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Why I cancelled Dish -They disappointed me with their dishonest practices.

I apologize for the long winded post you are about to read. I have been a Satellite Guys member for years and rarely post, but today was the day that broke the camels back.
I have never been so disappointed in a company. I loved the service and the ease of use, but what happened below has put a bad taste in my mouth. I know I will never hear from Dish on this, but I feel a little better knowing that people will see this and have a second thought before signing up with this company.



After years with Dish Network I finally cancelled my service. I am extremely disappointed and after their latest colossal screw up they can expect that I will never sign back up for their service again. This mess began long ago when I upgraded to the Hopper system and traded in my aging 922/722/211 setup. The technicians took out my old equipment and swapped in the new Hopper and joey setup which consisted of (2) Hoppers and 3 Joeys.


For a long time I was happy with this setup until a few months ago when one of my friends, who is considerably more technical than me asked whey in the world I had all these hoppers and joeys (Including a hopper sitting in my basement not connected to a TV- I was told I needed to have it there). After looking at my install he laughed and determined that I only needed 1 Hopper and 3 joeys. In addition to that he found that one of the Joeys was never even connected (spare bedroom) to a live cable connection and that the installers had coiled up the coax line for that room outside the house and never bothered to install it. In fact they had cut and removed the old coax connection leading up to that bedroom and left a hole in the side of the house that was open to the elements.


Imagine my irritation when I realized I had essentially been paying for 1 extra hopper and one extra joey for almost 2 years, and that there was an open hole in my 10 year old house. Those fees adds up with the hopper fee, the Joey fee, and the additional DVR fee. I called up dish and spent hours on the phone trying to get this mess resolved. Finally I became so frustrated I just decided to cancel my account. At that point they offered to credit me for the leased receivers that had not been used and stated they would send me boxes and there would be no charges for the equipment return. In addition they stated they would get in touch with the department that handles damages and someone would be sent out to look at my home. I agreed and decided to hold off on cancelling to see if they would take care of the issue.

Several weeks later I had still not received the boxes and the call in to have someone look at the hole in the side of my house where they had pulled out the old cable out and not replaced it never resulted in a tech visit. Fed up with the lack of service I cancelled my account. I was not to be charged any additional fees for returning my equipment, and they were sorry to see me go.

Imagine my surprise when I got my email advising me that, not only did no need to return the following (at a charge of $17 per box) including they boxes they never should have installed:
HPR2000
HPR2000
JOEY1.0
JOEY1.0
JOEY1.0
___________
VIP 722k
VIP 922
VIP 211K


In addition I had 3 additional "phantom" boxes that consisted of a 922, a 722, and a 211k that the original installers took with them and that I had heard nothing about for years. So now in cancelling my account they are trying to charge me $136 for boxes, 3 of which I don't even have after being told there would be no charge because of the issues that I had with their service and 2 more that I should have never been installed.. Now I will have to fight this company over boxes that aren't even in my possession and for the return fees they said I didn't have to pay. I live in Ohio and luckily we have a 1 party consent law for recording conversations and I have my entire last call recorded in the event I have to take this to court to prove my case.

The sad thing is I was planning on restarting my service in 6 months after I got married and we moved into our new house. Now Dish has lost me forever and they will have to fight me because I am not going to lie down and let them scam money out of me.


Dish Network, I am disappointed in you.

-Bill
Previous Dish Network customer who will tell everyone he knows how bad of a company Dish is.