I can confirm that free upgrades are definitely in the system for at least some subscribers without having to haggle. Also, we have no additional services on our account except HD and DVR.
Over the past two days, I've been calling DirecTV and peppering them with all sorts of questions about upgrading our HR20-100 and H21-200 (I'm sure some folks here may be rolling their eyes over our equipment but, so far, so good for us - and more on this shortly). A special thanks to this forum for the additional info to ask DirecTV.
Anyway, today's rep mentioned that our account - which, admittedly, is over 10 years old and over a year out of contract - is eligible for upgrade at any time for no additional hardware cost (additional monthly $3 whole home DVR fee required), plus $49.95 install fee (I'd prefer to install SWM equipment myself, but I don't have crimping tools available, so I figure $50 is a smaller price to pay for new tech installed correctly the first time).
However, we're not taking advantage of the above immediately, predominantly because our main compelling reason would be the wireless Genie Mini client receiver.
The rep told me that this receiver is still in trial stages only in certain parts of the country. It is on very slow rollout until they're comfortable with nationwide deployment, again from what he said. I asked if there was some other concern they were having with it; he indicated none. For us, having a wireless client would be ideal, as our kids are too young to have their own cable outlets provisioned (read: I plug in additional outlets in the basement

), and we don't have enough coax jacks around the house for a really nice wired solution (wife refuses additional cord fishes, and I don't blame her, for our current setup).
As I mentioned above, and based on our current needs, we simply don't have a compelling reason yet to upgrade (e.g.: neither wife nor I have ever found ourselves in front of a receiver saying, "Man, I wish we could do such-and-such"). Of course, a hardware upgrade would mean a new 2-year contract, but our only other viable video option is AT&T U-verse, but we don't know if/when that deployment will ever happen.
YMMV, and with eligibility attached to our account, we don't have to make a move, but we could
