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iceshark
Last reply · posted in DISH Network Support Forum
As you know I had some major concerns about not being able to upgrade to a 622 as a long time Dish customer and ex 921 owner. Here it the letter I sent to Dish,

Dear Sirs and madam, Our account is listed under xxxxxxx and xxxxxxPhone number xxxxx
No: xxxxx

Our concern, I have been an outstanding Dish customer for over 7 years. In fact I owned a C-band big satellite store Cal-Sat in Mountain view Ca back in the early
90's. I have installed many Echostar and HTS C-band satellites for Charlie over the years. I have paid lots of money and have upgraded many times.

The issue I have is not with the people at Tech support. I dealt with Jackie and she was awesome. She tried everyway she could to help me and just could not because of rules.

Here is the situation. I work for an oversea's military contract company and have been gone for 4 months. When you are on oversea's work it is very hard to keep your family and bills in order from afar. My wife has issues that make it very hard for her and I have to take care of my family and keep it all together even when thousands of miles away. I make no excuse, this is just the facts.

During my time away my family had to make ends meet. My wife stopped working and we had to cut back. We were not able to enjoy the 7 year luxury of Dish network and had to temporarily suspend our service. Then lived on 3 off air channels and DVD's until I could return. This was fine and while not a perfect world had to do at the time. Before I left I had my model 921 HD I bought at Costco activated as well as my children's room basic receiver and the PVR in our bedroom. We had major problems from day 1 with the model 921 and I joined a very pro Dish network news group called satellite guys USA. I tried everything however this darn receiver would not work right. Lots of glitches.

So I had my wife return it to Costco as I believed it defective while I was gone. It cost me $500.00 and that's allot of money for a receiver that was very buggy. I still was not upset with Dish as I appreciate that Dish keeps putting out receivers to make it better.

So we returned 921 and had to let Dish turn off until this week when I returned. Immediately I went online and activated my account by paying a reconnect fee. As well I called and paid 2 months in advance. I was happy as a clam to be getting my wonderful DISH NET BACK! Did not even flinch to pay whatever it took to get it back. No problems there as they immediate turned back on my 2 pvrs and basic receiver.

I then asked what kind of promotion I could do to get HD. I was told about all these wonderful new receivers. They switched me over to Tech support to order the model 622. I would replace one of my PVR's.

Jackie pulled up my account and said she could see I had my 921 still on my account. She said that because my service was off for 3 months that I don't qualify for the straight out lease of 622, however she could turn on the 921 that was defective for March for 5 bucks. She said that if she did that I could upgrade for 99.00 on April 1st to the model 622. I explained that receiver was defective. She said it is the only way to upgrade you sir. Just pay the one month and it will make it an easy upgrade.

However she could not find my serial number in my records to turn it back on, so as she was so helpful she was stuck. She said I might try buying a used one off eBay and turning it on for just SD as they are not allowed any longer activate HD on the older models. then upgrade for 99.00 in April.

I said I don't want to buy a used 921-942 and play games. I should not have too. I owned and subscribed to HD and paid 500.00 already to do it and suffered with a poor receiver. I just want to be able to upgrade for the 99.00 in April based on the 921 that she can see I owned. She tried everything and said unless I go get mine back or buy a used one I will have to pay over 700 bucks. This is just not fair!


I am asking for you to do the right thing and best case allow me to upgrade lease to the model 622 pvr HD for 99.00 as every other 921-942 owner is going to be able to. Or something comparable.

I don't feel I am asking for anything for free. I want to pay and want to subscribe again to HD. I love Dishnet and believe you will take care of people that are taking care of you.

I look forward to hearing from you.

Thank you for taking the time to listen to my concern.



As you can see I was not rude and being a happy dish person made sure the letter was positive as there was no reason to be pushy or agitated.

I received a call from the CEO office by an extremely helpful lady named Natelie
She offered to let me upgrade and took my payment immediatly for upgrade and ordered me the 622 and Dish 1000. Both to be installed in 3 weeks. She was very helpful and proffesional. Another reason why I love dish network!

Thank you Natelie!
:)
Now just to hope the installer shows up with the dish 1000 as it sounds like they are not in many locations. I currently have 2 DP-34's inline to 5 tv's

One question, does the 622 not require dual inputs like my old 921??
21 Replies · 3277 views
David Dietzel
Terrific story.

I have also had a positive experience with the CEO office -- last June they helped me get a 942 and were very nice about everything.

In fact, I've had Dish for about six years now and I have to say I only had one CSR that was a bit of a turd. Excluding that one exception, eveyone I've dealt with at Dish has been very good.

I tell eveyone I can to give Dish a try. They blow away Direct TV and Charter in my neck of the woods.
iceshark
I am not worried as I got a confirmation email on our discussion and it says the notes would be put in my file. I am sure I will be fine!

Great company in my mind!
iceshark
By the way, I have upgraded 3 times in the past. Of those 3 times I did not return the old receiver twice and was never asked too. I did not know I was required too>? Thought it an option!
ggw2000
Glasses..

iceshark said:
By the way, I have upgraded 3 times in the past. Of those 3 times I did not return the old receiver twice and never was asked to pay for it or had money charged to my account. Just my lazyness not wanting to drive to shipping place and wanted then to send a drop ship person to my door.

Are those "rose colored" glasses on your avatar;) ? Might want to look at updating your signature- voom been gone awhile now.. Good luck with NO receiver to send back as that is a requirement of the $99 deal... Gerry
iceshark
They requirment was waived in my case! and yes I have it in writting!

They charged my debit card for the 622 and programming. Now just to wait.
I emailed CEO again to make sure my workorder contains the dish 1000 and DP-44 I was promised. No repsonse back from them.

Although sounds like I should just use my old 3foot Voom dish with adapter and single LNB for the 129 sat.
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 7 views
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68776 Replies · 2687730 views
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M
Night Fever - Bee Gees
  • Like
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long_time_Dish
Night By Night - Steely Dan
RaiderPower
Day By Day - Godspell
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long_time_Dish
Derk Day - Steve Walsh
H
Waiting On A Sunny DAY-Bruce Springsteen
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
461 Replies · 16151 views
Bruce
tanman
For your viewing pleasure...
comfortably_numb
For your viewing pleasure...

That's ok, I'm sure Verizon will be happy to take them.
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dishstaller
That's ok, I'm sure Verizon will be happy to take them.
That's ALL Verizon needs.....more congested towers :mad:
comfortably_numb
That's ALL Verizon needs.....more congested towers :mad:

They don't care... they're milkin' the cow. Buddying up with Elon to provide him an MVNO network will make their investors and shareholders salivate. All of their recent marketing efforts have failed, so this move makes a lot of sense.
fmj77
Mr. Morris is no journalist. That article reads like a political hit job.
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NYDutch
That's ok, I'm sure Verizon will be happy to take them.
Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.
b4pjoe
Pub Member / Supporter Cutting Edge
Last reply · posted in Computers and Gadgets
18 Replies · 405 views
harshness
Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
dishstaller
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
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navychop
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
osu1991
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.
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Juan
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
HipKat
Shouldn't this thread be in the IPTV forum?
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dishstaller
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
Had a customer come in a couple weeks ago to pay her internet bill. She let me know in no uncertain terms that she did NOT appreciate me running the same ads over and over. I looked at her and waited for her to laugh and say she was just joking.......still waiting for that laugh.
osu1991
Shouldn't this thread be in the IPTV forum?
There is one there too. I would think either is justifiable as they make both the device and provide a streaming program service.

Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
185 Replies · 3494 views
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R
A lot of upsets yesterday, but my LSU Tigers won.
Y
Parity is growing in College Football. Making it even harder to tell who is better than each other.
rvvaquero
Parity is growing in College Football. Making it even harder to tell who is better than each other.
I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.
T
A lot of upsets yesterday, but my LSU Tigers won.
Coach says afternoon game result of SEC "conspiracy". The rivalry game vs. Ala. will kick off in the afternoon at Baton Rouge rather than at night, which head coach Lane Kiffin says is intentional in order to neutralize fan craziness and noise, which is believed to help lead to wins for squads playing at home. "Obviously the SEC wanted to change this year from how it had been to give LSU less advantage, (considering) how well LSU plays at night and how intimidating it is to play here. So I guess when I look at it that way, I'm not surprised."

But he's come up with an ingenious solution. "Go to bed earlier Fri. night, then start your day earlier. Have breakfast earlier. Start drinking earlier. Whatever your routine is, just move it up."

Meantime ads have been running for a "Protect College Sports Act" moving through Congress.
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

23 Replies · 976 views
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Tom Speer
Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.
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Foxbat
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
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S
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
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ncted
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
"Business Intelligence" is more of an oxymoron than Military Intelligence.
TRG
TRG
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
I have gigabit fiber in an underground box on my property. But it's not lit up yet so I'm stuck with copper too. For now anyway.
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G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
1 Replies · 104 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
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