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RandallA
RandallA
Supporting Founder
Last reply · posted in DISH Network Support Forum

HD for Life

Why can't this company do anything right? Why every customers gets treated differently?

I just got my bill yesterday and of course I was NOT grandfathered into the new HD for Life promotion. I have Dish Latino Max with the HD & Platinum package but I was not grandfathered.

I called yesterday to find out why I was not grandfathered and the CSR starts giving the $99 and 24 months commitment crap. I tell him that was for customers that didn't have HD & Platinum before June 3rd and the CSR starts yelling at me with the 24 months commitment crap and that I need to sign up for Auto-Pay and paperless billing. I said to him "Excuse me?" and the CSR puts me on hold so I can't answer him back. Very professional way to treat your customers Dish, run away from your problems.

I can't have paperless billing because I can't view my bill online, I can't pay online and I can't do crap online because nobody can figure out how to fix my account for online access. All I want from them is to treat all customers the same way and if they have problems doing it, just fix it.

I already emailed that CEO email account but I haven't heard from them yet. I doubt that they will resolve my issues and I'm seriously considering Directv at the moment. I don't want to pay the extra $200 to get similar equipment that I have right now with Dish but this is getting ridiculous.

If anybody has any ideas, please share.

End of rant and sorry if I made you waste your time reading my post.
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RandallA
RandallA
Yeah, no kidding. They should've tried to fix it, don't you think?
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Scherrman
Scherrman
I would love it if they did. They have admitted that there are flaws with it and they are trying. You should be a retailer and try to deal with it. It makes things very confusing and is a pain when trying to upgrade someone.
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RandallA
RandallA
Scherrman said:
I would love it if they did. They have admitted that there are flaws with it and they are trying. You should be a retailer and try to deal with it. It makes things very confusing and is a pain when trying to upgrade someone.
Click to expand...

I can just imagine the nightmare. That's my main beef with this company, they really have problems with their billing and equipment system and they should fix it "SOON" (like they say). Probably not an easy fix but they should try harder, IMO.
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Scherrman
Scherrman
They make mistakes like every company. Some of them are pretty big. I get upset with them a lot but overall I think they are a great company and I enjoy being a Dish retailer. I think their equipment is great and they do a great job in trying to advance their technology.
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RandallA
RandallA
And the cancellation saga continues.

I'm still waiting for my credit refund. Last week I contacted them asking for the credit refund, the CSR said it was "pending' in the Credit Refund department. I contacted them today to check on the status, "I'll process your credit refund today". Say what?

He said, there was no record of a credit refund so he'll start the process today. Their billing system is totally screwed. I really think they need to fix their whole billing system.
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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long_time_Dish
long_time_Dish
Take The Money and Run - Steve Miller Band
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EatMyVolts
EatMyVolts
Run Joe -- Louis Jordan and his Tympany Five
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long_time_Dish
long_time_Dish
The Long Run - The Eagles
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ClarkGable
ClarkGable
Long Train Runnin' - The Doobie Brothers
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dishstaller
dishstaller
Midnight Train to Georgia - Gladys Knight & The Pips
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Ham Radio 2.0
· posted in Ham Radio 2.0

I Took Ham Radio, Meshtastic and Meshcore to Las Vegas

Time for another AWESOME video from Ham Radio 2.0!


View: https://www.youtube.com/watch?v=BJuVBittpm0


Direct YouTube Link - I Took Ham Radio, Meshtastic and Meshcore to Las Vegas
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
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TFLEV
· posted in TFLEV

This New Zeekr 7GT Is Bargain-Priced Taycan Alternative You've Never Heard Of!

Time for another AWESOME video from TFL Electric Vehicles!


View: https://www.youtube.com/watch?v=rVPpv2ZvbFU


Direct YouTube Link - This New Zeekr 7GT Is Bargain-Priced Taycan Alternative You've Never Heard Of!
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meStevo
meStevo
Lifetime Supporter
Last reply · posted in TV Shows

The Diplomat (Netflix)

Starting a thread klang !

After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.

Keri Russell Wow GIF by NETFLIX
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K
klang
Finished season 3 last night. Still one of my favorite shows.

Anyone else wonder if there might be something else going on with Callum? Seems to me he has too much access to Russian intelligence.
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meStevo
meStevo
One episode into season 4 that dropped today...

Jon Stewart Popcorn GIF
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meStevo
meStevo
Renewed for season 5.
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K
klang
Finished 4 last night. Great stuff.

They do like to end each season with a Bang!
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KAB
KAB
klang said:
Finished 4 last night. Great stuff.

They do like to end each season with a Bang!
Click to expand...
Great ending, but it ran in circles most of the season.
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M
mheisen
Last reply · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
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Almighty1
Almighty1
mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
Click to expand...
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?
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M
mheisen
Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?
Click to expand...
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.
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Almighty1
Almighty1
mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.
Click to expand...
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.
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S
slow_poke_pete
Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.
Click to expand...
Might be worth just to ditch the hopper plus. No issues here on h713
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S
slow_poke_pete
mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
Click to expand...
Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Meta Muse Privacy Flaw Exposed Sensitive Shared Links #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/nKMpQ3UNenY


Direct YouTube Link - Meta Muse Privacy Flaw Exposed Sensitive Shared Links #shorts
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

AI Is Turning Wannabe Hackers Into Cybercriminals #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/I_zmwUPcv50


Direct YouTube Link - AI Is Turning Wannabe Hackers Into Cybercriminals #shorts
TWIT's Website
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

AI in the NYTimes Cooking App

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=mGXuqH0DqDs


Direct YouTube Link - AI in the NYTimes Cooking App
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Responses to PHP Flash Alert

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=psVDWmJn7e8


Direct YouTube Link - Responses to PHP Flash Alert
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Apple's Jump Into the Touchscreen Laptop Market

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=rLJZNojY-Os


Direct YouTube Link - Apple's Jump Into the Touchscreen Laptop Market
TWIT's Website
TWIT Live Feed
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