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JimiMoore77

Last reply Aug 22, 2009 · posted in DISH Network Support Forum

Loyal customer for 9 years and still can't get a deal!

My grandmother has been with Dish for 9 years and upon visiting her this weekend decided that the 9 year old receiver she has and the outdated programming package need to be upgraded...

Since joining Dish myself a month ago I figured I would be able to get her something very similar to the package I received since she is under no contract and has never upgraded anything in her 9 years of having the service.

After calling and explaining the situation and firmly telling that there is no way we will pay a fee to upgrade her receiver as she is more than overdue for a free upgrade. Finally I threatened to cancel and just switch her to DirectTV. Suddenly they are listening and give me something close to what a new subscriber would get.

I signed her up for the CLASSIC SILVER 200 + HD + DVR. Pricing it out as a new customer on the website this comes out to $52.99 (for the first 12 months). However, they would only give me a $10 promotional credit instead of the $15 (making her total $57.99) and they would only give me a 622 and not the 722k that I can get as a new customer.

They tell me I can't just cancel and then come back as a new customer (that I have to wait 6 months)...

Currently the account is under my now deceased Grandfather's name. Should I just sign her up as a new customer under her name?

I would understand their unwillingness to give me a deal if I were just months into an 24 month commitment but 9 years of being a faithful customer and they still can't give her a newcomer type deal?

Any suggestions?

P.S. I did actually call again and talk to an account specialist and threatened to cancel again if they did not give me the new customer deal and the lady would not budge and kept trying knock down DirectTV and tell me how bad they were.

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Scherrman

Aug 18, 2009

Being a business that sell appliances, TVs, and satellite, it gets extremely repetitive listening to people complain. Majority of people think everything should be free. I want a free upgrade, I want free delivery, whats your bottom dollar? It's crazy how bad people have gotten. I know times are a little tougher but this is getting old. Getting harder and harder to make people happy. Maybe it's just me.

dishcomm

Aug 18, 2009

Scherrman said:
Being a business that sell appliances, TVs, and satellite, it gets extremely repetitive listening to people complain. Majority of people think everything should be free. I want a free upgrade, I want free delivery, whats your bottom dollar? It's crazy how bad people have gotten. I know times are a little tougher but this is getting old. Getting harder and harder to make people happy. Maybe it's just me.

In general, people are becoming more high maintenence. They are shopping almost exclusively on price. Value has gone out of service.
People expect much more for much less.
This seems especially true when tv is involved.,
It is getting tougher and tougher to get people to pay for legitimate work and material use.
People must understand that service comes at a price.
You cannot walk into WalMart and expect Nordstroms service.

lparsons21

Aug 19, 2009

Except that with sat tv you aren't 'buying' anything, you are leasing/renting and never acquire ownership. In that scenario it is not unreasonable to expect that now and then you can rent new equipment that may better meet your needs or wants.

And as to what kind of deal can you reasonably expect? Well, if they want a new 2 year committment, then the deal you should be working from in negotiating is the same one a new subscriber gets. Note I said 'negotiating', you have to do that because their systems are set up to give as little as possible, and they have a slew of CSRs, Accountants and marketing types at their disposal to sway you to their position.

I always figure that at the end of the commitment period, if I'm happy with the service and the equipment, I'll stay on a month-to-month. But if there is a really upgraded piece of hardware that I think will fit me better, I'll go into haggle mode. Me offering 2-years of guaranteed income to them, they offering the equipment and some programming credits. Hopefully we'll come to some mutally agreeable position.

If not, then there is the I'm gonna cancel card. But always be prepared to do just that if you can't get a deal you think is good. It isn't unethical, immoral or illegal to do that, it IS good business on your part though. And remember, this sat tv service is just a business arrangement, nothing more, nothing less, no matter how many apologists or 'loyal' customers say the contrary.

nomad816

Aug 21, 2009

dishcomm said:
In general, people are becoming more high maintenence. They are shopping almost exclusively on price. Value has gone out of service.

I recently switched to Dish after 14 years with D* and price had nothing to do with it. Their product wasn't bad either. I guess they are always exceptions to the rule

People are sensitive to the fact they don't want to feel like they are getting hosed and if they find out that someone else got a better deal they tend to feel that way.

nomad816

Aug 21, 2009

lparsons21 said:
I always figure that at the end of the commitment period, if I'm happy with the service and the equipment, I'll stay on a month-to-month. But if there is a really upgraded piece of hardware that I think will fit me better, I'll go into haggle mode. Me offering 2-years of guaranteed income to them, they offering the equipment and some programming credits. Hopefully we'll come to some mutally agreeable position.

If not, then there is the I'm gonna cancel card. But always be prepared to do just that if you can't get a deal you think is good. It isn't unethical, immoral or illegal to do that, it IS good business on your part though. And remember, this sat tv service is just a business arrangement, nothing more, nothing less, no matter how many apologists or 'loyal' customers say the contrary.

vote with your feet. If someone isn't providing they service they ought to then fire 'em and move on.

dishcomm

Aug 21, 2009

nomad816 said:
I recently switched to Dish after 14 years with D* and price had nothing to do with it. Their product wasn't bad either. I guess they are always exceptions to the rule

People are sensitive to the fact they don't want to feel like they are getting hosed and if they find out that someone else got a better deal they tend to feel that way.

That's why one should be an educated consumer. Do your homework.
I cannot begin to count the numbers of people who spend their money on satellite tv and have NO CLUE what they spent their money on..

smroycro

Aug 22, 2009

All of this and gram still only wants to watch her soaps...

ptaav

Aug 22, 2009

If he's such a good grandson or whatever, why not buy her two 2x.0 remotes? He gets the satisfaction of knowing her remote needs are taken care of. Dish network gets money for sold equipment, negating the horse crap "it's leased equipment" argument. And the grandmother would still get a free receiver upgrade in addition to the 10$ credit.

This nonsense about "it's leased" doesn't hold water. Dish's current practices involve a free upgrade every two years - designed to keep you in a commitment. However, I think they could better serve themselves and those who think that leased equipment equates to being subservient to unrealistic expectations, by offering you the option to buy your LNB and receiver at the end of your promotional commitment.

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ewindowman

Lifetime Supporter

Last reply Yesterday at 9:50 PM · posted in DISH Network Support Forum

Dish Bankruptcy - Business as Usual

Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th

461 Replies · 16114 views

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Bruce

Thursday at 9:59 AM

SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm

After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.

www.lightreading.com

Reactions: Almighty1, charlesrshell and MikeD-C05

tanman

Yesterday at 2:25 PM

For your viewing pleasure...

AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It

Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.

finance.yahoo.com

Reactions: NYDutch, slow_poke_pete, Almighty1 and 3 others

comfortably_numb

Yesterday at 3:31 PM

tanman said:
For your viewing pleasure...

AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It

Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.

finance.yahoo.com

That's ok, I'm sure Verizon will be happy to take them.

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dishstaller

Yesterday at 6:17 PM

comfortably_numb said:
That's ok, I'm sure Verizon will be happy to take them.

That's ALL Verizon needs.....more congested towers

Reactions: charlesrshell and comfortably_numb

comfortably_numb

Yesterday at 6:19 PM

dishstaller said:
That's ALL Verizon needs.....more congested towers

They don't care... they're milkin' the cow. Buddying up with Elon to provide him an MVNO network will make their investors and shareholders salivate. All of their recent marketing efforts have failed, so this move makes a lot of sense.

Reactions: Almighty1 and charlesrshell

fmj77

Yesterday at 8:51 PM

Bruce said:
SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm

After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.

www.lightreading.com

Mr. Morris is no journalist. That article reads like a political hit job.

Reactions: charlesrshell

NYDutch

Yesterday at 9:50 PM

comfortably_numb said:
That's ok, I'm sure Verizon will be happy to take them.

Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.

Reactions: comfortably_numb and charlesrshell

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Yesterday at 8:52 PM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

68775 Replies · 2687622 views

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long_time_Dish

Yesterday at 3:34 PM

All Night Long - Joe Walsh

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MRSFTA4PA

Yesterday at 4:27 PM

Night Fever - Bee Gees

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long_time_Dish

Yesterday at 6:48 PM

Night By Night - Steely Dan

RaiderPower

Yesterday at 7:37 PM

Day By Day - Godspell

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long_time_Dish

Yesterday at 8:52 PM

Derk Day - Steve Walsh

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b4pjoe

Pub Member / Supporter Cutting Edge

Last reply Yesterday at 7:03 PM · posted in Computers and Gadgets

Fox Is Buying Roku in $22 Billion Deal

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harshness

Jun 25, 2026

Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?

Reactions: Mr Tony and primestar31

dishstaller

Friday at 3:06 PM

harshness said:
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?

That is what I have to explain to customers all the time. They want it free with no ads :facepalm

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navychop

Yesterday at 1:03 PM

Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?

osu1991

Yesterday at 1:11 PM

navychop said:
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?

Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.

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Juan

Yesterday at 1:50 PM

dishstaller said:
That is what I have to explain to customers all the time. They want it free with no ads

The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue

HipKat

Yesterday at 5:09 PM

Shouldn't this thread be in the IPTV forum?

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dishstaller

Yesterday at 6:16 PM

Juan said:
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue

Had a customer come in a couple weeks ago to pay her internet bill. She let me know in no uncertain terms that she did NOT appreciate me running the same ads over and over. I looked at her and waited for her to laugh and say she was just joking.......still waiting for that laugh.

osu1991

Yesterday at 7:03 PM

HipKat said:
Shouldn't this thread be in the IPTV forum?

There is one there too. I would think either is justifiable as they make both the device and provide a streaming program service.

https://www.satelliteguys.us/xen/threads/roku-the-company-for-sale.422119/

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TWiT Tech Podcast Network

Yesterday at 5:42 PM · posted in TWiT Tech Podcast Network

Musk Seeking to Expand SpaceX Into a Cellular Provider

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/ivrqvKdSh90

Direct YouTube Link - Musk Seeking to Expand SpaceX Into a Cellular Provider
TWIT's Website
TWIT Live Feed

0 Replies · 16 views

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Ramy

Supporting Founder

Last reply Yesterday at 3:45 PM · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.

185 Replies · 3481 views

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reubenray

Oct 18, 2026

A lot of upsets yesterday, but my LSU Tigers won.

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osu1991

Monday at 9:15 AM

View: https://youtu.be/b9vzhHLNUcQ?si=iNzfZTeZ3m9UKyKw

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Yespage

Monday at 10:31 AM

Parity is growing in College Football. Making it even harder to tell who is better than each other.

Reactions: Howard Simmons, Jimbo and Ronnie-

rvvaquero

Monday at 11:48 AM

Yespage said:
Parity is growing in College Football. Making it even harder to tell who is better than each other.

I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.

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osu1991

Monday at 7:18 PM

View: https://youtu.be/rIo_AKwhuro?is=j487ez2Gx1kGS565

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telstar_1

Yesterday at 3:45 PM

reubenray said:
A lot of upsets yesterday, but my LSU Tigers won.

Coach says afternoon game result of SEC "conspiracy". The rivalry game vs. Ala. will kick off in the afternoon at Baton Rouge rather than at night, which head coach Lane Kiffin says is intentional in order to neutralize fan craziness and noise, which is believed to help lead to wins for squads playing at home. "Obviously the SEC wanted to change this year from how it had been to give LSU less advantage, (considering) how well LSU plays at night and how intimidating it is to play here. So I guess when I look at it that way, I'm not surprised."

But he's come up with an ingenious solution. "Go to bed earlier Fri. night, then start your day earlier. Have breakfast earlier. Start drinking earlier. Whatever your routine is, just move it up."

Meantime ads have been running for a "Protect College Sports Act" moving through Congress.

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Bruce

Supporting Founder Lifetime Supporter

Last reply Yesterday at 3:29 PM · posted in Internet Television (IPTV) Discussion Forum

Traditional/Streaming Live TV Providers Losses, 3rd Quarter 2026 Edition

Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News

Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...

cordcuttersnews.com

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Tom Speer

Friday at 1:26 PM

Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.

Reactions: MikeD-C05

Foxbat

Friday at 4:26 PM

Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.

Reactions: MikeD-C05 and Bobby

savarese04

Yesterday at 1:58 PM

Foxbat said:
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.

similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.

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ncted

Yesterday at 2:31 PM

savarese04 said:
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.

"Business Intelligence" is more of an oxymoron than Military Intelligence.

TRG

Yesterday at 3:29 PM

Foxbat said:
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.

I have gigabit fiber in an underground box on my property. But it's not lit up yet so I'm stuck with copper too. For now anyway.

Reactions: Bobby and Foxbat

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garyreno

Last reply Yesterday at 3:03 PM · posted in DISH Network Support Forum

Updated to H715 on a Hopper 3 from H713

After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.

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Almighty1

Yesterday at 3:03 PM

Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?

https://www.satelliteguys.us/xen/th...ftware-version-713-is-out.423921/post-5108817

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Booredatwork.com

Yesterday at 2:32 PM · posted in BooredAtWork.COM

Sony MDR-3R Walkman USB-C Headphones

Time for another AWESOME video from BoredAtWork!

View: https://www.youtube.com/shorts/DJ9tHdzvSUQ

Direct YouTube Link - Sony MDR-3R Walkman USB-C Headphones
Booredatwork.com Website
Booredatwork on Facebook

0 Replies · 22 views

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TWiT Tech Podcast Network

Yesterday at 2:32 PM · posted in TWiT Tech Podcast Network

Earth’s New Mini Moon: Meet Asteroid 2026 QQ8

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/6kVDC3xcUVE

Direct YouTube Link - Earth's New Mini Moon: Meet Asteroid 2026 QQ8
TWIT's Website
TWIT Live Feed

0 Replies · 17 views

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Yesterday at 2:02 PM · posted in The Chit Chat Club

Color blind man sees full colors for first time at age 66

Videos like this can make you appreciate the things we take for granted.

View: https://www.youtube.com/shorts/a2cgQidHQJI

6 Replies · 168 views

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Bobby

Wednesday at 10:10 PM

dishstaller said:
Videos like this can make you appreciate the things we take for granted.

View: https://www.youtube.com/shorts/a2cgQidHQJI

That brought tears to my eyes.

Reactions: NYDutch

dishstaller

Wednesday at 10:12 PM

Bobby said:
That brought tears to my eyes.

Really...REALLY hate to do this to you Bobby, but....

View: https://www.youtube.com/watch?v=LsOo3jzkhYA&pp=ygUed29tYW4gaGVhcnMgZm9yIHRoZSBmaXJzdCB0aW1l

Reactions: NYDutch and Bobby

dishstaller

Wednesday at 10:15 PM

Okay....if you think you can take it....this one brought tears to my eyes when I first saw it and did again just now.

View: https://www.youtube.com/shorts/i5UCDwHMatg?feature=share

Reactions: NYDutch and Bobby

dishstaller

Thursday at 11:32 PM

This came up in my suggestions probably because of the video I posted. I had NO idea exactly what being color blind actually was. Now I understand why that man was so blown away with seeing the trees......a lot of color blind people see green as brown, so grass, trees, etc all look brown.

View: https://www.youtube.com/watch?v=i18_RngKJDQ

Juan

Yesterday at 1:56 PM

Its a shame nobody told him orange was blue and red was purple etc etc etc

telstar_1

Yesterday at 2:02 PM

Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv

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Loyal customer for 9 years and still can't get a deal!

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SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm

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Traditional/Streaming Live TV Providers Losses, 3rd Quarter 2026 Edition

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Updated to H715 on a Hopper 3 from H713

Sony MDR-3R Walkman USB-C Headphones

Earth’s New Mini Moon: Meet Asteroid 2026 QQ8

Color blind man sees full colors for first time at age 66