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J
Last reply · posted in DIRECTV General Forum
:rant:I need HELP!!! I have a problem with a message on one of my TVs using the HR20-700 HD DVR. I have had no previous problems. We have 6 receivers (DVRs), but this is the only one giving me this issue. I had this particular TV on most of the day with no issues. I went out this evening and turned off the TV and surround sound, but left the DVR on as usual. Upon returning home, all the power in the area had been lost due to a thunderstorm. Once the power was restored, I turned on the TV. Eventually, after getting no picture, I got a message on the screen that said "Tuner, Satellite In 1 & 2, has been removed". However, the receiver is completely hooked up. I tried all the other TVs in the house, and they are all working fine.

I reset the DVR using the red reset button. During the reset check, it went through Step 1 as normal. When it got to Step 2, it just stayed at 0% completion and wouldn't go any further. I then reset the DVR by unplugging it and waiting 30 seconds, then going through that whole thing again... same result. When I wait long enough, it will give me that message about the tuner being removed. I went outside to check the connections at the dish, but they are all fine and secure. I believe the multiswitch is in the attic, and I would have no clue as to how to find or deal with it. I have a slimline dish type (5 LNB) with dual tuner and using a multiswitch, for the record.

When I hit the Guide button, it tries to retrieve the advanced program guide, but it never gets past 0%. I can access and watch the shows recorded on the DVR, but I cannot watch regular programming. When I choose the Menu, it only gives me 2 options... Signal Strength (which when chosen says no satellite info available) and Resume Satellite Setup. When I choose the satellite setup option, it takes me to the page to verify the details... what sort of dish, multiswitch, etc. But I get a message at the bottom left of the page that says "B-Band Converters required". However, they are already there and connected properly. When I continue with the setup, it tries to verify info and resume, but it gets stuck and goes no further. Eventually I get the "tuner removed" message again.

I have disconnected and reconnected every cable, HDMI, phone cord, etc. on the back of that DVR. I even switched the B-band converters to the opposite Satellite In connections and back... no change. I removed the B-band converters altogether and connected the cables directly to the back of the DVR... no change.

Directv said that they would have a tech out early next week... NEXT WEEK! This is Friday (Thursday night when I called them) heading into the July 4th weekend, and I need this fixed way before next week! BTW, everything is plugged into a Monster Surge Protector. Can anyone help, or does anyone have any suggestions? PLEASE???!!

Thanks in advance!

Jennifer Z
jenna4now2@aol.com
​
5 Replies · 1839 views
armchair
Hello jenna4now2,

Welcome to the site!

Sounds like either bad DVR or multi-switch.

Since you don't want to try to locate the switch, there's a couple of quick things to try. I'm sure someone will come along and offer some more technical advice but this may get you started if you haven't already tried it on your own.

Try unplugging DVR 5 minutes or longer.

If still getting same message, try switching DVR's temporarily taking into consideration that either that room will not give you live TV or that DVR will not give you live TV.

If you cannot get another DVR to work in that room, the switch or wires coming out the switch at that location are the problem. If you have a tech savvy guest visiting, get he or she to arrive earlier to help.

Hopefully you can find a temporary working solution that gets you through the Holiday weekend. Have a safe and happy 4th of July! Keep this thread updated with findings and requests for further help and you'll get it. Good Luck!
J
Thanks so much for the response.... hoping that others will respond, as well, because so far I can't trouble shoot this... HELP!!!
jdspencer
I also suggest that you put a known good DVR in the place of the problem one. Even try the bad one in a good location.
armchair
Hello again jenna4now2,

Sorry you're still having problems. I think if you can provide more feedback, someone may be able to help you. Two questions you should answer if you're still asking for help:

1) Have you tried connecting your HR20-700 to inputs in another room (you will need the B Band Converters and the comment you noted about them is just a helpful setup reminder to install them at tuner inputs and is not an indication that they're defective or missing). What happened when you connected in another room?

2) Run System test and list any and all failures. It should give a signal strength failure if that is your problem. Any other problem listed could give an indication if the unit is defective or software is corrupted.

Note: the answers you give will help the next person to advise you properly.
twizt3dsist3r
Sounds to me like the tuners in the box are fried from the storm, youll know immediately by placing the HR20 in a room you know has no problems as you stated everythign else in the house is fine. Also try to move a good box into that location and see if the wiring is ok. Its possible the box and the wire is now shot from the storm, if the bad box does not work in a good location, box is shot, if a good box doesnt work in origional location of the hr20-700 then the wires up to the box are shot from the point of the switch or dish. Sounds to me like you realy need a tech repair :(
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68537 Replies · 2673518 views
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long_time_Dish
Little Bit Of Light - Strange Weather
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EatMyVolts
A Little Bit of Soap -- The Jarmels
long_time_Dish
Give A Little Bit - Supertramp
dishstaller
Little Wing - Jimi Hendrix
long_time_Dish
With A Little Luck - Wings
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
116 Replies · 1826 views
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Foxbat
I guess even the patience of us laid-back Hoosiers has its limits:
rvvaquero
I guess even the patience of us laid-back Hoosiers has its limits:
Be nice to see a Cowboy headline like that.
M
I guess even the patience of us laid-back Hoosiers has its limits:

Can we expect to see a new coach if we say "pretty please?"
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Foxbat
Jeeez, Week 6, no lead is safe…
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
24 Replies · 1056 views
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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jsmit86
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
long_time_Dish
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Oh, you mean "soon"? :biggrin
Almighty1
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
navychop
it will likely fix the OTA Single Tuner

:popcorn
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dishstaller
it will likely fix the OTA Single Tuner
🤣

Oh....you were serious
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teachsac
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Hondo is back with a new squad 9/25 only on Starz.


View: https://m.youtube.com/shorts/b0gPzA8KHEQ
7 Replies · 100 views
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K
Never watched the previous shows, so doubtful.
teachsac
Started watching yesterday. Not too bad.
Scott Greczkowski
Wife likes it.
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teachsac
I like Zyra from La Brea (one with the prosthetic).
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2033 Replies · 184131 views
R
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
osu1991
long_time_Dish
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
R
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
long_time_Dish
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.
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Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
152 Replies · 1932 views
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Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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