I recently had a no-call, no-show service appointment, and when I called Voom to let them know, the CRS could NOT have been nicer! I was on hold forever while she waited to get in touch with Installs, Inc., but she kept checking back with me every few minutes, and did her absolute best to fix something that was no fault of hers whatsoever. I'm happy to report that I eventually got things fixed to my complete satisfaction - I got good communication and great service from Installs, Inc., and the installer I got this time was a gem and a half! I've had only good treatment from other CRS's I've spoken with on other occasions as well, although some of them seemed to be better informed than other. But I'm glad that there are some CRS's who check out this forum, as they will find information that they otherwise won't have. Obviously, not everything here can be taken as gospel, but things in press releases from Rainbow must be factual. I don't envy the jobs of CRS people...too much of the time they talk to us when we're disgruntled and disappointed. And while most of us are nice people, they're not getting us at our best! At least this way, they are armed with the same information we have, be it rumor or fact. My hat's off to you, CRS's! Continue to treat us with respect, and we'll do our best to do the same as Voom grows and prospers!