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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Feb 2, 2016 · posted in DIRECTV General Forum

New Genie Software Coming

A new software version will be released in the coming weeks to all DIRECTV Genie receivers. The download will take approximately three weeks to complete a national rollout.

Closed Captioning Option Moved
The option to enable Closed Captioning for DIRECTV programming has been moved. Now, when a user selects the Info key on the DIRECTV remote, the CC selection will be directly to the right of Info, with the Closed Captioning option being found at the top of the drop-down list. This relocation makes it easier for customers to turn on Closed Captioning.

FailSafe Mode Support Temporarily Removed for HR34 Only
With this software download, the HR34 will temporarily remove support for FailSafe (or non-DVR) mode. HR34 behavior for hard drive failure will revert to previous implementation: System Error Code 14 will display to inform the user that an internal storage error has been detected and the receiver's hard drive will need to be replaced. FailSafe mode is expected to return to the HR34 in a future software download.

FailSafe mode enables users with supported receivers to continue utilizing non-DVR functions like watching live TV after a receiver's hard drive stops working. Please note that FailSafe mode remains unaffected on HR44 and HR54 receivers, as well as H44 receivers with attached hard drives.

Improved Messaging for On Demand Search, OSD 736
When a user performs a search for any content from the DIRECTV On Demand homepage that returns no results, they will now be presented with messaging that more accurately informs them why the search failed. The messaging shown depends on the Internet connection status of the customer's receiver:

Receiver has never been connected to or has been disconnected from the Internet — Text explains that an Internet connection is needed to gain access to On Demand programming. The user is also presented with options to Connect Now or Reconnect Now, depending on the previous connection status of the receiver. The user will then be presented with the "Get Connected" OSD flow currently available on Genie receivers.
A receiver with an active Internet connection – The user is informed that the search service is temporarily unavailable and is prompted to try again later.

Additionally, customers that encounter OSD 736 when ordering pay-per-view are now provided with additional ordering options beyond calling Customer Care, depending on the Internet connection status of the receiver. This brings the format for OSD 736 in line with other PPV-related OSDs, including 731, 732 and 733, and troubleshooting steps remain the same for technicians.

19 Replies · 5208 views

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alnielsen

Jan 12, 2016

This feature is already in the CE versions of the software. I use the CC option, but they should have moved PIP into that position.

twizt3dsist3r

Jan 15, 2016

B22 is tonight, and b15 is going to be NR

Sent from my SM-G900V using Tapatalk

Jimbo

Jan 16, 2016

twizt3dkitty said:
B22 is tonight, and b15 is going to be NR

Sent from my SM-G900V using Tapatalk

Got B22 tonight as well.

Reactions: ejb1980

ejb1980

Jan 16, 2016

Jimbo said:
Got B22 tonight as well.

Me, too.

tigerfan33

Jan 28, 2016

Very quick and snappy with this update.

TheRatPatrol

Jan 30, 2016

alnielsen said:
they should have moved PIP into that position.

Or move it to the left of INFO. Or better yet give us a one button on/off toggle. DASH or SELECT. Come on DIRECTV!! Grrrr............

Reactions: alnielsen and whitewolf8214

Zashel

Jan 31, 2016

TheRatPatrol said:
Or move it to the left of INFO. Or better yet give us a one button on/off toggle. DASH or SELECT. Come on DIRECTV!! Grrrr............

clearly their thinking on the remote was to remove as many buttons as possible. which is why the RC7X doesnt look like every other remote on the (cable TV) market. what they need is a 2nd, more advanced remote me thinks, but that is unlikely.

whitewolf8214

Feb 2, 2016

I got it last night and working smooth and quickly but lost all my recordings I had saved!!

View all replies (19)

cpdretired

Supporting Founder

Last reply 15 minutes ago · posted in DISH Network Support Forum

Dish Offers

Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.

34 Replies · 1641 views

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Reactions: ewindowman and LQQK

bnewt

Sep 23, 2026

Just checked my account and it shows mgm+ at 8.00 per month, but that has red line drawn thru it and shows 0.00 per month. But it doesn't say how long this lasts,...... 1 month, 3 months, forever. I called customer service to get an answer, and they said nothing like that exists. Should I add the offer or not? Already paying them too much, but want to take advantage of something free.

Reactions: dennispap and charlesrshell

Almighty1

Wednesday at 6:49 AM

This is what I see when it comes to offers on My Account on the Hopper 3 with Hopper Plus and dish.com:

AMC+ 50% off for 3 months (My Account Hopper 3 with Hopper Plus)
AMC+ Free for 3 months (My Account Hopper 3 with Hopper Plus and dish.com)
AMC+ 1 month free (My Account Hopper 3 with Hopper Plus)

Cine y Entretenimie 50% off for 3 months

DOGTV 1 month free (My Account Hopper 3 with Hopper Plus)

DISH Movie Pack 50% off for 6 months (My Account Hopper 3 with Hopper Plus and dish.com)

DOGTV 50% off for 6 months (My Account Hopper 3 with Hopper Plus)
DOGTV 1 month free (My Account Hopper 3 with Hopper Plus)

Gallery First Month Free (My Account Hopper 3 with Hopper Plus)

Heartland Pack 50% off for 6 months (My Account Hopper 3 with Hopper Plus and dish.com)

Mexico y Mas 50% off for 3 months (My Account Hopper 3 with Hopper Plus)

MGM+ $0.00/Month not saying how long (My Account Hopper 3 with Hopper Plus)

Multi-Sport Pack 50% off for 6 months (My Account Hopper 3 with Hopper Plus)

Netflix Standard with Ads, $7.99/month credit toward Netflix Standard with Ads ($.99) month with 24 month DISH commitment
(Only on My Account Hopper 3 with Hopper Plus)

Outdoor Pack 50% off for 6 months (My Account Hopper 3 with Hopper Plus)

Paramount+ with SHOWTIME 50% off for three months (My Account Hopper 3 with Hopper Plus and dish.com)
Paramount+ with SHOWTIME 2 months free (My Account Hopper 3 with Hopper Plus)

Playboy TV 50% off for 6 months (My Account Hopper 3 with Hopper Plus)

Republica Dominicana 50% off for 3 months (My Account Hopper 3 with Hopper Plus)

STARZ 50% off for 3 months (My Account Hopper 3 with Hopper Plus)
STARZ $1.99/month for 2 months (My Account Hopper 3 with Hopper Plus and dish.com)

Sudamerica y Mas 50% off for 3 months (My Account Hopper 3 with Hopper Plus)

UP Faith & Family 1 month free (My Account Hopper 3 with Hopper Plus)

Reactions: zippyfrog, ewindowman, worstman1 and 2 others

slow_poke_pete

Yesterday at 11:45 PM

bnewt said:
Just checked my account and it shows mgm+ at 8.00 per month, but that has red line drawn thru it and shows 0.00 per month. But it doesn't say how long this lasts,...... 1 month, 3 months, forever. I called customer service to get an answer, and they said nothing like that exists. Should I add the offer or not? Already paying them too much, but want to take advantage of something free.

look again mine says free for 1 month

Reactions: charlesrshell

Almighty1

Today at 2:13 AM

slow_poke_pete said:
look again mine says free for 1 month

Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.

Reactions: charlesrshell, Foxbat and slow_poke_pete

slow_poke_pete

Today at 6:02 AM

Almighty1 said:
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.

View attachment 194817

wonder why it says that

Reactions: charlesrshell

Almighty1

15 minutes ago

slow_poke_pete said:
look again mine says free for 1 month

You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.

View all replies (34)

Therm

Last reply 30 minutes ago · posted in DISH Network Support Forum

Am I the only one that hates what Dish did to their mobile app?

I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?

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Juan

Today at 11:52 AM

Not alot of dish customers any more

Reactions: charlesrshell and dishstaller

Foxbat

Today at 12:12 PM

I'm not a big fan of the new layout, especially on my Apple TV. It used to look like the old Guide layout on the Hopper 3, but they changed parts of that, too.

Reactions: charlesrshell

dishstaller

Today at 12:56 PM

I really dislike change for the sake of change

Reactions: AZ. and charlesrshell

dishdude

30 minutes ago

I like the new look, it's a lot cleaner. I'm using it on one of those Onn streaming devices when I travel.

Reactions: charlesrshell

Foxbat

Supporting Founder Pub Member / Supporter Lifetime Supporter

Last reply 50 minutes ago · posted in Internet Television (IPTV) Discussion Forum

New Apple TV 4K released, plus other Apple Home devices.

Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.

At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…

Apple TV 4K

Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.

www.apple.com

17 Replies · 242 views

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Reactions: KAB, navychop, osu1991 and 1 other person

Ronnie-

Tuesday at 9:19 PM

Meh. The 4Ks I have will do everything that these do that I need them to do.

Which that's most tech these days for anything released the last four to five years.

It's honestly a testament to how good the previous gen Apple TVs were and are.

Reactions: meStevo, comfortably_numb, b4pjoe and 1 other person

navychop

Tuesday at 9:31 PM

Ronnie- said:
It's honestly a testament to how good the previous gen Apple TVs were and are.

Don't tell them that. They'll adopt planned obsolescence.

navychop

Yesterday at 12:55 PM

Outside of gaming, would Joe Sixpack notice any difference?

KAB

Yesterday at 7:46 PM

navychop said:
Outside of gaming, would Joe Sixpack notice any difference?

Not a bit. IMO, Apple's are slow to boot up. Time is about the same with 1st gen and 3rd. Roku runs rings around them in that department. I only reason I stuck, is the Apple infrastructure, which has it's definite advantages. But $300 is a deal breaker. Later, Apple!

Reactions: Foxbat, slow_poke_pete and comfortably_numb

slow_poke_pete

Today at 12:08 AM

navychop said:
Don't tell them that. They'll adopt planned obsolescence.

they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade.. :what

. apple's been making money off of software and not hardware for a while

ncted

Today at 8:58 AM

slow_poke_pete said:
ever notice your cell phone slows down when you come up for an upgrade

No. Makes me wonder if that is Apple or the carrier. I am on pre-paid, so I never get "an upgrade." I still have my old iPhone 11 Pro as a second line, and it runs iOS 27 just fine. My iPhone Air, which is still a current model, doesn't really seem that much faster in regular use. It is better in other ways, and worse in some ways than the 11 Pro (size), but performance really isn't a big differentiator, especially since I replaced the battery in the 11 Pro. If I had gotten enough storage when I originally bought the 11 Pro, it could still be my primary device with no issues.

ncted

Today at 9:00 AM

KAB said:
Not a bit. IMO, Apple's are slow to boot up. Time is about the same with 1st gen and 3rd. Roku runs rings around them in that department. I only reason I stuck, is the Apple infrastructure, which has it's definite advantages. But $300 is a deal breaker. Later, Apple!

Yeah, they boot up a bit slower than Roku, but the OS does a lot more, so it makes sense. How often are you booting them up that is a differentiator? Aside from OS updates, mine are on all the time. I will say the ATV4K is generally quicker than the Roku Ultras I have, when it comes to launching apps and responsiveness, not that the Roku is sluggish.

Reactions: navychop

navychop

50 minutes ago

slow_poke_pete said:
apple's been making money off of software and not hardware for a while

What software? For iPhones? I tried to buy some image s/w IN THE APPLE STORE! They had none, and could not offer ANY s/w for iPhones

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TWiT Tech Podcast Network

59 minutes ago · posted in TWiT Tech Podcast Network

This Week in Space 232

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=Y4Edq2eavsQ

Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed

0 Replies · 6 views

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TWiT Tech Podcast Network

Today at 1:52 PM · posted in TWiT Tech Podcast Network

Tim Cook, Elton John & King Charles: A Royal Tech Event

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/oRVxjGm0qtE

Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed

0 Replies · 5 views

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TFLEV

Today at 1:22 PM · posted in TFLEV

Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!

Time for another AWESOME video from TFL Electric Vehicles!

View: https://www.youtube.com/watch?v=MyF_RH1m0mc

Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!

0 Replies · 12 views

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TWiT Tech Podcast Network

Today at 1:22 PM · posted in TWiT Tech Podcast Network

The Apple HomeView

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/0k5iT-OlpdE

Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed

0 Replies · 4 views

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osu1991

Pub Member / Supporter

Last reply Today at 12:59 PM · posted in TV Shows

Frisco King - Paramount Plus

View: https://youtu.be/RHYQYYm5jLM?is=cwxm9t1efsWNl6yy

December 18, 2026 Paramount plus

2 Replies · 61 views

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Howard Simmons

Today at 11:36 AM

osu1991 said:
View: https://youtu.be/RHYQYYm5jLM?is=cwxm9t1efsWNl6yy

December 18, 2026 Paramount plus

Another Tulsa King spin off.

dishstaller

Today at 12:59 PM

Howard Simmons said:
Another Tulsa King spin off.

But.....if you like Tulsa King....looks like you would probably like this as well. I don't mind spin-offs as long as they don't involve a sassy niece who moves from the big city

TheRatPatrol

Last reply Today at 12:50 PM · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?

2132 Replies · 214692 views

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Jimbo

Monday at 11:41 PM

View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share

Reactions: Howard Simmons

Jimbo

Tuesday at 6:25 PM

Jimbo said:
View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?

Reactions: Howard Simmons

Howard Simmons

Yesterday at 1:19 PM

Jimbo said:
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?

Tony as the director.

Jimbo

Yesterday at 2:13 PM

Howard Simmons said:
Tony as the director.

Would you rather have LaRoche ???

Reactions: Howard Simmons

dfergie

Yesterday at 4:37 PM

I liked this episode and a toned down Tony...

Reactions: Jimbo

Howard Simmons

Today at 11:30 AM

Jimbo said:
Would you rather have LaRoche ???

No. Bring in someone new.

Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.

Jimbo

Today at 12:50 PM

Howard Simmons said:
No. Bring in someone new. Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.

I don't think Tim and Tony are that far apart in Age ...

Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)

Tony has changed, he's been running his Security Business ... I'm sure he has grown up.

Give it time ... your judging the New Tony from the old Tony.

It sounds like Tim won't be around the Team much longer either.

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 12:43 PM · posted in Movie Talk

Trailer for new Jim Caviezel movie Ghost Soldier

Might be worth a watch when it comes out. Looks like typical big corp against the little guy movie BUT....there is a reason this plot type is so oft repeated, it draws audiences.

View: https://www.youtube.com/watch?v=_-f9OGsKHd4

1 Replies · 17 views

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dishstaller

Today at 12:43 PM

BTW, I noticed right after I posted this that someone else had already mentioned it....sorry for the duplicate thread. Still looking forward to seeing the movie.

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