FYI for others contacting DIRT,
My experience is that DIRT reps will not tell you that in 15min, they are off the next 2 days,
Nor will they pass your conversation over to another online rep.
So, if you happen to contact a DIRT rep who is 'heading out the door for the weekend', you'll be abruptly left hanging.
Suggesting 1st question to ask DIRT rep is how long they expect to be available to help you.
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