I was on the phone with Dish advanced tech support for over 3 hours last night over an issue that they helped me with last week -- and then it surfaced again last evening.
I'll list all the problems down below after this brief explanation. Last week they said my software was corrupted and had me do a partial download to solve the problems explained below. It worked for a few days, then recurred -- with additional problems -- yesterday.
The first person I spoke with said it looks like the hard drive is failing. Then an advanced tech support man advised that Dish began a MAJOR upgrade of its system (its info source, or something like that) and that it will be all complete 24-48 hours from now. They advised that other customers are having the same problems and that it was not the hard drive -- said all the problems would correct themselves after the upgrade is complete.
I do not believe them.
Here is a list of all the things my H3 & Joey started doing yesterday.......
* earlier this week the H3 stopped recording all series timer events, would only record single-event timers. Dish had to remove the software and replace with a fresh download. I lost all of my favorite channel settings and had to rebuild all of my series event timers, but it seemed to work okay afterward.
* March 1, more problems. The H3 failed to record several series timer events earlier today. So far it has missed 7 event timer recordings today, starting at 7:05 a.m. It is now 6:30 p.m. and the SCHEDULE tab is displaying all of these events as if it is still yesterday.
* each time I try to record a live TV program, I get a 1281 message called TIMER CREATION FAILED, "please try back later."
* The H3 became very erratic in responding to the remote. Same with the Joey. H3 either refuses to obey a button command, or it takes multiple presses to get it to respond.
* Trying to change channels on either H3 or Joey often results in a black, silent screen.
* channel fails to change when pressing it on the program guide. Repeatedly pressing SELECT gets no response at all.
* Program guide shows various program descriptions in Spanish.
* Some recorded content was somehow shifted from one folder into another one.
* I cannot access recorded content. It is a fight with the remote to navigate to a desired recorded program -- then, when I press the SELECT button, the program fails to respond, will not play, etc. I press SELECT repeatedly, but it will not play. This is happening with both the H3 and Joey.
* I did a red button reset on the H3, but the above problems persist. I then unplugged both the H3 and Joey for over one minute, but the above problems continue to happen. All of these resets were repeatedly done again when I was on the phone with tech support.
Has anyone else had these problems? Or am I just continuing on with my streak of bad luck with Hoppers?