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Last reply · posted in DIRECTV General Forum
Okay, I sure hope some you smart people here can give me hand.
I've had the Whole Home DVR for a while now. However, I was using AT&T in the beginning, and after much frustration with them, I decided to switch back, after many years, to Road Runner.
In doing so, the modem & router were moved to the living room from the master bedroom where it had been.
Because of this, I moved the Whole Home DVR components out there as well. Here in lies the problem. While I THOUGHT I had moved it, connection for connection, carefully, I've got no response from it.
Can anyone explain to me, like I'm 5 years old :), just how I should have this set up? I figure the best way, is just to start from scratch and go from there.I called DirecTV, but even with the monthly coverage I have, they want the 49.99 to come redo it. It really seems I can do this myself......with a little help.;)
This worked perfectly for months, I KNOW it can work again! lol
Can anybody help?

Here's what I have for the set up:

SWM Slimline dish
(1) HR24-200 DVR in the living room (where all the pieces to set up are now)
(2) HR23-600 ( 1 in each of the 2 bedrooms)
(1) DECA broadband adapter
(1) DECA box (the white one)
(1) Power Inserter

I have this, for the Road Runner Turbo connection:

(1) Cisco 2100 Cable Modem
(1) Netgear wireless router

Also, FYI, there is a single co-ax cable into the apartment from the dish to the splitter, with 3 separate cables then connecting to the 3 receivers.
Much thanks in advance!!!
12 Replies · 10956 views
S
Thanks for the response. I'm still not sure I've got it right.
Here's the setup I have right now. Sorry is it's a little crude.
I need to know where the ethernet cables go from the DECA broadband adapter, and/or the "connected home adapter" (the white box)
Also, all the lights on the broadband adapter are on, but, the "connected home adapter has none of the 3 lights on.

IMG.jpg
J
Thanks for the response. I'm still not sure I've got it right.
Here's the setup I have right now. Sorry is it's a little crude.
I need to know where the ethernet cables go from the DECA broadband adapter, and/or the "connected home adapter" (the white box)
Also, all the lights on the broadband adapter are on, but, the "connected home adapter has none of the 3 lights on.
View attachment 66906

As Bob said, the first thing you need to do is get the power injector on the right port. Power is only supposed to go to red ports (the red line shows the "DC Pass" path). Technically you shouldn't have video at all on any box the way it's hooked up. The HR23 hooked to port 1 must be carrying the whole system.

The 'Connected Home Adapters' belong connected to each of your HR23's. The little tail connects to SAT 1 IN on the HR23, and the ethernet port on the CHA connects to the ethernet port on the HR23. The HR24 does have this adapter built in, so all it should have connected to it is coax (nothing connected to its ethernet port either).

The 'DECA Broadband Adapter' appears to be connected correctly. Its ethernet port connects to a port on your router.
S
As Bob said, the first thing you need to do is get the power injector on the right port. Power is only supposed to go to red ports (the red line shows the "DC Pass" path). Technically you shouldn't have video at all on any box the way it's hooked up. The HR23 hooked to port 1 must be carrying the whole system.

The 'Connected Home Adapters' belong connected to each of your HR23's. The little tail connects to SAT 1 IN on the HR23, and the ethernet port on the CHA connects to the ethernet port on the HR23. The HR24 does have this adapter built in, so all it should have connected to it is coax (nothing connected to its ethernet port either).

The 'DECA Broadband Adapter' appears to be connected correctly. Its ethernet port connects to a port on your router.

Okay, sorry if this sounds dumb, but, I only have 1 of the CHAs. Do I need another to connect with the 2nd HR23?
And as far as the red port, that's how the tech had it connected, I hadn't changed that. However, now that I'm thinking about it, I guess it made sense before, because the HR23 in the bedroom is what this whole system WAS connected to. I didn't think to change that when I brought it all out to the living room with the HR24. So that, I'll definitely change.
I really appreciate the east to understand explanation, too!
Hopefully, as soon as I get home today, I can get this resolved!
Thanks again, everybody. If I still have issues, I'll be back looking for more help! :)
S
ABSOLUTE SUCCESS!!
Thanks to everybody!
I just needed to move the CHA from the dvr to the other receiver, and switch the 2 coax cables on the splitter, did a hard reset on all 3 receivers, and VIOLA!!
Thanks again for all the help, I really, really appreciate it!
Awesome!!
J
No problem! Glad you got it going! As far as the other HR23 needing a CHA, it needs one in order to participate in the Whole Home DVR pool. Right now, the one without it has its own recording list, and the HR24 and the HR23 with the CHA share a second list. If you add a CHA to the other HR23, then the contents of all three DVRs will show up in a single list and will be watchable from any HD box. You don't even have to order it from Directv, you can get them on fleabay for about $20. You'll install it just like the other one, tail to SAT1 IN, and ethernet port to the port on the HR23..

To be honest, I don't understand why the installer skipped putting one on there because it was required when you ordered the WHDVR. But if it's been a while since install it's probably not worth wrangling with Directv over it.
S
No problem! Glad you got it going! As far as the other HR23 needing a CHA, it needs one in order to participate in the Whole Home DVR pool. Right now, the one without it has its own recording list, and the HR24 and the HR23 with the CHA share a second list. If you add a CHA to the other HR23, then the contents of all three DVRs will show up in a single list and will be watchable from any HD box. You don't even have to order it from Directv, you can get them on fleabay for about $20. You'll install it just like the other one, tail to SAT1 IN, and ethernet port to the port on the HR23..

To be honest, I don't understand why the installer skipped putting one on there because it was required when you ordered the WHDVR. But if it's been a while since install it's probably not worth wrangling with Directv over it.

This, was just a situation of me not checking thoroughly enough. The 1 HR23 is in my son's room, where I rarely venture :) ,did, in fact, have the CHA already connected.
So now everything is shared and working correctly. A big ol' thanks again!
The only minor issue I see right now, is that the 2 HR23's have the tv apps up and running, while the HR24 keeps saying it's still initializing. I suppose though, that will come around shortly. I'm not too concerned about it.
Everything else is good, so, so am I! :D
B
SKYYdiver,
Glad to hear it all worked for you. Just to clarify a point so that you understand what is going on, with SWM technology (which is what you have in your setup) all the "internet" communication is carried over the coax cables. So, you only need one Cinema Connection box that inserts the external internet on to the DirecTV coax line. The reason you need to put those white DECA boxes on the lines for all but the H24/HR24 boxes is that those white boxes take the internet signal off the coax and put it in the back of the receivers. The H24/HR24s have an internal DECA so they do not need the white box to make it work. The reason you needed to "reboot" is that you are reestablishing the internet connections between the SWM switch (or SWM LNB) and the individual receivers. (Just like you have to do a similar procedure with your home internet router connections.) Also, you need to be sure to never remove those "extra" silver terminators on the splitter. They are crucial to making the communications on the coax work.

Now you know way more than you wanted to know about your DirecTV network and saved $49 in the process. That is a great day!
Bob
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 5 views
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68776 Replies · 2687717 views
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M
Night Fever - Bee Gees
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long_time_Dish
Night By Night - Steely Dan
RaiderPower
Day By Day - Godspell
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long_time_Dish
Derk Day - Steve Walsh
H
Waiting On A Sunny DAY-Bruce Springsteen
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
461 Replies · 16148 views
Bruce
tanman
For your viewing pleasure...
comfortably_numb
For your viewing pleasure...

That's ok, I'm sure Verizon will be happy to take them.
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dishstaller
That's ok, I'm sure Verizon will be happy to take them.
That's ALL Verizon needs.....more congested towers :mad:
comfortably_numb
That's ALL Verizon needs.....more congested towers :mad:

They don't care... they're milkin' the cow. Buddying up with Elon to provide him an MVNO network will make their investors and shareholders salivate. All of their recent marketing efforts have failed, so this move makes a lot of sense.
fmj77
Mr. Morris is no journalist. That article reads like a political hit job.
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NYDutch
That's ok, I'm sure Verizon will be happy to take them.
Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.
b4pjoe
Pub Member / Supporter Cutting Edge
Last reply · posted in Computers and Gadgets
18 Replies · 405 views
harshness
Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
dishstaller
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
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navychop
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
osu1991
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.
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Juan
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
HipKat
Shouldn't this thread be in the IPTV forum?
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dishstaller
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
Had a customer come in a couple weeks ago to pay her internet bill. She let me know in no uncertain terms that she did NOT appreciate me running the same ads over and over. I looked at her and waited for her to laugh and say she was just joking.......still waiting for that laugh.
osu1991
Shouldn't this thread be in the IPTV forum?
There is one there too. I would think either is justifiable as they make both the device and provide a streaming program service.

Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
185 Replies · 3493 views
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R
A lot of upsets yesterday, but my LSU Tigers won.
Y
Parity is growing in College Football. Making it even harder to tell who is better than each other.
rvvaquero
Parity is growing in College Football. Making it even harder to tell who is better than each other.
I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.
T
A lot of upsets yesterday, but my LSU Tigers won.
Coach says afternoon game result of SEC "conspiracy". The rivalry game vs. Ala. will kick off in the afternoon at Baton Rouge rather than at night, which head coach Lane Kiffin says is intentional in order to neutralize fan craziness and noise, which is believed to help lead to wins for squads playing at home. "Obviously the SEC wanted to change this year from how it had been to give LSU less advantage, (considering) how well LSU plays at night and how intimidating it is to play here. So I guess when I look at it that way, I'm not surprised."

But he's come up with an ingenious solution. "Go to bed earlier Fri. night, then start your day earlier. Have breakfast earlier. Start drinking earlier. Whatever your routine is, just move it up."

Meantime ads have been running for a "Protect College Sports Act" moving through Congress.
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

23 Replies · 975 views
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Tom Speer
Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.
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Foxbat
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
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S
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
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ncted
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
"Business Intelligence" is more of an oxymoron than Military Intelligence.
TRG
TRG
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
I have gigabit fiber in an underground box on my property. But it's not lit up yet so I'm stuck with copper too. For now anyway.
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G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
1 Replies · 104 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
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