Unbelievable.
#1) You called and told them to cancel Monday. They call you back on TUESDAY. Wouldn't you think they would have called you BEFORE you wanted your service cancelled to try and get you to stay. Doesn't do much good after the fact now does it.
#2) Dish may be 'looking at HD' but when you have their CEO saying they are adding nothing for a good long while it doesn't take a rocket scientist to figure out there's a huge difference between 'looking' and 'doing'.
#3) I bet they *do* plan on leasing the 921 to begin with. They have a lot of them that are effectively discontinued and outdated based on the 942. With that said, why in the world would you want to *buy* one? That makes no sense for them to even ask that question.
#4) Quote - "i told him that it made no sense to buy the 921 or 942 since it would not work with mpeg 4. he didn't know what i was talking about."
Par for the course with this company and their call center employees. The right hand has no idea what their left hand is doing. Crap training, no information about technology given to these people, different answers when you talk to different people at the same phone number. They do not have it together.
#5) Oh boy, free HD movie channels for a whole month! Wow!
#6) They can't waive the $25 reconnect fee? LOL! Are they threatening you? Why in the world would this matter to someone who is interested in HD content? Again, amazing they would even tell you this.
I'm on the bubble myself. Been paying them $100+ for nearly three years now but getting the runaround about swapping out my 301's for 811's. If I don't get help soon from them, I'll spend the $2K for an all D* HD setup. I hate to move to an entirely new setup and relearn new hardware and channels but I don't have time for crappy customer service when the HD content is not even as good as their competitors.