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ohioankev
Last reply · posted in DISH Network Support Forum
Okay I know there is an Epix 3 thread recently started but that is about FSN airing on the channel my question deals with Dish Online so I thought it might be prudent to get a response to my question if I posted a new thread.

Anyways for some reason DishOnline.com is telling me that I need to update my subscription to get the Video on Demand content for Epix 3. I receive the linear channel in the 280-300 range in SD. I subscribe to Top 250 with HBO/Cinemax, Showtime & Starz, with HD Gold & Plat. so is there a reason why I'm not able to receive the video on demand stuff on Dish Online ?

Edit: I finally got the on demand content unlocked after going through three dish network representatives two who clearly have no clue about DishOnline.com. I'm going to post the chat log for your entertainment because I clearly stated my problem and some of the responses I had gotten were pretty out there. Getting this done was like trying to get information from a CIA operative. Anyways if you're bored and want to read the chat log click on "spoiler"

Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.

(03) HY Smidth M.BCM: How may I help you?

Kevin: I was wondering why I receive Epix 3 on channel 292 but when I go to DishOnline.com it says I have to upgrade to receive the Video On Demand content

(03) HY Smidth M.BCM: I am sorry for that.

Kevin: I subscribe to the top 250, with all four premiums and hd gold & plat
(03) HY Smidth M.BCM: All right.
(03) HY Smidth M.BCM: Video on Demand is something like PPV movie channels.
(03) HY Smidth M.BCM: However you are subscribed to the EPIX 3 channel.
(03) HY Smidth M.BCM: You must get this channel.

Kevin: I get the channel on my dish network service and every other channel I subscribe to is unlocked at DishOnline.com except for Epix3 it says I need to upgrade my subscription to view the content

(03) HY Smidth M.BCM: .
(03) HY Smidth M.BCM: Are you not getting any other channels on your TV?

Kevin: I'm getting every channel on my TV service just fine i'm wondering why I'm not able to get access to the content at http://www.dishonline.com when I clearly have the channel. All the content for the other channels I subscribe to is unlocked except for the Epix 3 on Demand content which is part of Dish Networks TV Everywhere campaign

(03) HY Smidth M.BCM: .
(03) HY Smidth M.BCM: I am sorry for that.
(03) HY Smidth M.BCM: I see that, you are facing some Technical problems and I need to Transfer your chat to our Technical Department where they will try there best to resolve this issue, please be online.
(03) HY Smidth M.BCM has left the session.
Please wait while we find an agent from the (04) Technical Support department to assist you.

Welcome to DISH Network Chat.
(03) MKtech Riza K.56W: How may I help you?

Kevin: one second

(03) MKtech Riza K.56W: Sure.

Kevin: I was wondering why I receive Epix 3 on channel 292 but when I go to DishOnline.com it says I have to upgrade to receive the Video On Demand content
Kevin: I subscribe to the top 250, with all four premiums and hd gold & plat

Kevin: Every channel I subscribe to is unlocked at DishOnline.com except for Epix3 it says I need to upgrade my subscription to view the content

Kevin: I'm getting every channel on my TV service just fine i'm wondering why I'm not able to get access to the content at http://www.dishonline.com when I clearly have the channel. All the content for the other channels I subscribe to is unlocked except for the Epix 3 on Demand content which is part of Dish Networks TV Everywhere campaign

(03) MKtech Riza K.56W: I sincerely apologize for the inconvenience this has caused you.
(03) MKtech Riza K.56W: To ensure I have the correct account pulled up, will you please verify the 4 digit PIN on the account?

Kevin:

(03) MKtech Riza K.56W: Thank you.
(03) MKtech Riza K.56W: Please go to channel 292 again.
Kevin: yeah I receive the channel just fine

Kevin: I'm just wondering why when I go to http://www.dishonline.com it says I need to update my subscription to receive the video on demand stuff for Epix 3

(03) MKtech Riza K.56W: Is it the show that you are watching awhile ago?
(03) MKtech Riza K.56W: No need for you to do that.
(03) MKtech Riza K.56W: Actually, I just received a session from a different customer with the same issue.

Kevin: ok where you able to help the customer ?

(03) MKtech Riza K.56W: Yes.

Kevin: cool

(03) MKtech Riza K.56W: The customer said she is a watching a movie then a music program replace it.

Kevin: thats not my problem

(03) MKtech Riza K.56W: While I am checking what I can do to solve the issue, the customer said she just got the movie again.
(03) MKtech Riza K.56W: That is one of the possible effect if the provider of the channel changes the shows at the last minute for the list.

Kevin: I'm not actually having problems with the regular dish network tv service, I'm just not able to access the content at DishOnline.com that dishnetwork offers to customers who get the channel

Kevin: I know it's beta but i'm talking about the internet streaming stuff that dish has just started offering

(03) MKtech Riza K.56W: I will transfer you to the right department for further assistance.
(03) MKtech Riza K.56W has left the session.
Please wait while we find an agent from the (17) Tier 2 Tech Support department to assist you.


All agents are currently busy. Please stand by.
Thank you for contacting Tier 2 Tech Support. I will be happy to assist you today. Please give me a moment to review the information you have already provided.

(04) Tu T2P Brad T.V6H: Hello and thank you for your patience. Please hold 1-2 minutes while I review the previous chat in order to assist you today.
(04) Tu T2P Brad T.V6H: I show your needing help with dishonline?

Kevin: yeah pretty much

(04) Tu T2P Brad T.V6H: I'd be glad to help you today Kevin.

Kevin: I have epix 3 on my regular dish network service on channel 292 but on dishonline it says i need to upgrade my account to view the epix 3 ondemand content

(04) Tu T2P Brad T.V6H: Okay
(04) Tu T2P Brad T.V6H: I'd be glad to assist you.

Kevin: I don't know how more straight forward I can be about my problem/issue

(04) Tu T2P Brad T.V6H: I understand the issue Kevin.
(04) Tu T2P Brad T.V6H: Please give me one minute to research this for you.
(04) Tu T2P Brad T.V6H: On dish online is it saying epix 3 or just "epix?

Kevin: The content for Epix is unlocked and below all the content that is unlocked for me it says Upgrade Your Dish Network Sevice to View The 3 Epix

(04) Tu T2P Brad T.V6H: All right.
(04) Tu T2P Brad T.V6H: One more minute please.
(04) Tu T2P Brad T.V6H: Thanks for waiting Kevin.
(04) Tu T2P Brad T.V6H: Are you logged into dish online right now?

Kevin: yes

(04) Tu T2P Brad T.V6H: Please log out of that site (but not this site)

Kevin: ok
Kevin: I'm logged out

(04) Tu T2P Brad T.V6H: Thanks.
(04) Tu T2P Brad T.V6H: One minute please.
(04) Tu T2P Brad T.V6H: On your TV1 dish remote, hit menu, system setup, diagnostics.

Kevin: ok I will have to leave the room where the PC is

(04) Tu T2P Brad T.V6H: No problem.

Kevin: any other steps that I will have to perform

(04) Tu T2P Brad T.V6H: Once you get there, go to analysis.
(04) Tu T2P Brad T.V6H: Choose "send status".

Kevin: finished
Kevin: do you need the code that it gave me after I sent the status

(04) Tu T2P Brad T.V6H: Thanks
(04) Tu T2P Brad T.V6H: No that is fine, one more moment please.
(04) Tu T2P Brad T.V6H: Go ahead and log back in now.

Kevin: It's now unlocked

(04) Tu T2P Brad T.V6H: Okay

Kevin: Thank you for your help
Kevin: thats all the assistance I need for tonight

(04) Tu T2P Brad T.V6H: Thank you for chatting with Dish Network and have a pleasant evening!
3 Replies · 2180 views
S
Kevin,

Thanks for the laugh, man! Businesses in general simply do not place an emphasis on customer service anymore. They're willing to farm out their first tier CS to the lowest bidder, regardless of the ability of the representatives to speak and write the English language, not to mention their level of understanding of the product for which they are providing the service. It's all rather funny . . . that is, until you are the one needing customer service!
Z
Very funny. I once argued with a Cable Tech support over a problem. She wanted me to put the TV on channel 3 when the HD Box was connected via HDMI. Not joking!
Tampa8
Lmao...... You know why it's so funny.....Because that is exactly what we all go through with CS...... So we can all relate to it.
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in Movie Talk
Might be worth a watch when it comes out. Looks like typical big corp against the little guy movie BUT....there is a reason this plot type is so oft repeated, it draws audiences.


View: https://www.youtube.com/watch?v=_-f9OGsKHd4
1 Replies · 0 views
dishstaller
BTW, I noticed right after I posted this that someone else had already mentioned it....sorry for the duplicate thread. Still looking forward to seeing the movie.
meStevo
Lifetime Supporter
Last reply · posted in Movie Talk
If you're going try to read / listen to the book (can't recommend the audio book enough) before this comes out, I'd avoid trailers.

Trailer below, spoiling it to make sure you read the above bold message first. The book / audio book are fantastic. Go into this blind if you can IMO!




Kind of disappointed at how much they show. A lot still to see, but man, some good reveals in the book that are just served up here.
21 Replies · 704 views
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meStevo
I've seen it twice. Can't recommend the audio book enough, Ray Porter's performance is amazing and there's so much more in the book than the movie.
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Foxbat
"Project Hail Mary" should be on Prime Video starting Friday, July 3.
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K
Forgot to comment. I did watch when it first came out on MGM. I enjoyed it a lot. I think reading the book made it easier to watch. Several friends commented it was a little hard to follow.
TRG
TRG
"astrophage". I read the book but didn't see the film yet.
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Howard Simmons
"Project Hail Mary" should be on Prime Video starting Friday, July 3.
That's what I will be watching this weekend.🤗
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K
Kindle book on sale for $2.99 today at Amazon.
dishstaller
.........there's so much more in the book than the movie.
I agree. That can go for pretty much any book vs movie. Back when I was single I would read any Stephen King or John Grisham book I could get my hands on. When you read a book you make up the scenes and characters in your mind.....the movie version always disappoints.
T
Last reply · posted in DISH Network Support Forum
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
2 Replies · 30 views
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Juan
Not alot of dish customers any more
Foxbat
I'm not a big fan of the new layout, especially on my Apple TV. It used to look like the old Guide layout on the Hopper 3, but they changed parts of that, too.
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meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
110 Replies · 1608 views
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Y
Selfish Drake Maye holds back on giving the ball to Bills unlike Jags game, gets the win on the road.
Y
Selfish Drake Maye holds back on giving the ball to Bills unlike Jags game, gets the win on the road.
A big win for the Patriots, and they are now 3-2.

Browns lose a close one with... The Jets. That is a classic Browns loss (granted, any loss is a classic one it seems). 49'ers, Vikings, and Chiefs remain undefeated. The AFC north have a three way tie at 3-2 for second place. :eek:
osu1991
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M
Hopefully nowhere near a microphone.
Y
Hopefully nowhere near a microphone.
After having experienced Gus Ferguson trying to call soccer games, I'm uncertain why NFL football analysts get hate. Even the "worst" of them are pretty good.
meStevo
Jalen Hurts out indefinitely as they treat and monitor a superficial blood clot in his leg.


View: https://x.com/RapSheet/status/2111074303185989663?s=20
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dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in TV Shows
I had quit watching this show years ago because I ended up more annoyed than entertained. Well......I'm STILL more annoyed than entertained. I DO find it interesting to see how things work behind the scenes at many businesses. What annoys me is how utterly out of touch CEOs are with the companies they run. At the end of almost every episode the head of the company is amazed at how hard the employees have to work and many times have to work around impossible guidelines set forth from headquarters.

I found this one interesting because the new CEO had big plans for this company, Muscle Maker Grill, and it looked like the stores were all pretty busy. Recent history hasn't been good to this company however. I bet the covid lockdowns were the real killer.


View: https://www.youtube.com/watch?v=yIhZm0qkz0o
0 Replies · 2 views
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68500 Replies · 2670788 views
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ClarkGable
White Wedding - Billy Idol
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M
White Christmas - Elvis Presley
dishstaller
Dirty White Boy - Foreigner
Bobby
Tickle Me (Dirty, Dirty Feeling) - Elvis Presley
dishstaller
Dirty Diana - Michael Jackson
osu1991
Pub Member / Supporter
Last reply · posted in TV Shows
1 Replies · 49 views
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Howard Simmons

Another Tulsa King spin off.🙄
Anony55
Last reply · posted in DISH Network Support Forum
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.

They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.

Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.

On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.

It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.

I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
165 Replies · 7366 views
Nebugeater
Got a 211k that works fine, and I no longer need it if someone wants to throw me a few bucks and pay shipping. Not tied to my account as of last week. Used with a tailgater and got a wally
Former member 208119
Class action.
a hopper 3 with 6 firesticks and or if you wanna spend even more money apple tv's
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T
Got a 211k that works fine, and I no longer need it if someone wants to throw me a few bucks and pay shipping. Not tied to my account as of last week. Used with a tailgater and got a wally
Is the 211k still available? If so, I'm interested.
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Nebugeater
Is the 211k still available? If so, I'm interested.


Actually, it is. A couple of people PMed me when I posted this, and when I asked for an address, they never responded. Then I just sort of let it go. Send me a PM to continue the discussion
Anony55
Well, after nine months of being on pause, I finally figured out that I was wasting $5 a month. So I cancelled. For the first time since 2010, I no longer have a Dish account.

I do have to say that I did appreciate the account pause option. That just gives a person some time to see what the fallout of cancelling will be... without having to go all the way over the cliff first.

Since I never once had an "oh shoot, I need Dish Network for..." moment, the decision was a lot easier.

Funny enough, when I called to cancel (for real, not playing the pricing game), all of a sudden, they were offering me deals that I was told before that I couldn't get without changing out my VIP211k. Now, I could have had those specials with them just sending me a new card for the receiver. LOL!

Of course, my mind was already made up because of having not missed the service while on pause. That, and the fact that I bet the 211k still kills recordings.

All in all, I'm glad that I had Dish for all those years. I just outgrew the need, and they pressed the issue by deleting recordings. I would have eventually went this route without the deleted recordings issue. But, for sure, that did hasten the outcome.

I'll still pop in at this site from time to time. Believe it or not, I still have a C/Ku BUD that I intend on playing with again if life ever slows down.
dishstaller
Actually, it is. A couple of people PMed me when I posted this, and when I asked for an address, they never responded. Then I just sort of let it go. Send me a PM to continue the discussion
Unless things have changed at Dish, which is entirely possible, they won't activate the 211, even as a replacement. I gave one to a customer a while back....which when I turned it off I made sure to tell the CSR I wanted it freed up so another customer could use it, I was assured it was.....and when they called to swap out there's they were told it couldn't be done. Now like I said, things MIGHT HAVE CHANGED.
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Former member 209992
Last reply · posted in SatelliteGuys Support Center
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
529 Replies · 18016 views
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Scott Greczkowski
Remember folks... just like DNS... its always Foxbat. :D
Foxbat
Remember folks... just like DNS... its always Foxbat. :D
WTF… …What the Foxbat!😱
S
zipping right along here
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S
WTF… …What the Foxbat!😱
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you :biggrin
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Foxbat
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you :biggrin
I know. Here's what Scott has in store for me if I get out of line:
IMG_1990.webp
IMG_1989.webp
S
I know. Here's what Scott has in store for me if I get out of line:
OMG to freaking funny :biggrin
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comfortably_numb
I know. Here's what Scott has in store for me if I get out of line:

Not likely since that place closed down.
TheRatPatrol
Last reply · posted in TV Shows
Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
2131 Replies · 214671 views
Jimbo

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
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Howard Simmons
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Tony as the director.🙄
Jimbo
Tony as the director.🙄
Would you rather have LaRoche ???
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dfergie
I liked this episode and a toned down Tony...
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Howard Simmons
Would you rather have LaRoche ???
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.