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dishn

Last reply Mar 26, 2010 · posted in DISH Network Support Forum

Bought a Receiver - Question on Balance

Hi - I bought a Vip 622 on eBay, the seller stated no balance, both remotes, etc.

I have a leased Vip 622 from Dish and a 322 from them. I bought the Vip 622 to replace the 322.

I got the receiver yesterday, called to activate, I had not connected the receiver at this time, just gave them the R00 number from the back, then he asked me for the SID or SO number. He's like go the System Info screen, I told him it is not connected yet, so he's like read it off the box, I read it off the box, then he tells me there is a balance of $60.xx

I'm like that is strange, I'm like the box could be different.

Then he's like just call once the receiver is up and running.

I connected the receiver, called Dish, went to Sys Info, the new rep just asked me for the R00 number, which I gave from the sys info screen, I told her I want to make sure there is no balance, and want to replace my 322.

She puts me on hold for like 3 minutes, comes back and says, yeah there is no balance, we can add that receiver for you.

She then activated it and I have picture.

My question is I want to make sure there is no balance and I don't get billed, the Dish rep who put me on hold , came back and said there is no balance, I can activate it for you. Just want to make sure, can receivers only be activated if there is no balance? I dont want her to activate it and I have the balance on my account or so.

Thanks!

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rcwilcox

Mar 25, 2010

balance

I gave a receiver to a friend and i was current and when my friend tried to authorize it, with me standing there, they told him there was a balance. I got on the phone and the balance was the next months balance which had not been paid yet because it was not due (autopay). I went round and round and the rep kept telling me why he could not authorize it. I asked to check to see if i was on autopay still and he siad i was but he could not do anything about it. I hung up we played CSR roulette and bingo no problem.

It was and had been disconnected from my account for a while too. Yuk.

dishn

Mar 25, 2010

No I think the S# was different, the first time around I gave the S# from the box, the second time around when I went to Sys Info, I just gave her the R00 she asked.

She activated it with no problem. She said there was no balance, so I am taking her word for it, plus based on the feedback here it seems they would not activate it unless the balance is cleared.

One weird thing I am noticing it the receiver is getting HD/Showtime/HBO channels. I don't have the HD addon, no Showtime/HBO.

I do get my Internationals on it as well. I did have HBO/Showtime but dropped it like two days ago.

Not sure how I'm getting the HD channels/Showtime/HBO on it, I checked my account I don't have that programming there. But I know it is a receiver on my account, because I am getting the two specific Intl channels.

Not complaining, just was weird that it is happening like that.

n0qcu

Mar 25, 2010

The previous owner must have had the "extra" programing you are getting. The smartcard will eventually lose the old authorization so enjoy it while you are getting it.

Dah-Henny

Mar 26, 2010

n0qcu said:
The previous owner must have had the "extra" programing you are getting. The smartcard will eventually lose the old authorization so enjoy it while you are getting it.

+1 :up
I bought a receiver a few years ago from a guy in a different locals market (DMA), got it home, activated it, and ended up getting America's Everything pac and his locals and my locals. That lasted for about 6 weeks until the receiver finally kicked out the former owner's programming.

dishcomm

Mar 26, 2010

dishn said:
Hi - I bought a Vip 622 on eBay, the seller stated no balance, both remotes, etc.

I have a leased Vip 622 from Dish and a 322 from them. I bought the Vip 622 to replace the 322.

I got the receiver yesterday, called to activate, I had not connected the receiver at this time, just gave them the R00 number from the back, then he asked me for the SID or SO number. He's like go the System Info screen, I told him it is not connected yet, so he's like read it off the box, I read it off the box, then he tells me there is a balance of $60.xx

I'm like that is strange, I'm like the box could be different.

Then he's like just call once the receiver is up and running.

I connected the receiver, called Dish, went to Sys Info, the new rep just asked me for the R00 number, which I gave from the sys info screen, I told her I want to make sure there is no balance, and want to replace my 322.

She puts me on hold for like 3 minutes, comes back and says, yeah there is no balance, we can add that receiver for you.

She then activated it and I have picture.

My question is I want to make sure there is no balance and I don't get billed, the Dish rep who put me on hold , came back and said there is no balance, I can activate it for you. Just want to make sure, can receivers only be activated if there is no balance? I dont want her to activate it and I have the balance on my account or so.

Thanks!

there is one constant in the world of Dish. If there is a balance on an account any receiver on an account or formerly on an account CANNOT be activated under a different name/ account until the origanal account is closed or paid in full.
Once had a custy who was in need of a service call. I took care of part. She then asked my aboiu this receiver she had puchased on ebay ( red flag for me). She asked me if I could connect it for her. I looked the system over and discovered it was already cable readied for another receiver so I said it would be no problem.
Before I did the hook up, I called Dish about redeployment. And of course the reciver had a balance on it. No go..Woman was pissed. I told her you have to go to ebay to see if you can get her money back and report the perosn that sold her the item

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TFLEV

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 6:50 AM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

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Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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meStevo

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Starting a thread klang !

After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.

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klang

Oct 21, 2025

Finished season 3 last night. Still one of my favorite shows.

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mheisen

Last reply Today at 3:43 AM · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1

Yesterday at 2:50 PM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen

Yesterday at 6:11 PM

Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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Almighty1

Yesterday at 6:33 PM

mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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slow_poke_pete

Today at 3:38 AM

Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

Might be worth just to ditch the hopper plus. No issues here on h713

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slow_poke_pete

Today at 3:43 AM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

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