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Greetings!
I am new to this forum and this seems like one of the few places I may be able to find my answers.
I have been a Dish Network customer since fall 2000. I had the DHP that was offered at the time and was tickled that I didn't have to purchase equipment. I understood at the time that in-home visits are at no charge and that all equipment on the account is covered.
Fast forward 5 years. I call Dish to purchase a 921 and specifically ask if it will be covered under my current plan. Take a guess...they tell me yes, that any equipment under my account is covered for the life of my account.
Being the paranoid person I am I call back today (5 months later) to confirm this and now it appears I have been "baited and switched". The CCR tells me that "only the original leased equipment you received from Dish is covered under the DHP".
My questions are: Who is right? What is right? and Have I been baited?
Is there any recourse that I will have if my 921 goes awry?
(If this is already covered somewhere in this forum I apologize.)
I am new to this forum and this seems like one of the few places I may be able to find my answers.
I have been a Dish Network customer since fall 2000. I had the DHP that was offered at the time and was tickled that I didn't have to purchase equipment. I understood at the time that in-home visits are at no charge and that all equipment on the account is covered.
Fast forward 5 years. I call Dish to purchase a 921 and specifically ask if it will be covered under my current plan. Take a guess...they tell me yes, that any equipment under my account is covered for the life of my account.
Being the paranoid person I am I call back today (5 months later) to confirm this and now it appears I have been "baited and switched". The CCR tells me that "only the original leased equipment you received from Dish is covered under the DHP".
My questions are: Who is right? What is right? and Have I been baited?
Is there any recourse that I will have if my 921 goes awry?
(If this is already covered somewhere in this forum I apologize.)
12 Replies
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2296 views
just called
I just called in again to verify the story. Now the CSR says that every bit of Dish equipment in my house is covered, leased or purchased.
He said I pay 81.99 for AEP (with a $5 "warranty" DHP fee= $86.99) and I also pay a separate $8.99 for locals, whereas DHA people pay $86.99 for AEP+locals.
Furthermore DHPP would be an extra cost on top of that for that warranty program ($1.99?). Since I pay $5/mo for the old DHP program I would never need DHPP as DHP has in-home and equipment replacement is free.
In further discussion he said the downside of DHP in the past was that the accounts didn't have the great upgrade promotions that non-DHP customers had. So what that meant was that we had to pay full retail price for additional receivers that weren't avaialable for lease (e.g. 6000, 721, 921).
While this makes me happy, it is a bit disturbing that the type of service I will get may just depend on the "luck of the draw" of a phone call. CSRs apparently are confusing DHP, DHA and DHPP. It's probably Dish's fault for not being careful with their acronyms
I'll wait for official word from my email to Dish...
--Dom
I just called in again to verify the story. Now the CSR says that every bit of Dish equipment in my house is covered, leased or purchased.
He said I pay 81.99 for AEP (with a $5 "warranty" DHP fee= $86.99) and I also pay a separate $8.99 for locals, whereas DHA people pay $86.99 for AEP+locals.
Furthermore DHPP would be an extra cost on top of that for that warranty program ($1.99?). Since I pay $5/mo for the old DHP program I would never need DHPP as DHP has in-home and equipment replacement is free.
In further discussion he said the downside of DHP in the past was that the accounts didn't have the great upgrade promotions that non-DHP customers had. So what that meant was that we had to pay full retail price for additional receivers that weren't avaialable for lease (e.g. 6000, 721, 921).
While this makes me happy, it is a bit disturbing that the type of service I will get may just depend on the "luck of the draw" of a phone call. CSRs apparently are confusing DHP, DHA and DHPP. It's probably Dish's fault for not being careful with their acronyms
I'll wait for official word from my email to Dish...
--Dom
It's not that (acronyms), it's just a lack of training (or ability to learn).
We call it CSR Roulette - just keep calling until you get the answer you want. Many times you'll get it, even if it's "wrong".
Supporting Founder
Lifetime Supporter
Comcast is the first to report, with a massive 274,000 loss in video subscribers.
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
cordcuttersnews.com
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News
Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com
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656 views
Charter lost 77,000 TV subscribers, the bigger news, it lost 233,000 broadband subscribers.
You would believe both companies would of learned from what happened with their TV services, which was ignore that cord cutting was a thing, allowed competition ( streaming) to get a foothold in the industry.
Now, in today's world, there are more households in the United States without a paid live TV than those with.
Both companies charge too much, delayed upgrades, all because they believed no one would leave them, only game in town, competition started with the 5G services, than Fiber, enough said, Cord Cutting 2.0 is here.
cordcuttersnews.com
You would believe both companies would of learned from what happened with their TV services, which was ignore that cord cutting was a thing, allowed competition ( streaming) to get a foothold in the industry.
Now, in today's world, there are more households in the United States without a paid live TV than those with.
Both companies charge too much, delayed upgrades, all because they believed no one would leave them, only game in town, competition started with the 5G services, than Fiber, enough said, Cord Cutting 2.0 is here.
Spectrum Loses 233,000 Internet and 77,000 TV Customers in Third Quarter As Cord Cutting 2.0 Grows | Cord Cutters News
Charter Communications reported a further erosion of its core broadband base in the third quarter of 2026, with Spectrum losing 233,000 Internet customers on a pro forma basis that incorporates the recently completed Cox acquisition. Residential accounts accounted for nearly all of the decline...
cordcuttersnews.com
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
454 Replies
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15628 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68758 Replies
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2685363 views
Ham Radio 2.0
Time for another AWESOME video from Ham Radio 2.0!
View: https://www.youtube.com/watch?v=CFoqfrcM8pw
Direct YouTube Link - The Best Black Friday Deals for Off-Grid Comms Right Now!
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
View: https://www.youtube.com/watch?v=CFoqfrcM8pw
Direct YouTube Link - The Best Black Friday Deals for Off-Grid Comms Right Now!
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/V6XzeaKDC0Y
Direct YouTube Link - AI Hiking Advice Nearly Turns Deadly on Mount Shasta #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/V6XzeaKDC0Y
Direct YouTube Link - AI Hiking Advice Nearly Turns Deadly on Mount Shasta #shorts
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=yH-9zj0f7jQ
Direct YouTube Link - Google's AI Ultimatum for Schools
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=yH-9zj0f7jQ
Direct YouTube Link - Google's AI Ultimatum for Schools
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=8m4uwajewUU
Direct YouTube Link - Religious Exemption from Using AI?
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=8m4uwajewUU
Direct YouTube Link - Religious Exemption from Using AI?
TWIT's Website
TWIT Live Feed
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4 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=Zd5TCAV3Cek
Direct YouTube Link - The Binance Crypto Heist
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=Zd5TCAV3Cek
Direct YouTube Link - The Binance Crypto Heist
TWIT's Website
TWIT Live Feed
0 Replies
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17 views
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=o62FsJ2V5Cc
Direct YouTube Link - HP's Answer to the MacBook Neo? OmniBook 5 14 Review
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=o62FsJ2V5Cc
Direct YouTube Link - HP's Answer to the MacBook Neo? OmniBook 5 14 Review
The Official LON.TV Website
Lon on Facebook
0 Replies
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15 views
Pub Member / Supporter
Lifetime Supporter
Good...simple humor. Enjoy
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
7 Replies
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213 views
