For those who commented on why Voom failed, did you ever have Voom?
I did, great quality, crappy service and an the most confused staff I have ever talked to.
HD is ready to take off, Voom offered a competetive price *IF* you got VaVaVoom and only owned one TV.
Top five things to kill Voom:
1. Insanely high install and equipment cost. Sure I can afford a $4,000 HD TV, but I don't want to spend another 1K to watch it.
2. Insanely high second box cost, $25.00 w/ tax to put a second Voom box in the house, and who owns two HD TV's? I wanted a standard box for our bedroom but not at $25.00 a unit.
3. Terrible customer service...you come on Sat Guys, read what is really going on with rain fade and people getting new dishes, but yet Voom acts like it never happens and openly lies to their customers.
4. Billing....their billing system was a total nightmare, it was hardly ever right...
5. Installers...read my posts under my name about the installer who poured water over my dish to show me I had no rain fade...
PQ was great and I never had any box problems like others did. Lack of a PVR was an issue but that was no where near the start.
Sure eventually they attempted to fix the pricing, too little too late. The writing was already on the wall. It took me 5 months to get my service working the way I wanted it to work, had it for 1 more month before they shut me off because I was disputing the bill. They told me they would credit me for rain fade, then after they fixed it, told me they would not. I had my CC company reject all charges and they claim I owe them $475.
They STILL send me a bill telling me I owe them money and telling me they will disconnect me even though they picked up their equipment 3 months ago.
It was a good idea, one that would have worked also, but they just screwed themselves over and over and over.