I think I fixed it (maybe). I logged into the router, and it gave me the option to upgrade the firmware, which I did. I noticed that my router has two frequencies 2.4ghz and 5ghz. I tweaked the settings on the 5ghz. Then I opened the menu of the HWS, change the network to the 5ghz frequency and tried to dl a movie. When it started, it was running at 20mbps, slowed to 5, and settled around 8. Much better than what I was seeing. I think I will cancel the tech visit.