Update on the app usage. The Presidents assistant has been in contact for several months. Went through the usual troubleshooting steps....see below. All checked out and verified the receivers have access to the internet. I sent a wireshark packet capture when the ipad attempts to connect to the network. Verified that the app is connecting to the network and receiving packet from D*.
Can anyone else verify they are having problems controlling receivers locally via the D* app?
1. Verify the receiver is connected to the Internet. Using the DIRECTV remote control at the receiver, press the Dash [-] key on the remote.
2. If it says Internet: Connected, continue troubleshooting.
3. If it doesn't say Internet: Connected, troubleshoot at the receiver and not the mobile app.
4. Make sure the receiver is set so all External Devices are set to Allow.
5. Tap the blue sideways arrows at the end of the receiver's row.
6. The Network IP Setup screen opens.
7. Follow the steps at the bottom of the app's screen to find the receiver's IP address, or see Find Receivers IP address.
8. Tap the blank spaces at the top of the app's screen to fill in the receiver's IP address.
9. The IP Address must be a valid Private Network address and match one of these definitions.
a) 10.x.x.x
b) 192.168.x.x
c) 172.17.x.x - 172.31.x.x
10. Tap the Validate button.
11 The receiver should now appear in the list with a green dot and be selectable for control.
12. If the IP address is entered, but the receiver still has a red dot:
13. Verify that the receiver and the customer's device are connected to the same wireless broadband network.
14. Ask the customer for the name of their wireless network.
15. Have the customer go to their device settings (not the settings in the DIRECTV App) and verify the same wireless network (name) appears.
16. Verify with the customer that their device displays the wireless icon at the top and not 3G/4G/5G