Social Feed

Hi guys,

I'm new to the board. I spent 5 frustrating hours yesterday with Direct TV, after they installed my new HD dish and HD DVR 20. I'm having several problems and the guys don't know wha't s going on. Maybe you can help me. Here is a little about my system:

Panasonic 50 inch Plasma
Connected to HD DVR20. (HDMI cable between DVR and TV)
Onkyo 6.1 Home Theater system. (Optical cable between DVR and ONkyo)
HD satellite
I live in Austin,TX

As I said, they installed my system and I have been having many problems. Here they are:

a- One of the first things the system did was attempt to download some software. For 30 minutes or so, the system was stuck on "Downloading software" and 0% downloaded. We called the technicians who walked us through turning off the system and turning it back off to see if the software would download. We spent about 3 hours on that and we were not able to download the software.

Then the next problem was that we could not go back to the programming because the HDR would turn itself off after 30 minutes of 0 downloading. No one knows what happened. Finally, after 10 minutes that the system was off, we turned it back again and we finally got a picture but we have no idea if the software downloaded and installed. DirectTv still has an open issue and will call us (but i will not wait). So incompetent.


has any one had this problem?
what does this software do?
how does it affect the system?
why did the DVR turned itself off after 30 minutes of 0 downloading?


b) Next problem we have is that none of the channels are in Dolby Digital. With our old TIvo, the dolby digital channels would be clearly marked in the Program Menu and our Onkyo's front panel would change to Dolby Digital whenever it detected a Dolby Digital signal. Well, it's not happening with this new DVr. We tried it with all the HD channels and checked cables. Everything seems ok but the damn channels do not transmit in Dolby.

I read the DRV manual and it says that Dolby channels will display a DD icon in the menu or program guide. But when i display these, none show the DD icon.

The DirectTV people first told me that the HD DVR 20 did not support Dolby (bunch of crap). I insisted and then the technical person said that it did but he does not know what is happening.

Has anyone had this problem?
How do i solve it? My gut feeling is that the software we were not able to install probably has something to do with the Dolby issue.

c)no local channels in HDTV. Although the technician activated the filters, we are not getting the local channels in HDTV. Direct TV's website advertises these to be available this month but nothing yet. My husband missed his Washington/Redskins game in HDTV because DirectTV has not rolled those out yet.

We are paying a lot of money for this and have been frustrated so far. I wish we had a better alternative than Direct TV. They should refund part of my money for the inconvencience or throw in a deal