to change BOTH ends, which is what I was trying to avoid.
I was thinking that if I removed the PI (21v) it would see the 13v and 18v, but the SWM LNB is looking for 21v instead.
I was trying to figure out a way to be able to use both types of recvrs and be able to check them while home, the reg. one goes to the camper, the SWM at home, I was wanting to setup a friends recvr ahead of time for him, but can't here without changing everything out.

videojanitor

Jul 13, 2010

This is interesting, as I ran into a situation like this just tonight. I was changing my system from SWM back to a conventional multiswitch -- there are three DVRs connected: an HR20-700, HR21-200, and an HR24-500. Of these machines, only the HR21 gave me any trouble -- it kept reporting "X" on the odd channels of the 101 satellite.

I tried everything I could think of: changed cables, BBCs, even the multi-switch and the LNB. No change. Upon each "re-test," I would get error reports for different tuners -- it might say Tuner 1 had a problem, or Tuner 2, or BOTH. However, if I just ignored this error and moved along, I could find NO channels actually missing. Or at least, I checked about 50 SD channels, and they all came in.

I kept running the test (without changing anything else), and eventually it returned no errors and completed normally.

Perhaps this is some kind of bug in the 21-200?

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I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
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I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

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jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

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Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

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Almighty1 said:
it will likely fix the OTA Single Tuner

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Almighty1 said:
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long_time_Dish

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reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

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long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

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Which one has O'Neil being Ancients? I am at the end of Season 8 now.

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