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We had two DVRs (HR22 and HR21) that had been connected to the internet for a long time. They were connected to two wireless bridges and everything was working fine. Back when DTV was testing whole-home DVR, we even had them connected and working (they were choppy, but they worked). And they didn't have an issue connecting to the internet and downloading on demand stuff.

A couple of months ago, we got whole-home DVR and they sent a tech to set it up. He brought a wired CCK, and because my firewall is in the basement (where the RR connection comes in), I asked him to just plug it in to one of the wireless bridges. That's when things started to go south. He said he wasn't sure if it was going to work because of the wireless bridge... At that point whole-home seemed to be working fine. But the DVR couldn't download anything from the internet (we were using YouTube to test). The DVR actually showed connected and they were getting an IP from my firewall (on the other side of the wireless bridge) but no luck getting to YouTube. He called DTV and they said "it needs to be connected directly to the router and blah blah blah blah...". He tried a couple more things but no luck. So after a while he left and to let the receivers on overnight to see if the would get the on demand content... He said he would come back. After he left, just to make sure it wasn't a problem with the wireless bridge, the access point or the firewall, I unplugged the CCK from the bridge and the DECA ethernet cable from DVR and plug the DVR directly to the wireless bridge. Magic! Internet connection and YouTube available. He came back, called DTV, they insisted it was a problem with our wireless bridge. So we asked them to send the wireless CCK and the tech came to install it about a month later. No change. Same symptoms and behavior. The tech said they would have to send somebody else who knew the whole-home configuration better. So another guy came after a few days. He said the first guy installed the wrong equipment, so changed a couple of things. Still no luck. And now they were blaming the internet connection or the router. We went back and forth for a while and they finally said that whole-home dvr and on demand wouldn't work with our configuration, whatever that means. Even with the wireless CCK, they kept insisting the problem was with the internet connection, even though other devices connected to the same wireless network had no issues whatsoever. At that point, we told the guy to unplug the whole-home dvr stuff and take it. He asked us not to do that because if the issue wasn't resolved he wouldn't get paid for the call, and he said he would have his boss come over and explain why it would not work. Never heard back from anybody. And the connection from the DVRs is not working. So I unplugged the DECA from both DVRs and plug them into my wireless bridges again. Bam! Internet connection again... and whole-home over wireless (yeah, I know, it's crappy).

So that's where we are. We were charged for a tech call, even though it never worked and it should all have been part of the same call, and we are paying for a service we can barely use (it's really choppy over wireless). Any idea what could be the problem?

Sorry for the book, but it wasn't a short story