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Has any installers, techs or what not ever got ugly with a customer?
The reason I ask is, I went off on a guy (manager) the other day that was trying to justify theft of service. The arguement got heated but up to this point no cussing, but I had enough and it slipped, I gave 'em the bird to his face. Damn I hadn't been that pissed in a while.
Anyhow I'm on the phone with the boss and sheriff's office after this, the boss said he would take care of it when they called and the SO was on there way. I had told them I was cutting it off until futher notice, which I was in the process of doing while I was on the phone with the boss. Sure enough the manager at the campground called the owner of the campground and the owner called the office. It wasn't a pretty conversation to say the least. The boss just out right told 'em how it was going to be and that he was tired of us going down there to the campground and finding stuff like this. The boss told 'em he should be lucky I wasn't collecting evidence and filling charges. By the time the boss finished with him, his rates went up $3.50 per unit and he lost the curtiosy to the office (all bulk accounts we do, we don't charge the office). In order to reconnect, he had to pay the past due and pay next month with the new rates before service could be restored. I talked with the owner later and never apoligized however he apoligized, He said, "I told him he should just kept his month shut and let them (cable) do their job." On top of this, the SO shows up and has a talk with them as well. Of course when law enforcement shows up, the accused always has no problems and don't want none. 
I wish everyone had to work for the public.
The reason I ask is, I went off on a guy (manager) the other day that was trying to justify theft of service. The arguement got heated but up to this point no cussing, but I had enough and it slipped, I gave 'em the bird to his face. Damn I hadn't been that pissed in a while.
Anyhow I'm on the phone with the boss and sheriff's office after this, the boss said he would take care of it when they called and the SO was on there way. I had told them I was cutting it off until futher notice, which I was in the process of doing while I was on the phone with the boss. Sure enough the manager at the campground called the owner of the campground and the owner called the office. It wasn't a pretty conversation to say the least. The boss just out right told 'em how it was going to be and that he was tired of us going down there to the campground and finding stuff like this. The boss told 'em he should be lucky I wasn't collecting evidence and filling charges. By the time the boss finished with him, his rates went up $3.50 per unit and he lost the curtiosy to the office (all bulk accounts we do, we don't charge the office). In order to reconnect, he had to pay the past due and pay next month with the new rates before service could be restored. I talked with the owner later and never apoligized however he apoligized, He said, "I told him he should just kept his month shut and let them (cable) do their job." On top of this, the SO shows up and has a talk with them as well. Of course when law enforcement shows up, the accused always has no problems and don't want none. I wish everyone had to work for the public.
3 Replies
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1565 views
I've gotten into with a customer before. One time, and I got pretty harsh. I had a 3 room to do about an hour away from home, it was my last job of the day and was scheduled as a PM(between 12 and 5). I try to call all my customers first thing in the morning and let them know when I think I will be there, etc. I had been trying to reach this guy all day with no luck. I finally find the place at around 4 and the guy is totally pissed. He says I was supposed to be there at 8 am hes gonna call my supervisor because he had to reschedule a doctors appointment blah blah blah. After I showed him the work order and convinced him to crawl out of my ass he settled down. Then he said he needed me to be done in 45 minutes. I chuckled. Told him I "might" be able to pull it off in 1:45 if I hussle. He had an old Direct dish in the back, but I have no idea how they ever had a line of sight. The only line of sight I could find was in the front, just above the garage. I mounted it to the eave. Between arguing with him and his indecision about where he wanted the cables ran to, it took me almost 3 hours. I left and his wife calls me an hour later and says if I dont come move this dish to the back of the house she will have my job. Then she brings up the fact that I gave em the run around by not being on site when I was supposed to be and bitch bitch bitch.
I had enough. I just told her that dish was not going to be moved and thats that. "Well, dont you just have the easiest job in the world, show up whenever you want and install the satellite however you want and go home, I wish my life were that easy!"
I asked her just exactly what did she think I was doing all morning, sitting in my truck jackin off? She needs to realize that she is not the only $#@!! person in the $#@!! world and I had been working since 7 that morning. I told her to go ahead and call my supervisor, I gave her his number(which he wasnt too happy about) and told her to NEVER call me again.
This is not the way to handle a customer. Anybody in customer service knows this, but I have a breaking point. I eat sh**all day with a grin and I still go above and beyond what is expected of me to please the customer, half of whom dont even appreciate it.
But I usually just kiss butt and take anything anybody says in stride, most customers are polite and even friendly. But you asked, theres my story.
I had enough. I just told her that dish was not going to be moved and thats that. "Well, dont you just have the easiest job in the world, show up whenever you want and install the satellite however you want and go home, I wish my life were that easy!"
I asked her just exactly what did she think I was doing all morning, sitting in my truck jackin off? She needs to realize that she is not the only $#@!! person in the $#@!! world and I had been working since 7 that morning. I told her to go ahead and call my supervisor, I gave her his number(which he wasnt too happy about) and told her to NEVER call me again.
This is not the way to handle a customer. Anybody in customer service knows this, but I have a breaking point. I eat sh**all day with a grin and I still go above and beyond what is expected of me to please the customer, half of whom dont even appreciate it.
But I usually just kiss butt and take anything anybody says in stride, most customers are polite and even friendly. But you asked, theres my story.
Its my own business although its not satellite.
The vast majority of customers are fine, over the years I have fired a few, always for good reasons. One owed me 300 bucks and just outright refused to pay so I stopped said HI and removed quickly a key part of his machine.
He was $#$#$% and left a filthy dirty message on my machine
So I called his parents his dad a preacher and played the message their son left.
Jr called and said he would pay I returned his machine part....
He INSISTED on a letter of apology I finally agreed sending him a letter sorry I will NEVER service you again.
He got stuck paying about twice more for service I was very happy.
His mom also a customer pleaded I service her son, I said some money isnt worth the hassle
Fired a few NEVER regretted one of them
I dont get mad at them just provide slower service and charge them more...
The vast majority of customers are fine, over the years I have fired a few, always for good reasons. One owed me 300 bucks and just outright refused to pay so I stopped said HI and removed quickly a key part of his machine.
He was $#$#$% and left a filthy dirty message on my machine
So I called his parents his dad a preacher and played the message their son left.
Jr called and said he would pay
I returned his machine part....He INSISTED on a letter of apology
I finally agreed sending him a letter sorry I will NEVER service you again.He got stuck paying about twice more for service I was very happy.
His mom also a customer pleaded I service her son, I said some money isnt worth the hassle
Fired a few NEVER regretted one of them
I dont get mad at them
just provide slower service and charge them more...
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Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68683 Replies
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2681530 views
Staff member
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Some of the channels start next week.
investor.siriusxm.com
SiriusXM Delivers the Soundtrack to the Holidays with Its Festive Lineup of 25 Handcrafted Seasonal Music Channels
Lineup features channels produced and presented by celebrated personalities and iconic brands, including Jimmy Fallon, Hallmark,…...
investor.siriusxm.com
4 Replies
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173 views
Pub Member / Supporter
Lifetime Supporter
I figured some of the guys would be looking here for an answer. You'll need to use this link
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
7 Replies
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244 views
Now I have to go check out what happened now. Lol!I figured some of the guys would be looking here for an answer. You'll need to use this link
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
Went and looked, not too bad...
Just let people know the address is satelliteretailer.com as DishRetailer.COM is not working.
Just let people know the address is satelliteretailer.com as DishRetailer.COM is not working.
I sent you a PM Scott. Doesn't really make any sense to me BUT....I've never claimed to be the sharpest knife in the drawer....though I just might be the most persistent.
Its an automated bot. Explained it to you in the PM.I sent you a PM Scott. Doesn't really make any sense to me BUT....I've never claimed to be the sharpest knife in the drawer....though I just might be the most persistent.
Pub Member / Supporter
America’s Fastest-Growing EV State Isn’t California—Not by a Long Shot
New data shows electric vehicle adoption is increasingly driven by state policies, electricity prices and charging access—not federal incentives
www.autoweek.com
The number-one US state for EV growth, according to the June 22 Yardi report?
Oklahoma.
It has no ZEV mandates and "minimal" incentives, Yardi says, but also has cheap electricity, high multi-car household rates (so, for example, a non-Lightning Ford F-150 pulls their trailers), and a consumer base willing to switch.
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tomwellborn3rd (@wellborn.net)
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bsky.app
Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.
So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.
GM Is Coming for Tesla, Rivian, and China, on Your Phone and in the Car
GM’s latest tech preview details autonomous highway driving plans, AI-powered OnStar features, and new LMR batteries for future EVs.
GM said its next-generation vehicle architecture will provide 40 times more computing power and 30 percent less wiring than before and will expand from the 2028 Cadillac Escalade IQ to its high-volume SUVs, trucks, crossovers, and fourth-generation EVs, which will be powered by lithium manganese-rich (LMR) prismatic batteries
Despite the politicization and perceived consumer pivot away from EVs in America, GM needs to remain globally competitive, so it's doubling down on its fourth generation EVs, with energy-dense, cheaper-to-manufacture LMR batteries, more efficient motors, and state-of-the-art centralized computing architecture. With a stated goal of cutting the traditional four- to five-year concept-to-production time in half, GM is clearly challenging the concept of "China speed," which in the Chinese automotive industry can be as quick as 18 months from design to start of production. In the AI space, GM is smartly collapsing all of its marque-specific apps under the familiar OnStar brand, while providing more features—both on the phone and in the car—than it ever has before.
T
That's how Ford did it- vertical integration. He even set up a rubber plantation in S. Americatomwellborn3rd (@wellborn.net)
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Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.
So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.
TWiT Tech Podcast Network
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Direct YouTube Link - Untitled Linux Show 277
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Direct YouTube Link - Untitled Linux Show 277
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Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
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Direct YouTube Link - Rivulet on Apple TV is a Game Changer! Dolby Vision FEL, Lossless Audio
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I have Dish Hopper and Hopper Plus and also have Alexa Echo. I link the Alex skill to Dish and it asks me to enter the pairing code shown on the TV. I go into Dish Settings and there is no Alexa shown. Not sure what to do.
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Time for another AWESOME video from the TWIT Network!
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iJustine
Time for another AWESOME video from iJustine!
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View: https://www.youtube.com/shorts/UB8LxIX5pj4
Direct YouTube Link - Halloween Pokemon Center Haul
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Buy her book!
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