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B
Last reply · posted in DISH Network Support Forum
Hey All,

I had Dish network installed in my house last week....2 Hoppers and 2 joeys. It has been a frustrating experience to say the least. I've already had to have one tech out on Thursday and having another one come out tomorrow. I keep having to power cycle my receivers every day due to "Error 004. Error tuning to channel. Press guide to try a different channel. if that doesn't work reset the receiver". Which I have to do nearly once every day as I get it. One of my hoppers is getting replaced due to the fact that the Apps don't work even though all other internet features work. When the 1st tech came out, he replaced a few things but didn't know why I would be having this problem. I also get "Lost Signal" on at least one of the tuners each day on both Hoppers. My signal strength is about "58". Where the dish is on my roof is it has a straight shot with no trees in the way. I have talked to the "Loyalty" department and don't get anywhere with them because I really want to leave Dish without paying an ETF fee and go back to DirecTV. I am very unhappy with my services. Any advice or assistance would be greatly appreciated.

Thanks!
16 Replies · 3442 views
B
Not by a dish technician but the wall plate is new and I had no problems with DirecTV. my main goal, I think at this point is to try to be let out of my dish network contract without an ETF. I am really not happy with the service that I have received. I'm not a fan of the UI on the hopper and the fact that I have had to have 2 technicians come out in only a week since the install sends up red flags for me. I really just want to go back to DirecTV.
dvrexpander
Not by a dish technician but the wall plate is new and I had no problems with DirecTV. my main goal, I think at this point is to try to be let out of my dish network contract without an ETF. I am really not happy with the service that I have received. I'm not a fan of the UI on the hopper and the fact that I have had to have 2 technicians come out in only a week since the install sends up red flags for me. I really just want to go back to DirecTV.

You won't get out of the ETF...very very unlikely! You have 30days I think though to get out of contract but I could be wrong.
B
I should mention it again, that I've got two hoppers that are experiencing this issue and not just one.
broeddog
I had Directv before switching to Dish in 2012 when the Hopper became available. When I had Dish installed they used all brand new 3GH wire approved by dish except on one of the Hoppers in my bedroom, which had 3GH wire that was installed by Directv six months earlier. The tech had all kinds of different issues with that Hopper and it wasn't until 3 days and 3 different technicians later, did one of them run new 3GH which solved all of the problems I was having with that Hopper. From what I was told by the supervisor that solved the problem was, that the center conductor on the Directv cable didn't allow the correct voltage to pass from the receivers to the LNB and the only way to fix the problem was to use only Dish approved cable. I have been very happy with my 2 Hopper and 1 Joey system other than an occasional software bug.
dvrexpander
I had Directv before switching to Dish in 2012 when the Hopper became available. When I had Dish installed they used all brand new 3GH wire approved by dish except on one of the Hoppers in my bedroom, which had 3GH wire that was installed by Directv six months earlier. The tech had all kinds of different issues with that Hopper and it wasn't until 3 days and 3 different technicians later, did one of them run new 3GH which solved all of the problems I was having with that Hopper. From what I was told by the supervisor that solved the problem was, that the center conductor on the Directv cable didn't allow the correct voltage to pass from the receivers to the LNB and the only way to fix the problem was to use only Dish approved cable. I have been very happy with my 2 Hopper and 1 Joey system other than an occasional software bug.

They feed you a line to make you happy. I've used every type and brand of 3Ghz cable and NEVER had an issue so long as the cable wasn't faulty. There is nothing wrong with any other brand that they have don't have on the approved parts list but a few problems just came from failed cables or a very hard bend in a cable that caused a crack in the center conductor.
S
You won't get out of the ETF...very very unlikely! You have 30days I think though to get out of contract but I could be wrong.

You're right and wrong...can't get out of the ETF, and no, there isn't 30 days to get out of the contract, it's valid the moment it's signed, and the ETF applies right then (unless there is an over-riding regulation in that state that says otherwise, and I am not aware of any).
boba
Are you using any part of your previous Directv system? Directv doesn't use as high a frequency on the satellite to receiver as DISH does so Directv could work but DISH won't Directv could also have splitters in the line that wouldn't be compatible with DISH. And yes white insulators on wall plates can make a difference as others have said. You signed a 2 year contract when installed it is a legal binding agreement unless DISH wants to let you out. Did you do any investigating before deciding you wanted to switch, your complaints weren't hidden from someone who checked out the system?
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68565 Replies · 2675567 views
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dishstaller
Little Miss Dangerous - Ted Nugent
RaiderPower
Little Miss Can't Be Wrong - Spin Doctors
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sdfntx
Jump Down, Spin Around - Harry Belafonte
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long_time_Dish
Stop Draggin' My Heart Around - Tom Petty and Stevie Nicks
H
This Old HEART Of Mine(Is Weak For You)-The Isley Brothers
iJustine
Last reply · posted in iJustine
1 Replies · 9 views
T
It's not even where it folds!
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
20 Replies · 500 views
S
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.
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Almighty1
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
AZ.
AZ.
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
someone is showing their age
Almighty1
someone is showing their age
LOL. It depends if the person saw it during the years when they were actually still available which is 1968 to 1983 meaning the person could be 43-58 years old or they can even be a few years old if they learned to read and write at a young age and actually saw a telephone with that label somewhere recently just like even here in San Francisco, payphone still exist physically in public places but whether they can be used or not is a different issue. It still looks like this even today:
1792633296785.webp
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dishstaller
I opened my Radio Shack in Sept 1984 and right about that time they did the whole deregulation thing with the phone companies. I bought TONS of those phones that had been refurbished with a new outer shell. You could throw one of those out of a 3 story high window and it would still work.
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord 🤣
navychop
someone is showing their age

You should hear his stories about when rocks were soft and pterodactyls were the new kid on the block!
dishstaller
One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone.

View: https://www.youtube.com/watch?v=CA0yZ1nrm6M&pp=ygUPd2tycCBwaG9uZSBjb3Bz
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
He was 71 yrs old. One of my favorite songs is Seminole Wind....the violin is killer.


View: https://www.youtube.com/watch?v=W8sh9P3X33w
5 Replies · 45 views
FTA4PA
Rest In Peace
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M
I Wish I Could Have Been There is an amazing song. Rest in peace Mr Anderson.
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Bobby
Rest in peace.
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comfortably_numb
Hope you're out there Swingin', John.
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dishstaller
I Wish I Could Have Been There is an amazing song.
That's one of those songs that hits a little too close to home for me. I like the song but just can't listen to it. It's kinda like that song "Daddy never was the Cadillac kind".....reminds me too much of my Grandfather who died Feb 18, 1995.
N
Last reply · posted in DISH Network Support Forum
My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?
201 Replies · 5114 views
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Scott Greczkowski
Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.

Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.

DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.

Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy. :)
bookworm370
Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.

Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.

DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.

Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy. :)
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.

But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that! ;)
S
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.

But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that! ;)
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!
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ppappas
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!
They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.
Almighty1
They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.
Unless of course they didn't keep a copy of the old drivers and can no longer get it. Then there is always the their support for the product is EOL after a x amount of time so it will make the consumer have to buy the current product offering.
B
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.
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Almighty1
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.
No updates but if you can get DISH Technical Operations to roll you back to H710 or earlier even though H708 would be best because it also eliminates another problem like in this comment, you will also no longer have the problem as long as you don't update manually or forced to any new version until the problem is fixed as the problem started in H711 and still exist in H712 and H713.
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dishstaller
Installed an off-air antenna a couple days ago for a customer who had just cancelled his Dish service. He had a dual off-air adapter and gave it to me. Cool. I'll keep it on the truck....might come in handy. Got to admit I don't watch anything as far as live tv goes anymore. Even if we have severe weather, our local channels will have a live feed on Youtube.
navychop
In other news, it was announced that the software fix for the two tin cans and a string will not be forthcoming. A hardware fix is required. However, that fix will let you receive stations from a gazillion miles away.

Truck roll charges may apply. Two year commitment required.
M
Last reply · posted in Over the Air Television By RabbitEars.Info
Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.
6 Replies · 216 views
navychop
DEATH TO NEXGEN!
TRG
TRG
17 years ago the US turned off analog OTA signals in favor of digital broadcasting. Now the push is ATSC 3 "Nextgen TV". But nobody seems to be able to agree on DRM implementation protocols. People don't want to hook their TV up to the internet in order to watch over the air TV. At least I don't. With all the data they collect about your viewing habits the box should be given away at no cost.
navychop
Comb your hair.
primestar31
DEATH TO NEXGEN!
star trek GIF


It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.

There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.
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navychop
I truly hope you are right.
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