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piranesi

Last reply Jul 13, 2012 · posted in DISH Network Support Forum

questions on sudden 722k failure

Suddenly this morning my 722K won't get past the "starting up" screen. It freezes there for awhile, the fan runs and runs, and then it shuts down and starts over and does the same thing again...forever. I called my local installer who told me they couldn't get someone out for another ten days, so they just told me to call Dish and have a new one sent out. It will be here in two days. In the meantime, since I have a few days to try and figure this out:

My questions.

1) A tech. was just out here four days ago and had to move the dish on our roof because of a tree LOS issue (I'm suddenly glad I didn't cancel the protection plan). Is there anything he could have done that would cause a receiver to have this problem a few days later?

2) Are there any possible troubleshooting measures for a receiver that won't even get to a menu screen that don't involve opening up the box (since I have to send it back).

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boba

Jul 11, 2012

Look for REMANUFACTURED on the plate on the back of the receiver. Seeing you are only leasing the box you don't have much to say about what is provided to you.

Drizzt

Jul 12, 2012

Another detail: during this it does register first the green light for TV 1 and then switches to the yellow light under "mode" indicating one television (I think). I never paid attention before to see in what order those lights flash normally.

That's normal for when it starts up.

It was a very reliable box until this morning. It's the first DISH box I've ever had that didn't suffer periodic lockups. now I'll probably be getting someone else's refurbished trouble to deal with!

You said that you had other units fail also, is there good airflow to the unit? Lots of dust getting sucked into it? What about the eletrical outlet, has it been tested to make sure it has the correct polarization? I've found that when units repeatedly fail, there is often times electrical issues or heat related issues.

piranesi

Jul 12, 2012

Drizzt said:
That's normal for when it starts up.

You said that you had other units fail also, is there good airflow to the unit? Lots of dust getting sucked into it? What about the eletrical outlet, has it been tested to make sure it has the correct polarization? I've found that when units repeatedly fail, there is often times electrical issues or heat related issues.

The other failed receivers were quite some time ago and actually in a different room. This one has been solid for probably 2 1/2 years (I just checked my oldest recording and it goes back to October, 2009. I have kept up with all the discussion of airflow on the forum and have this one in an open shelf with a lot of space around it and a USB fan circulating air through it. Also, the first issue showed up when the unit rebooted after "checking in" and it had been off for some time at that point. So I don't think it's a heat problem.

The outlets have all tested fine as well. In fact, I just had a quality control inspector from DISH out to check a recent dish move and he tested everything, outlets, coax, lines from the dish into the house.

It hasn't gotten caught in the endless "starting up" loop again, but it did freeze up and reboot last night while watching FSC. That's the first time this receiver frozen up in at least a year or more, so I do think it's just starting to crap out.

I would still like to know what "Umount fail" is in the counters. Anybody?

Voyager6

Jul 13, 2012

It sounds like one of the arms on the HDD stuck. When you shook the unit, it came free. The HDD is definitely on the way out, so keep the replacement. I don't think that anyone has explained what most of the counters mean. I usually just check the software version and HDD temps. You could ask one of the DIRT members for an explanation.

dwarren2

Jul 13, 2012

Don't chance it. Dump the internal HD to the external. Install the new receiver. One important thing when doing so is do not plug the ehd in till after the new receiver is up and running. Otherwide it will not boot up.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 17 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

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Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

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Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.

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Yesterday at 9:43 PM

I guess America can't afford 10 year autoloans

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21 minutes ago

Juan said:
I guess America can't afford 10 year autoloans

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klang

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Finished season 3 last night. Still one of my favorite shows.

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They do like to end each season with a Bang!

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klang said:
Finished 4 last night. Great stuff.

They do like to end each season with a Bang!

Great ending, but it ran in circles most of the season.

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mheisen

Last reply Today at 3:43 AM · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1

Yesterday at 2:50 PM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen

Yesterday at 6:11 PM

Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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Almighty1

Yesterday at 6:33 PM

mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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slow_poke_pete

Today at 3:38 AM

Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

Might be worth just to ditch the hopper plus. No issues here on h713

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slow_poke_pete

Today at 3:43 AM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

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