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SmityWhity said:

My thoughts exactly, "don't make sense" but "does make cents"

I don't think I had all of those questions, but am suspecting that they were building a database on you to understand where everything is in case they needed to help you, in the unlikely event you did not know something.

Also, when I had DirecTV here not long ago, DirecTV wanted to know where each receiver was so that they could disable the correct receiver when they sent you out a replacement. You would not have to give them the serial number or any of the other numbers associated with the box.

EDIT: Easier to say the receiver in the Living Room, Bedroom 1, Bedroom 2, Barn, or maybe at the neighbors house.

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honeybee1981 said:

I'm glad I found this post. My installer yesterday told me my 625 did NOT need to be continuously plugged in. He actually told me not to because if lightning strikes nearby (and lightning storms are common around here) it could fry the receiver. He showed me when he first turned it on, it told him to plug in the phone cord and hit OK. He did, it went through some kind of check, and then he unplugged it. He said if the screen telling me to plug it in comes up again to just plug it in for a second and do what he did. I even specifically asked if there would be a charge if I didn't leave it connected all the time, and he said "absolutely not".
Then today when I turned on my tv a different screen was up telling me I would be charged if it wasn't connected to the phone line. So I plugged it in for now, but I'm going to have to reconfigure my phone jack in my room and run the phone cord across the room in the basement in order to keep it connected. What a hassle!
Does anyone know if since I had it unplugged for several hours, will I be charged? Heck, I guess I don't care because if I am I will definitely call and tell them what their installer told me.
Anyone else get conflicting info from their installer?

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kimr55760 said:

Not necessarily true. I have Packet8 VOIP service and the diagnostics give me a connection ok message but it cannot successfully connect to Dishnetwork.

When I listen in on another line it appears to be a problem on the P8 side. I can't remember the exact message but I remember thinking that if I knew what number my 625 was dialing I may be able to fix it.

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Bull76 said:

Hi, new guy! First post....

So, as i suspected, my Vonage phone line is causing the problem of not being able to connect to dish network? I ordered 2 ppv events the other night and was charged the next day on both of them, but cannot use the interactive CS, or add channel system.

Thanks for any replies.

Bull

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