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memory

Last reply Feb 8, 2007 · posted in DIRECTV General Forum

You know!?!?!

I have been reading forum after forum and I see alot of people bashing the techs on these HR20 recievers and I must say that YES some arent that good and all BUT when it comes to this particular reciever 9 times out of 10 D* is wasting my time and yoru time for us comming out there BECAUSE its usually the reciever and D* WILL NOT let us change it or anything else. SOOOOO is what i have been seein gin message boards is that the tech is lazy ans stupid and blah blah blah, come on people this is a box that has NUMEROUS problems and D* is working on it soooooo lighten up on the techs SHEEEEEESH

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memory

Feb 3, 2007

Yep i am a tech and I deal with DTV on a everysay basis and let me tell ya between and DTV and some of the customers we have a very stressful job and I bet not very many people could do what we do on a day to day basis

shugo77

Feb 4, 2007

memory said:
Yep i am a tech and I deal with DTV on a everysay basis and let me tell ya between and DTV and some of the customers we have a very stressful job and I bet not very many people could do what we do on a day to day basis

My job is stressfull too, but I realized a while back that the customer is not upset with you, they are upset with the situation. I also realized that complaining about it just makes it worse, so I don't complain about it, I smile, move on, and thank the good lord I have a job.

If you don't like your job, look for another one, I am sure somebody out there would love to have your job and be gratefull for it, just remember, if it weren't for broken equipment and unhappy customers, you wouldn't even have a job.

grydlok

Feb 4, 2007

raoul5788 said:
You are correct, of course. However, look at it from this customer's point of view. I had an AT9 installed in June. The tech told me he had installed dozens of them. It was a pole mount, with the pole already installed. He didn't tighten the mounting screw enough, so it went out of alignment. No big deal, I fixed it myself. He mounted the dual junction block vertically instead of horizontally. No big deal, I fixed that, too. He told me that it didn't matter that the 99 sat doesn't show up in the signal strength setup since it carries the international channels! He didn't install a ground wire. No big deal, after escalating the matter, Halsted sent a competent tech out and he installed the ground. So you see, there are some good techs and some that haven't got a clue. Lucky for me, I know more than the one that did my install and was able to correct his mistakes. Most customers are not so lucky and end up with a multitude of problems.

I don't know about all that but didn't you supply your own pole?, and ground blocks and multi switches shouldn't be installed horizontally, but vertical to prevent water seepage.

raoul5788

Feb 4, 2007

grydlok said:
I don't know about all that but didn't you supply your own pole?, and ground blocks and multi switches shouldn't be installed horizontally, but vertical to prevent water seepage.

Yes, I supplied the pole, but the tech didn't tighten the bolt enough to keep the dish in place. That was not my fault. The ground blocks are supposed to be installed horizontally so that water will not enter them. The attached picture shows what I mean.

grydlok

Feb 4, 2007

raoul5788 said:
Yes, I supplied the pole, but the tech didn't tighten the bolt enough to keep the dish in place. That was not my fault. The ground blocks are supposed to be installed horizontally so that water will not enter them. The attached picture shows what I mean.

Didn't you say that pole was too small?
If you bought the pole that was too small you have some part in the blame.

raoul5788

Feb 4, 2007

grydlok said:
Didn't you say that pole was too small?
If you bought the pole that was too small you have some part in the blame.

No, I never said the pole was too small. I said the tech didn't tighten the mounting screw enough which allowed the dish to go out of alignment. The pole is a 2" fence pole.

grydlok

Feb 5, 2007

raoul5788 said:
No, I never said the pole was too small. I said the tech didn't tighten the mounting screw enough which allowed the dish to go out of alignment. The pole is a 2" fence pole.

raoul5788

Feb 5, 2007

grydlok said:

Care to elaborate?

grydlok

Feb 5, 2007

raoul5788 said:
Care to elaborate?

The Pole wasn't thick enough. You assumed the installer would just crank down, or wedge something in between to make it tight.
You bought the pole so you on the hook as well.

raoul5788

Feb 5, 2007

grydlok said:
The Pole wasn't thick enough. You assumed the installer would just crank down, or wedge something in between to make it tight.
You bought the pole so you on the hook as well.

You are wrong, the pole is the correct size. He didn't tighten it down enough. I did it for him. I assumed he knew what he was doing. Clearly, he didn't. Why are you defending him? Just curious. You don't know him or me. Or are you the guy that did the install?

scotsmanron

Feb 5, 2007

shugo77 said:
My job is stressfull too, but I realized a while back that the customer is not upset with you, they are upset with the situation. I also realized that complaining about it just makes it worse, so I don't complain about it, I smile, move on, and thank the good lord I have a job.

If you don't like your job, look for another one, I am sure somebody out there would love to have your job and be gratefull for it, just remember, if it weren't for broken equipment and unhappy customers, you wouldn't even have a job.

Don't complain? Do you realize that complaining is what makes progress? If people didn't complain about picture quality there would never have been HD. If people didn't complain about the slowness of telegraph there never would have been a telephone and so on and so forth. Complaining is fine.

Being grateful for you job is great, I am for mine, but that does't mean that Beavis and Butthead aren't running things sometimes.

shugo77

Feb 5, 2007

scotsmanron said:
Don't complain? Do you realize that complaining is what makes progress? If people didn't complain about picture quality there would never have been HD. If people didn't complain about the slowness of telegraph there never would have been a telephone and so on and so forth. Complaining is fine.

Being grateful for you job is great, I am for mine, but that does't mean that Beavis and Butthead aren't running things sometimes.

You're taking me out of context, of course complaining about something like pq is a good thing, I was advising the person I responded to that he shouldn't complain about his job, especially in his case where he was complaining about his customer base, that is not wise. As soon as you get a bad attitude about your job and complain about your customers you might as well start looking for a new job. Complaining about your customers is idiotic.

grydlok

Feb 5, 2007

raoul5788 said:
You are wrong, the pole is the correct size. He didn't tighten it down enough. I did it for him. I assumed he knew what he was doing. Clearly, he didn't. Why are you defending him? Just curious. You don't know him or me. Or are you the guy that did the install?

Nope don't know him or you, but I do remember what you posted.

http://www.satelliteguys.us/showpost.php?p=709264&postcount=7

raoul5788

Feb 6, 2007

grydlok said:
Nope don't know him or you, but I do remember what you posted.

http://www.satelliteguys.us/showpost.php?p=709264&postcount=7

Yes I posted that. It is a 2" post, which isn't an exact size. Nothing is exact. That's the same size that most everyone is using on a pole install. Like I said, the tech didn't tighten the set bolt enough and it spun in the wind. If it wasn't the right size, the tech should have told me so. He is supposed to be the expert. How does that become my fault? Since I tightened it, it hasn't moved, and we have had some very windy days lately here in Connecticut. You must be an installer, too.

twoskinsoneman

Feb 8, 2007

raoul5788 said:
Yes I posted that. It is a 2" post, which isn't an exact size. Nothing is exact. That's the same size that most everyone is using on a pole install. Like I said, the tech didn't tighten the set bolt enough and it spun in the wind. If it wasn't the right size, the tech should have told me so. He is supposed to be the expert. How does that become my fault? Since I tightened it, it hasn't moved, and we have had some very windy days lately here in Connecticut. You must be an installer, too.

I understand exactly where you're coming from, the two "kids" that originally came to do the install at my house were extremely disapointing. They decided I could not get HD programing and would not even set me up with a reqular receiver. Anyway I ended up buying all my equipment and just calling D* to say hey turn it on.

BTW, Here is the pipe I used for my install. The O.D only measures 1.9 inch but it tightened down tight.

Part Number: 7972K18 $92.79 Each
Shape
Pipe
Schedule
80
Pipe Type
Unthreaded
Pipe Size
1-1/2"
Pipe to Pipe Connection
Unthreaded (pipe)
Finish
Black
Steel
Black Seamless Steel
Outside Diameter
1.900"
Inside Diameter
1.500"
Wall Thickness
.200"
Length
72"
Specifications Met
American Society for Testing and Materials (ASTM)
ASTM Specification
ASTM A53

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 12:54 AM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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meStevo

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Last reply Yesterday at 11:25 PM · posted in The Sports Section

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Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.

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Yesterday at 11:40 AM

Hurts done for the season now

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Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

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Yesterday at 9:35 PM

Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

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Peter Parker

Supporting Founder Lifetime Supporter

Last reply Yesterday at 10:34 PM · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.

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naptime

Sunday at 1:05 AM

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

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long_time_Dish

Yesterday at 3:57 PM

jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Oh, you mean "soon"? :biggrin

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Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

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navychop

Yesterday at 5:53 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

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dishstaller

Yesterday at 10:34 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

Oh....you were serious

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reubenray

Yesterday at 1:30 PM

I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

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Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.

pluto.tv

long_time_Dish

Yesterday at 3:47 PM

reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

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reubenray

Yesterday at 3:54 PM

long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

long_time_Dish

Yesterday at 8:36 PM

reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.

If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

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osu1991 said:
View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR

They get cruel sometimes, very very cruel.

. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!

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Jimbo

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Mike0616 said:
They get cruel sometimes, very very cruel.. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!

Yup, I agree, I'd rather be 2 or 3 till the last few weeks.

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You know!?!?!

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