Social Feed

Truth is, the customer is always right! If I don't like the service I am receiving I should be able to demand at least what I was told to begin with--rather or not it was someones mistake that promised me such service. However, with the way things are now, a customer doesn't have much to bargain with. Quit buying from company A, to only find out that there are no others out there offering service, or if there is, no other company is any better at customer support, quality control, etc...

All companies should do a better job at taking care of their customers, and with that, all companies need to better train their CSR's, so that they don't do or offer something that ends up not being right, OP's situation as an example of that!

I have been an Illinois Bell/Indiana Bell/Ameritech Indiana/SBC Indiana/AT&T Indiana customer for over 38 years. I was a cable tv guy for 27 years, but was sick and tired of promise of digital cable since 2000 with no results. I was the first person in my town to have SBC/Dish (there was a news article in the local newpaper about SBC/Dish) according to the Dish installer out of Indianapolis who made the initial setup in February of 2004. At that time, the only difference between SBC/Dish and Dish was the name. When you called SBC/Dish Customer Service you really got Dish Customer Service and the CSR would help you according to the SBC/Dish terms, which meant you were not eligible for upgrades in equipment, programming, etc. as were Dish customers as I found out on several occasions.

When I signed up for SBC/Dish via landline (took 1.5 hours) the CSR was a Dish CSR (retired Milwaukee policeman) in disguise. At no time did he tell me that SBC/Dish would be different from Dish. The only thing he told me was that SBC could now bundle their services and offer SBC customers a discount. It is my understanding that when you call AT&T/Dish your phone number "identifies" you as an AT&T/Dish customer and the CSR puts on a Dish hat. The only time AT&T gets involved with AT&T/Dish is for billing.

Knowing now what I didn't know then, I would not have gone with SBC/Dish, but would have dealt directly with Dish for my service. My son-in-law in Fort Wayne, IN has Embarq/Dish and his service is worse than AT&T/Dish as the area is really Verizon and Sprint and Embarq only rent lines, towers etc. His installer came from 75 miles away and was a private contractor. However, my son-in-law can get all all the upgrades in equipment and programming without jumping thru hoops like I have to do with AT&T/Dish. Go figure.

AT&TDishman said:

P.S. I wrote (snail mail) DISH headquarters to see what they have to say about this mess.

Click to expand...

They are going to tell you that you are a customer of AT&T, and if you have a problem you need to take it up with them, if they respond at all

AT&T and Dish customers can be identified by your account number. If your accnt number starts in 8272 its AT&T, 8255 DISH.

It is a fact AT&T customers do NOT get DHPP or Dish Movers free.

AT&T customers must talk to their CSR's, DISH CSR's can not access those account. Maybe back in the day, but no longer.

rcdallas said:

AT&T and Dish customers can be identified by your account number. If your accnt number starts in 8272 its AT&T, 8255 DISH.

It is a fact AT&T customers do NOT get DHPP or Dish Movers free.

AT&T customers must talk to their CSR's, DISH CSR's can not access those account. Maybe back in the day, but no longer.

Click to expand...

I'll second this infromation as being accurate. When I call in to Dishnetwork's call centers to address an account I'm working on, the CSR will have to transfer me to their 'sales partner' whenever it's an AT&T account. Two different call centers.