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charper1 said:

I think my post to that was more along the same line as always, you guys need to stick to just the facts and stop all the lies and exaggerated claims, mtyhs, and half truths. I have seen so many threads with guys claim they know this is gonna happen or not gonna happen or DirecTV will never pull that off, or that will never be able to be done by that date. Even some guys that back that up with the "I have a buddy that works for DirecTV; only to see all of if proved wrong and they NEVER come back to correct themselves, but sure show up in other threads claiming the same things again about another topic.

Why do you guys need to call any company every day? If I ever called 3 times in any 2 week span I would be GONE, period!, new customer or not! I think some of you guys take the rumors on the web too serious/as truth and get yourselves in a panic over small things. If you have a problem with info you get from any CSR, you should always get their name and/or ID number and keep documentation so you can escalate you call to get satisfaction. AND that's with ANY company. Why anyone would take what a CSR says as law over all the countless contrary info is, is totally beyond me. Do I think they have CSRs talking outside their knowledge? Sure, as does every other department in nearly every company. Do I think its as wide spread as people hear make it sound, NO, I think people here love to exaggerate and play the he said/she said knowing no one can check their claim. I also don't think most people know who told them what, they don't understand that in a lot of cases when they order they may not be talking directly to DirecTV, an likely to get info just to make the sale; and with installs, they are not talking with anyone authorized to talk about anything past the install.

Do I agree that they should be a bit more forthcoming on what is and isn't going on; maybe, I would love it, but because to many people don't know the difference between words like "plan" and "attempt" as oppose to "will" and "guarantee" it will always be a damned if they do a damned if they don't. The TNT HD/NFL snafu is a great example of when they should be talking to us; but the OTA software for the new DVR is a great example why they shouldn't. Is it weird that the DVR OTA is off by default? YES! I agree, but we all knew that before it was released, SO NO BIG WHOOP, plan on it in the next month exactly as rumored and sit back until then. If you don't like it, don't get the DVR until the OTA is ready. It's that easy. You guys sound like crying babies.

I think some of you SHOULD go to Dish, Comcast or whatever your cable companies are; really you say those things in every other post for weeks on end and you are never happy, yet you never really move on. If the cable is so much better, go. I think some of you guys bitch at every little thing just to see what you can get for free and have nothing unless there is drama involved. BUT be sure to relay your experiences there, I have been with those and had even worse experiences. My best TV was C/Ku band, then DirectTV, Dish and cable bringing up the rear.

You know what, the customer isn't always right, I learned that a long time ago. But I do know most customers fail to read, understand, care, in some circumstance have no ability to follow simple instructions; including me. Then screw up and want to blame everyone but themselves. Its just TV for goodness sake; you guys spend so much time here and on the email and phone complaining about crap, I don't see how you ever have any time to figure out if it really works or not. I have been a customer since late 95 and have not had the mass of problems you guys have in one week and really do wonder how much of it may be your own fault.

(The above comments are a conglomeration of many user posts, not just those few directly above my post)[/ Good job. That is my thinking too

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charper1 said:

I think my post to that was more along the same line as always, you guys need to stick to just the facts and stop all the lies and exaggerated claims, mtyhs, and half truths. I have seen so many threads with guys claim they know this is gonna happen or not gonna happen or DirecTV will never pull that off, or that will never be able to be done by that date. Even some guys that back that up with the "I have a buddy that works for DirecTV; only to see all of if proved wrong and they NEVER come back to correct themselves, but sure show up in other threads claiming the same things again about another topic.

Why do you guys need to call any company every day? If I ever called 3 times in any 2 week span I would be GONE, period!, new customer or not! I think some of you guys take the rumors on the web too serious/as truth and get yourselves in a panic over small things. If you have a problem with info you get from any CSR, you should always get their name and/or ID number and keep documentation so you can escalate you call to get satisfaction. AND that's with ANY company. Why anyone would take what a CSR says as law over all the countless contrary info is, is totally beyond me. Do I think they have CSRs talking outside their knowledge? Sure, as does every other department in nearly every company. Do I think its as wide spread as people hear make it sound, NO, I think people here love to exaggerate and play the he said/she said knowing no one can check their claim. I also don't think most people know who told them what, they don't understand that in a lot of cases when they order they may not be talking directly to DirecTV, an likely to get info just to make the sale; and with installs, they are not talking with anyone authorized to talk about anything past the install.

Do I agree that they should be a bit more forthcoming on what is and isn't going on; maybe, I would love it, but because to many people don't know the difference between words like "plan" and "attempt" as oppose to "will" and "guarantee" it will always be a damned if they do a damned if they don't. The TNT HD/NFL snafu is a great example of when they should be talking to us; but the OTA software for the new DVR is a great example why they shouldn't. Is it weird that the DVR OTA is off by default? YES! I agree, but we all knew that before it was released, SO NO BIG WHOOP, plan on it in the next month exactly as rumored and sit back until then. If you don't like it, don't get the DVR until the OTA is ready. It's that easy. You guys sound like crying babies.

I think some of you SHOULD go to Dish, Comcast or whatever your cable companies are; really you say those things in every other post for weeks on end and you are never happy, yet you never really move on. If the cable is so much better, go. I think some of you guys bitch at every little thing just to see what you can get for free and have nothing unless there is drama involved. BUT be sure to relay your experiences there, I have been with those and had even worse experiences. My best TV was C/Ku band, then DirectTV, Dish and cable bringing up the rear.

You know what, the customer isn't always right, I learned that a long time ago. But I do know most customers fail to read, understand, care, in some circumstance have no ability to follow simple instructions; including me. Then screw up and want to blame everyone but themselves. Its just TV for goodness sake; you guys spend so much time here and on the email and phone complaining about crap, I don't see how you ever have any time to figure out if it really works or not. I have been a customer since late 95 and have not had the mass of problems you guys have in one week and really do wonder how much of it may be your own fault.

(The above comments are a conglomeration of many user posts, not just those few directly above my post)

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geaux1 said:

Well, Charper, that may be, but the retention lady told me on the phone when I agreed to have them come out this weekend that the OTA tuner would be wroking by then on the HR20, clearly that may not be the case. So should I raise hell about that? I am getting tired of calling them every other day with more BS information they give on the phone, I don;t care about what's on the website, I am the customer and a high paying one at that, I am always right, haven't you heard that one before? That was the call when they wanted to charge me the "low" price of 299 for the HR20 and I said "no it will be free or I will call Comcast" and after 5 counteroffers from them it was finally free as that is what they had promised me three times but it was not on my account????

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