Thanks for all the replies guys...I had a horrific affair with Direct Tv yesterday trying to get in touch with the right department for the multiple problems we had.
To start, I was under the impression that 1 Dvr controlled 4 tv's, the rep I spoke to spoke very broken English, and did not explain things properly. Fortunately I looked over the site after the initial setup call, and realized that you needed 4x Hd receivers to have functional DVR playback on the 4 tv's.
I called back and told them I needed to change my order, because we had 4 tv's and that 1 receiver would not be enough all of us in the house. The rep I spoke with at this time (again very bad broken English), told me that if he changed my order now, that they would most likely have to cancel my install appointment and reschedule, and that I would be better served to just notify the Installer when he came of the changes, and he could do it then. It seemed rather odd to me, but I went along.
The installer came 2 days later, and I explained things to him, he called Direct Tv again, and they finally got everything sorted out. Or so I thought. The only deal I could get was 1 Hd Dvr + 1 Hd Receiver +2 SD receivers at no cost. If I wanted to have full playback in all rooms I would have had to cough up an additional $200 right there for 2 Hd receivers instead of the 2 Sd, and worse $300 if I wanted 2 Dvr's w/ 2 Hd Receivers.
I just got the standard, I figure I can always add them later on, just didn't want to have to pay for anything extra right now, we have a lot of things going on that need the money more
So all was installed and setup, then after he left, I noticed that half of the programming I ordered wasn't there. I called Direct Tv again, and come to find out they put the wrong promotional package on our new account. I then was transferred 5 times, yes 5. I had to reexplain the entire thing each and every time, only to have each and every rep I was transferred to tell me First that they could help, then after I explained it to them, that there was nothing they could do, and they would have to pass it on to someone else...Very frustrating to say the least.
Finally one helpful rep, escalated it to the next tier, noted everything, and said they would be in touch with me sometime tomorrow (today), so I let it go for now. Well, it's going on 6pm the next day, and still no programming, and still no phone call.
How am I supposed to want to stay with this company when the first 24 hours have already been horrific? And the equipment is miles behind, costs more too, I got both my hd dual tuner dvr's from dish for free.
I'll give it one more day, but it doesn't look good at all.