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I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

naptime said:

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

jsmit86 said:

It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Click to expand...

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

Almighty1 said:

it will likely fix the OTA Single Tuner

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Almighty1 said:

it will likely fix the OTA Single Tuner

Click to expand...

Oh....you were serious

So after some heavy research, it looks like the issue I mentioned with the DISH 50.0/52.0/54.x remotes where on the 50.0/52.0 remotes, the dedicated TV Power button or on the 54.x remotes where it is using the TV button on the side followed by Power works correctly on a Hopper 3 which runs Linux but not on a Hopper 3 with Hopper Plus, Joey 4 and Wireless Joey 4 which are Android TV (ATV) has to do with the Android TV software itself. In all instances, the remotes had always sent out a dual RF and Infrared signal when the TV Power signal is sent from the remote. The Hopper 3 without the Plus would ignore the incoming RF power packet signal which is identified as a TV-specific toggle event, and does not trigger a system-wide standby state. The Hopper 3 with Hopper Plus, Joey 4 and Wireless Joey 4 as Android TV devices initially worked the same way as well up to sometime in 2025 as there was the legacy pass-through mode in the original software versions used since the Hopper Plus/Joey 4/Wireless Joey 4 launch, the receiver's underlying software essentially ignored the secondary RF payload that the 50.0/52.0/54.x remotes blasted out whenever the TV Power signal was sent. The Hopper 3 with Hopper Plus, Joey 4 and Wireless Joey 4 recognized it was a TV-specific command and discarded the RF packet, letting the standalone IR signal do its job on the tv.

When the software for the Hopper Plus, Joey 4 and Wireless Joey 4 were updated in 2025 and newer versions of the software for those Android TV (ATV) devices, it overhauled how the receiver handles remote commands to tighter integrate the Android TV environment which resulted in the software starting to treat any RF power toggle payload as a global command. As the newer software verion(s) no longer filters out the concurrent RF blast from the 50.0/52.0/54.0 remotes, the moment one sends a TV Power signal from the remote, the Hopper 3 with Hopper Plus, Joey 4 and Wireless Joey 4 catches that unintended RF payloadand interpets it as a command to drop the system into standby.

The fix is really simple since the Android TV (ATV) software for the Hopper Plus, Joey 4 and Wireless Joey 4 just needs to be programmed to drop or ignore the specific RF power packets associated with the TV Power signal sequence.

The problem could also be at the remotes firmware as the remote's firmware has an engineering defect. When you try to turn off the TV, the remote's internal code mistakenly triggers its RF transmitter alongside its IR transmitter. It should only be firing the IR light blast. Because it forces a simultaneous broadcast, the remote's firmware is the original source of the problem.

The Hopper Plus, Joey 4 and Wireless Joey firmware has a filtering defect. Good software design dictating peripheral inputs should include "error handling"—rules that tell the system what to do with messy or unintended commands.
• The legacy Hopper 3 firmware has proper error handling; it sees the remote's rogue RF packet and safely ignores it.
• The Android TV firmware in the Hopper Plu, Joey 4 and Wireless lacks this filtering logic. It blindly accepts the rogue RF packet and misinterprets it as a legitimate signal to force the entire system into standby.

If the remote didn't have a firmware bug, it wouldn't send the phantom RF signal. If the Android TV (ATV) device being the Hopper 3 with Hopper Plus, Joey 4 and Wireless Joey 4 didn't have a firmware bug, it would cleanly ignore the signal just like the Hopper 3 does.

brittanygarden and Rick Durham

That's a lot of information to ingest. However, I don't have the Hopper Plus and my 54 remote is doing crazy things to the Hopper 3. Several times each evening when I press the skip forward button several times to advance through a commercial, it switches the receiver either onto live TV or into suspension. Other buttons will also cause this randomly, I haven't established any patterns I can describe. I use "recall" to go back to my recorded program in progress.

Needless to say, something in the newer Hopper 3 softwares has caused the remote functioning to ......................malfunction. Evidently, it applies to third party remotes as well as DISH's own remotes.

rvvaquero said:

That's a lot of information to ingest. However, I don't have the Hopper Plus and my 54 remote is doing crazy things to the Hopper 3. Several times each evening when I press the skip forward button several times to advance through a commercial, it switches the receiver either onto live TV or into suspension. Other buttons will also cause this randomly, I haven't established any patterns I can describe. I use "recall" to go back to my recorded program in progress.

Needless to say, something in the newer Hopper 3 softwares has caused the remote functioning to ......................malfunction. Evidently, it applies to third party remotes as well as DISH's own remotes.

Click to expand...

This is exactly the same issue I was having as I had the Hopper 3 and 54 remote without the Hopper Plus and the symptoms were virtually identical to yours.

dishstaller said:

View: https://www.youtube.com/watch?v=lk3jCuITwcE

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If there was a way to put itself in a loop and keep going forever, would be awesome .... I see eventually he hot it there, the trick is to be able to Hang up and move on with your life, while it still goes forever.