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O
Pub Member / Supporter
Last reply · posted in DISH Network Support Forum
Sorry if this is old but I've never seen a definitive answer.........:confused:

Do current HD Gold customers get Platinum added for free by calling/chatting or not? I see the info posted for PR but I've not seen it for customers in the U.S. If I missed it/can't find it please forgive me.:rolleyes:

Thanks!

Ed
11 Replies · 1998 views
Jim S.
Is the online ordering page not working for you? The best way is to avoid dealing with people.
jevans64
The only thing I did was log onto my account, clicked on Add/Change Programming, unchecked the options for HD Gold and HD Platinum, then clicked Review and Order. Click the Back button and you will see the HD + Platinum option for $10. I had the AT250 package but decided to just upgrade to the AEP since Sho and HBO are free for three months. I dropped AEP about 6 months ago and decided to re-sub again.

I can confirm that my bill went down by the $10 before I did the AEP upgrade. After the AEP upgrade from AT250+HD Gold+HD Plat my bill only went up $5.
J
Is the online ordering page not working for you? The best way is to avoid dealing with people.


I hear you, I just tried it again and got this:


Please wait while we find a representative to assist you...
You have been connected to (03) Hepsibah T..
(03) Hepsibah T.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Hepsibah T.: Your patience is greatly appreciated.
(03) Hepsibah T.: I was unable to access your account with the phone number you have provided. Can you please provide a different telephone number or the 16 digit account number listed on your Dish Network bill statement?
Joe Wheeler: phone number is
(03) Hepsibah T.: Thank you.
(03) Hepsibah T. has left the session.
Your agent is experiencing technical difficulties. Please stand by while we re-establish contact or find a new agent...
You have been connected to (03) Hepsibah T..
(03) Hepsibah T.: I apologize for any inconvenience.
Joe Wheeler: no problem
(03) Hepsibah T.: Thank you.
(03) Hepsibah T.: May I know what package would you like to add?
Joe Wheeler: I currently have HD Gold and HD Platinum for a total of $20. I understand that dishnetwork has now combined these two for a total of only $10 and would like to change to that
(03) Hepsibah T.: I am sorry, that is for new customers.
Joe Wheeler: Are you Certain? I have seen on several internet boards this is for all customers.
(03) Hepsibah T.: I wish I could add Platinum HD for free. However, that is only for the new customers.
Joe Wheeler: ok, thanks for your help, have a nice day!

Almost every time I talk to anybody at this co, my blood pressure goes up. I'll try the online ordering route and see what happens
J
The only thing I did was log onto my account, clicked on Add/Change Programming, unchecked the options for HD Gold and HD Platinum, then clicked Review and Order. Click the Back button and you will see the HD + Platinum option for $10. I had the AT250 package but decided to just upgrade to the AEP since Sho and HBO are free for three months. I dropped AEP about 6 months ago and decided to re-sub again.

I can confirm that my bill went down by the $10 before I did the AEP upgrade. After the AEP upgrade from AT250+HD Gold+HD Plat my bill only went up $5.

I tried that, when I hit the back, I saw platinum was still an additional $10. One thing that may matter, I see that you are referring to AT250, I have classic gold 250 with gold HD and Platinum added on. Is AT250 and classic gold 250 the same thing, or does the offer only apply with at250?

I should just drop Plat completely but my wife likes a couple of the channels.
wetz73
That's what I did, jevans, to add Platinum at no charge. Unclicked Gold and hit Review and Order. Once I did that, it flashed up a screen saying that it would disable HD and add a $5 per month charge for having an HD receiver with no HD programming. I had to click on the HD programming again, but this time it said HD + Platinum. Bill stayed exactly the same but now have Platinum.
J
I see the error in my ways, I didn't get the gold part of the hd programming taken off, I just did that, and it popped up hd +plat = $10. It also changed from classic hd sliver with another entry for gold (57+10) to classic hd gold for 67. So I got it, if everything goes right on DN's end (I've had the computer screw things up before too)

Thanks for your Help!

Joe
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68537 Replies · 2673549 views
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long_time_Dish
Little Bit Of Light - Strange Weather
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EatMyVolts
A Little Bit of Soap -- The Jarmels
long_time_Dish
Give A Little Bit - Supertramp
dishstaller
Little Wing - Jimi Hendrix
long_time_Dish
With A Little Luck - Wings
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
116 Replies · 1829 views
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Foxbat
I guess even the patience of us laid-back Hoosiers has its limits:
rvvaquero
I guess even the patience of us laid-back Hoosiers has its limits:
Be nice to see a Cowboy headline like that.
M
I guess even the patience of us laid-back Hoosiers has its limits:

Can we expect to see a new coach if we say "pretty please?"
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Foxbat
Jeeez, Week 6, no lead is safe…
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
24 Replies · 1063 views
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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jsmit86
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
long_time_Dish
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Oh, you mean "soon"? :biggrin
Almighty1
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
navychop
it will likely fix the OTA Single Tuner

:popcorn
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dishstaller
it will likely fix the OTA Single Tuner
🤣

Oh....you were serious
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teachsac
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Hondo is back with a new squad 9/25 only on Starz.


View: https://m.youtube.com/shorts/b0gPzA8KHEQ
7 Replies · 102 views
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K
Never watched the previous shows, so doubtful.
teachsac
Started watching yesterday. Not too bad.
Scott Greczkowski
Wife likes it.
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teachsac
I like Zyra from La Brea (one with the prosthetic).
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2033 Replies · 184138 views
R
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
osu1991
long_time_Dish
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
R
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
long_time_Dish
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.
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Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
152 Replies · 1932 views
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Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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