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I just wasted the whole day playing around with Dish... Here is what I emailed to the ceo address...

I have had an install of a ViP622 and Dish 1000 scheduled for today (3/4/06) since early February. The installer showed up at my home at about 2 pm to do the install.

When we were talking about the install I told him that I wanted the 622 hooked up to TV 1 and a second line run to another TV in my home. I had specified this with the CSA when I placed the order - it was one of the primary reasons I wanted the 622. I got 3 phone calls earlier this week confirming the install and EACH TIME I specifically asked about the second room install and if I should run the coax wiring or if the installer would do it. Each time I was assured that the installer would take care of it.

A gentlemen called me (Javier - (915) 443-6872) and told me that the work order only specified a single room install and that I needed to call Dish to get the second room added. I then called your company and talked to a very friendly tech support rep (I did not get her name) for well over 30 minutes. About 3 minutes into the call she asked to talk to the installer. When I went out front to give him the phone he was gone - he never indicated that he was going to leave, he just left.

The rest of the 30 minutes was spent getting the work order amended and finding out where the installer was. After several calls your tech rep told me that she had to get a hold of the manager and that the installer was only blocks away doing a simple single-dish install and would be right back. Well over an hour later (after 4 pm) he had still not returned. I then called tech support again and was told that my install was scheduled for March 23rd!

After several minutes I was transferred to Jeannine from the Albuquerque office (800-799-3246 x3034) who wanted to know why I was calling about a March 23rd install today. After I explained the situation to her she said she would look into it and get right back to me. At 5:07 PM Javier called to tell me that they were unable to do my install on the 2nd television because I had an attic and they did not do attic installs. I told him that if they would leave me the coax cable I would do that part of the install myself. He then said the installer would be back shortly to do the install.

At 6:45 PM I called Jeannine back to see where the installer was. She called Javier who called me at 7:00 PM to say that the other install had gone bad and that they would have to schedule for another day. As it stands we are going to try this again Monday. Javier did volunteer to pay my bill next month.

I understand that problems arise and not everything is under your control, but I see NO reason why the installer ever left my home after arriving. I also don't understand why I had to consistently call to get any information. If the installer was going to be detained I should have been notified.

I will await your reply and follow up with information about my install on Monday - if they bother to arrive.