Social Feed

R
Last reply · posted in DIRECTV General Forum
Hi All,

I've had DirecTV service for 2.5 years now and have the pre-Genie receiver. I have read on here of some people getting free Genie upgrades - is there some secret phrase you have to say on the phone with customer service to get this?

I have not called to inquire on upgrade pricing yet since I did not want to tip my hand to them yet but over the years I have had Dish and DirecTV twice each because NEITHER of them would work with me to new equipment without buying it at full price after my 2 year agreement was up so it was always just far cheaper to switch.

This time I would like to add a second TV (and possibly a third) and get the whole-house DVR capability. My preference would be to get the Genie and stay with DirecTV but in my experience they will not match the new-customer pricing from Dish.

Any suggestions?

Thanks in advance!
RP
16 Replies · 7761 views
Bogy
How long does it take the Protection Plan to take effect? I'm just out of my contract, and I have a dead H24 that needs to be replaced. I have the whole-house setup, with an HR24, 2 H25's, and the H24. Started out with three H25's, but one had to be replaced right after the installation, so they gave me the H24 instead. I'm interested in getting the Genie. I'm not signed up for the Replacement Plan. I've read varying opinions here on how much difference it makes on getting equipment repaired or replaced, and that you can just as well wait until you need it before signing up for it. It's fairly recently that they started offering equipment upgrades as part of the Protection Plan. Do you have to be on the Plan for a certain amount of time before you qualify for the upgrade?
raoul5788
Without the protection plan they will replace a defective box at no charge or contract extension, but you may need to pay shipping. That's $19.95. That charge is often dropped upon request.
Jimbo
How long does it take the Protection Plan to take effect? I'm just out of my contract, and I have a dead H24 that needs to be replaced. I have the whole-house setup, with an HR24, 2 H25's, and the H24. Started out with three H25's, but one had to be replaced right after the installation, so they gave me the H24 instead. I'm interested in getting the Genie. I'm not signed up for the Replacement Plan. I've read varying opinions here on how much difference it makes on getting equipment repaired or replaced, and that you can just as well wait until you need it before signing up for it. It's fairly recently that they started offering equipment upgrades as part of the Protection Plan. Do you have to be on the Plan for a certain amount of time before you qualify for the upgrade?

I dont believe they repair any equipment for you, they would send you another recvr have you return yours if its not too old, then they wouldpossibly repair it and send it outto another sub for a replacement.
Ace68
To see if you qualify for the free equipment upgrade, you can go to directv.com and go to your account page. I was just surfing their site one day a couple of weeks ago, and saw my available upgrades...I now have the Genie & a new HDDVR for free (I have the protection plan and got VIP no cost install (required) and re-upped for 2 more years, they also waived the DVR fee of $10/mo for 6 months, followed by a $10/mo credit for HD service for the following 6 months) Oh...and gave me a year of Starz & Encore for free! (I have been a loyal customer for about 15 years) Good Luck!
L
Call and talk to retention. In the last year and a half I upgraded to all HD (HR24 and 3 H25's) and then several months ago I upgraded to a Genie (HR-44), all at no cost to me with free shipping. I've never had the protection plan. Every time I call, they fall all over themselves wanting to give me new equipment and discounts.
M
I can confirm that free upgrades are definitely in the system for at least some subscribers without having to haggle. Also, we have no additional services on our account except HD and DVR.

Over the past two days, I've been calling DirecTV and peppering them with all sorts of questions about upgrading our HR20-100 and H21-200 (I'm sure some folks here may be rolling their eyes over our equipment but, so far, so good for us - and more on this shortly). A special thanks to this forum for the additional info to ask DirecTV.

Anyway, today's rep mentioned that our account - which, admittedly, is over 10 years old and over a year out of contract - is eligible for upgrade at any time for no additional hardware cost (additional monthly $3 whole home DVR fee required), plus $49.95 install fee (I'd prefer to install SWM equipment myself, but I don't have crimping tools available, so I figure $50 is a smaller price to pay for new tech installed correctly the first time).

However, we're not taking advantage of the above immediately, predominantly because our main compelling reason would be the wireless Genie Mini client receiver.

The rep told me that this receiver is still in trial stages only in certain parts of the country. It is on very slow rollout until they're comfortable with nationwide deployment, again from what he said. I asked if there was some other concern they were having with it; he indicated none. For us, having a wireless client would be ideal, as our kids are too young to have their own cable outlets provisioned (read: I plug in additional outlets in the basement :) ), and we don't have enough coax jacks around the house for a really nice wired solution (wife refuses additional cord fishes, and I don't blame her, for our current setup).

As I mentioned above, and based on our current needs, we simply don't have a compelling reason yet to upgrade (e.g.: neither wife nor I have ever found ourselves in front of a receiver saying, "Man, I wish we could do such-and-such"). Of course, a hardware upgrade would mean a new 2-year contract, but our only other viable video option is AT&T U-verse, but we don't know if/when that deployment will ever happen.

YMMV, and with eligibility attached to our account, we don't have to make a move, but we could :)
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68538 Replies · 2673585 views
  • Like
Reactions: c-spand
EatMyVolts
A Little Bit of Soap -- The Jarmels
long_time_Dish
Give A Little Bit - Supertramp
dishstaller
Little Wing - Jimi Hendrix
long_time_Dish
With A Little Luck - Wings
H
LITTLE Willy-Sweet
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
116 Replies · 1836 views
  • Like
Reactions: Jimbo and dfergie
Foxbat
I guess even the patience of us laid-back Hoosiers has its limits:
rvvaquero
I guess even the patience of us laid-back Hoosiers has its limits:
Be nice to see a Cowboy headline like that.
M
I guess even the patience of us laid-back Hoosiers has its limits:

Can we expect to see a new coach if we say "pretty please?"
  • Like
Reactions: Foxbat
Foxbat
Jeeez, Week 6, no lead is safe…
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
24 Replies · 1072 views
  • Like
Reactions: LQQK and reubenray
N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
  • Like
Reactions: charlesrshell
jsmit86
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
long_time_Dish
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Oh, you mean "soon"? :biggrin
Almighty1
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
navychop
it will likely fix the OTA Single Tuner

:popcorn
  • Like
Reactions: charlesrshell
dishstaller
it will likely fix the OTA Single Tuner
🤣

Oh....you were serious
  • Like
Reactions: charlesrshell
teachsac
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Hondo is back with a new squad 9/25 only on Starz.


View: https://m.youtube.com/shorts/b0gPzA8KHEQ
7 Replies · 105 views
  • Like
Reactions: dfergie
K
Never watched the previous shows, so doubtful.
teachsac
Started watching yesterday. Not too bad.
Scott Greczkowski
Wife likes it.
  • Like
Reactions: teachsac
teachsac
I like Zyra from La Brea (one with the prosthetic).
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2033 Replies · 184143 views
R
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
osu1991
long_time_Dish
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
R
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
long_time_Dish
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.
  • Like
Reactions: Foxbat
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
152 Replies · 1935 views
  • Haha
Reactions: Mike0616
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
  • Haha
Reactions: Jimbo and Mike0616
M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
  • Like
Reactions: Howard Simmons
Jimbo
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
  • Like
Reactions: Mike0616