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tmal14
Last reply · posted in DISH Network Support Forum

722K Signal Level Low

I've been a long time reader of this forum but this is my first post. I never had a reason to post any tech questions b/c I never really had anything major happen. Now out of the blue I have been having some signal issues lately and want to know if anyone can help me out or at least give me an idea of what I should tell dish when I call for service.

A little background….

I originally had the 625, with the Dish 1000 pointed at 110, 119 and 129. For three years with this set up I never had any issues. Except for some short periods of rain fade during very heavy storms, and snow drifting on my roof. I never lost the signal for a significant amount of time or had any trouble with my DVR. Where my dish is located I have a very clear line of sight, and even when the dish was installed the installer commented that the location on my roof is ideal.

In August I decided to upgrade to the 722k with the OTA module. Since my dish already got 110, 119, and 129 is was basically a receiver swap. The day I had the install done Dish was having problems on their end doing new activations so my receiver didn't activate until I called it in later in the evening. At that time I noticed I was getting an LNB drift error. Ran check switch after check switch, plugged in and unplugged and it didn't go away. I called dish and they sent out someone to check the LNB and he replaced all of them. After that the LNB drift error went away. Everything was working fine.

Since the fall season is starting I decided to head up into the attic and get my antenna hooked up to the OTA module. I have everything hooked up and manage signal levels around 80-95 on ABC, NBC, FOX and CBS, however these signals do bounce around a bit and sometimes I get the 739 error code for a second or two.

Now all of a sudden I get a lost sat. signal from "sat 110 transponder 31" and have also gotten it on "119 transpoder 11 ( I think it was 11)" usually this happens when I'm changing the channel or going to a channel through the guide. It doesn't happen when I'm watching a program.

I've checked my signal levels on 110 and it is hovering around 50 with a green bar but low tone. I know this is much, much lower then what I used to have on my 625 or even on the 722k before the OTA was installed. 119 and 129 are at signal level 70-75 with a higher tone.

Are these signal levels normal? Should I be concered?

I know I have read of issues with the OTA module causing issues, is that happening here?

Should my dish be replaced/repointed? Is that something that should have been done when I upgraded to the 722k. Even though my dish could see the correct sats, was I entitled to a new one? The installer for the receiver did say I have the "older model" but it didn't need to be placed because it could pick up the correct satellites.

I live on the east side of Cleveland and have software L655 if that matters.

Thanks!!
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cditty
cditty
If you lose signal (OTA or Satellite), you will get that error. It will tell you signal lost on the current channel you are viewing. If you hit guide, the picture will come back.

It is a software bug and I have notified them of it. When I lose signal in the rain, I can't watch my locals without this happening over and over again.

Both of my 722K's do the same thing.
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highdefjeff
highdefjeff
cditty said:
If you lose signal (OTA or Satellite), you will get that error. It will tell you signal lost on the current channel you are viewing. If you hit guide, the picture will come back.

It is a software bug and I have notified them of it. When I lose signal in the rain, I can't watch my locals without this happening over and over again.

Both of my 722K's do the same thing.
Click to expand...

It's really not a software bug. It's a signal issue. But you're happy with the answer and they don't have to send someone out to repeak your dish or check your system for cable problems.
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cditty
cditty
highdefjeff said:
It's really not a software bug. It's a signal issue. But you're happy with the answer and they don't have to send someone out to repeak your dish or check your system for cable problems.
Click to expand...

No Jeff, it is a software bug. They verified that fact to me. I don't have low signal. I have very high signal on everything. Satellite & OTA. I never said I had signal in the 50's. The OP did. I just offered an answer that is accurate. If it was not a software issue, pressing one button on my remote wouldn't bring everything back.
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cummingsje
cummingsje
cditty said:
No Jeff, it is a software bug. They verified that fact to me. I don't have low signal. I have very high signal on everything. Satellite & OTA. I never said I had signal in the 50's. The OP did. I just offered an answer that is accurate. If it was not a software issue, pressing one button on my remote wouldn't bring everything back.
Click to expand...

Most definitely a software issue. You need to tune to a strong OTA station before tuning to a satellite station to "make the problem disappear".
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highdefjeff
highdefjeff
cditty said:
No Jeff, it is a software bug. They verified that fact to me. I don't have low signal. I have very high signal on everything. Satellite & OTA. I never said I had signal in the 50's. The OP did. I just offered an answer that is accurate. If it was not a software issue, pressing one button on my remote wouldn't bring everything back.
Click to expand...

I've been disturbed about this post since your reply. I am sorry for the way it sounds. I failed to leave sarcasm out and I am sorry for that. My intent was to say that, "Not everything that Dish calls a software issue, is actually a software issue."

Digital receivers often "lock-up" or freeze picture when the signal is lost. It is a signal issue.

One of you said, "You need to tune to a strong OTA station before tuning to a satellite station to "make the problem disappear". Why? because one of your many tuners gets locked up from signal that is too low.

cditty, you say you have good signal on your later post, but your earlier post says "If you lose signal (OTA or Satellite), you will get that error.When I lose signal in the rain, I can't watch my locals without this happening over and over again." Why? Because your signals are marginal and during rain fade you have a number of signals that are too low causing repeated issues as the signals fluctuate during the storm. Lightning creates burst errors, wind and rain decrease and cause fluctuations to signal. These spikes in noise and lowering of signal strength cause drops in signal that cause the loss of signal error.

The OP's signal has been lowered due to added noise and components. He wasn't having an issue, and now he does.

Aren't all of these posts describing loss of signal that causes the problem?

Regarding this statement, "If it was not a software issue, pressing one button on my remote wouldn't bring everything back." Why wouldn't pressing one button bring it back? Could you explain how you came up with that?

I am only trying to educate and speak the truth. I apologize again for my attitude that came through earlier.
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M
magnum2066
Going to Menu-->System Setup-->Installation-->System Info--> And then details should give you previous satellite signals over the past hour/half hour. It may show a trend of signal loss or low signal and if so, it should be the main issue.
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cditty
cditty
highdefjeff said:
I've been disturbed about this post since your reply. I am sorry for the way it sounds. I failed to leave sarcasm out and I am sorry for that. My intent was to say that, "Not everything that Dish calls a software issue, is actually a software issue."

Digital receivers often "lock-up" or freeze picture when the signal is lost. It is a signal issue.

One of you said, "You need to tune to a strong OTA station before tuning to a satellite station to "make the problem disappear". Why? because one of your many tuners gets locked up from signal that is too low.

cditty, you say you have good signal on your later post, but your earlier post says "If you lose signal (OTA or Satellite), you will get that error.When I lose signal in the rain, I can't watch my locals without this happening over and over again." Why? Because your signals are marginal and during rain fade you have a number of signals that are too low causing repeated issues as the signals fluctuate during the storm. Lightning creates burst errors, wind and rain decrease and cause fluctuations to signal. These spikes in noise and lowering of signal strength cause drops in signal that cause the loss of signal error.

The OP's signal has been lowered due to added noise and components. He wasn't having an issue, and now he does.

Aren't all of these posts describing loss of signal that causes the problem?

Regarding this statement, "If it was not a software issue, pressing one button on my remote wouldn't bring everything back." Why wouldn't pressing one button bring it back? Could you explain how you came up with that?

I am only trying to educate and speak the truth. I apologize again for my attitude that came through earlier.
Click to expand...

It boils down to this. In a severe, balls to the wall thunderstorm, I lose signal (It is in the upper 70's on 110/119 & 60's on 129). But rain fade can not be escaped in SEVERE storms.

The bug is this. I never lose OTA signal. It is constant. If you lose a satellite signal (110, 119, or 129), the 722K software will read a signal loss error and give you the signal error screen. It does this even if you are watching the OTA you have signal on. Pressing guide will make it 'see' that you have OTA signal and put the picture back. As it continues to try to acquire sat signal in the background, it eventually times out and throws the error back up.

The software bug is that a loss of satellite signal should not make the 722K fail to show OTA.

It can be reproduced by disconnecting the satellite feed while watching OTA.

Is that clear now?

I would say my signal is far from moderate. I wasn't saying I lose signal all the time, but when I do, this bug rears its ugly head. I can flip over to my tv tuner and watch fine, while I wait for the 722K to get it back together.
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highdefjeff
highdefjeff
Thank you for the explanation.

I do hope that they will solve the problem with software or re-design.

Ultimately, it is the loss of signal that causes the problem.

As I have stated before 66 is the minimum, with a little headroom.
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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meStevo
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section

NFL 2026-2027 Season

Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
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Foxbat
Foxbat
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com www.colts.com
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rvvaquero
Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com www.colts.com
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Be nice to see a Cowboy headline like that.
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Mike0616
Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com www.colts.com
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Can we expect to see a new coach if we say "pretty please?"
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Foxbat
Jeeez, Week 6, no lead is safe…
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Peter Parker
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.
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naptime
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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jsmit86
jsmit86
naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
Click to expand...
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
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long_time_Dish
long_time_Dish
jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
Oh, you mean "soon"? :biggrin
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Almighty1
Almighty1
jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
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navychop
navychop
Almighty1 said:
it will likely fix the OTA Single Tuner
Click to expand...

:popcorn
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dishstaller
dishstaller
Almighty1 said:
it will likely fix the OTA Single Tuner
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🤣

Oh....you were serious
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iJustine
· posted in iJustine

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Buy her book!
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dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows

Stargate SG-1 Discussion

Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
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reubenray
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
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osu1991
osu1991
pluto.tv

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv pluto.tv
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long_time_Dish
long_time_Dish
reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Click to expand...
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
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reubenray
long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Click to expand...
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
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long_time_Dish
long_time_Dish
reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
Click to expand...
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.
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Ramy
Ramy
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M
Mike0616
osu1991 said:

View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR
Click to expand...


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
Jimbo
Mike0616 said:
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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