tm22721 said:
You forgot the most important test phase for a mass market consumer electronics product with complex software - beta test. The more complex the product (especially GUI features), the more beta testers and longer beta test period are required. Dish's product development process is still immature after eight years worth of products.
I'd like to agree with you, but beta testers can't even begin to scratch the surface of the pile of bugs that can exist in a complex piece of equipment, especially if it's based on unproven tech. The folks at DirecTV lucked out when they joined forces with TiVo. By the time DirecTVo came into existence, TiVo, Sony and Philips had shaken the worst of bugs out of the TiVo PVR. I have my second TiVo (80 hour series 2), having given my original Philips unit to my son. Yup, rock solid, and it does a nice job in recording SD content from my Dish 811 receiver (once I got the right remote code entered for the IR blasters).
Enter Charlie Ergen and Echostar. They decide to develop a DVR of their own. Oops -- TiVo has patents on PVR concepts. Gotta license them or come up with something different. I'm sure they had a big can of worms to work with in developing the several different recorders that they've brought to market. The real test comes when the unit gets in the hands of the public.
I've done both alpha and beta testing on a number of software projects in a prior life, and still saw lots of bug reports once the software was handed over to the end user.
I don't have a 921 yet (I have one on order). In the meantime, I'm dealing with the foibles of my 811, and wondering if the OTA tuner on the 921 is better than the one on the 811, and if the picture output from the 921 is as dark, etc. etc. Time will tell, I guess.
