2021 Dish Prices
- Thread starter zippyfrog
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Received my hopper 3 from solid signal on Saturday waiting for the switch to arrive today. 5 dollars for the second hopper not bad .
Sent from my iPhone using the SatelliteGuys app!
Sent from my iPhone using the SatelliteGuys app!
Yes, different folks do. I heard back from the Senior Resolution Specialist over the weekend and she is doing two things:
1. crediting my bill for the current month and the rest of my agreement period for $10 monthly, thus making my single owned H3 service fees total to $5
2. sending a ticket to the corporate escalation channel to get more clarity on this
The infocenter page says that the "2021 Service Fee" for an owned H3 is $5. That page is the place where they would have had to discriminate between "types" of service fees, if indeed that was their intent. The page states that there they will be "removing receiver fees" for owned equipment. That would be the page where they would have had to state that the entire page applies only to the second owned receiver. They did not do that.
Thanks Altitudinous. Kind of the same thing for me except they only credited me $20 two months. It is interesting that some are seeing the $5 fee for their owned Hopper 3s and some don't. Will be interesting when or if we ever hear anything for our work tickets.
That’s fine, but as you saw, it took a manual credit.
The difference is that my owned H3 is my only H3. I believe you said you had a leased H3 and an owned H3?
So in my case, they're effectively acknowledging that a "DVR Service Fee" is a "service fee" because it says "service fee", and they're lowering the DVR Service Fee (which is the only Service Fee on my bill and it specifically has to do with the H3) to $5.
Yes, it took a manual credit, for now. That's how they're fixing the issues that remain in their rollout of the 2021 Price Changes. And as I mentioned, she's escalating the issue beyond what a senior resolution specialist is able to do, so that they won't have to fix the issue as one-off adjustments to individual accounts.
Yes, I have a least Hopper 3 and I own the other H3. So what do you think my account should show? Right now both H3s are each saying $15. Should one say $15 and the other $5? I hope they have a computer account bill glitch and trying to fix it for the ones who own Hopper 3s. Time will tell I guess.
If I had that situation, I would be arguing that the owned H3 should be $5. Since they did not announce pricing changes for leased equipment, I suppose I would expect that the leased H3 stays at $15.
I think it should be that way too. I have been dealing with the DISH Loyalty folks. Should I try the DISH Senior Resolution Specialist if I don't see any changes in mydish account? Are they higher up than the Loyalty department or maybe the same folks?
The problem is that the entire page only applies to fees that are changing. I think that Dish should have to list all of their fees and programming packages (even ones that are not changing price) on the price changes page. That would have made things much clearer, and avoided any confusion in this area from the very start.
You will probably be allowed to keep both credits. (The automatic adjustment down to $5, when you finally get it, and the additional $10 monthly credit.) That is the way it worked for me years ago, when I was still getting the 501 model DVR Service Fee credit that I mentioned earlier in the thread. The first round of credits was for 24 months, which went fine. Then, it was supposed to be extended for another 24 months. For me, two months into that extension (after credit number 26) the credit skipped a month, with no explanation. I complained, and I had to keep escalating my complaint until it got to the Office of the President. At one point, they manually applied the $7 credit for each month that was supposed to be remaining in the extension. Then, a month later, the automatic credit number 27 of 48 finally showed up, and those credits also continued each month after that. So, for quite a long while, Dish was actually paying me to have a DVR on my account. The manual credits dropped off when expected, and the automatic credits were also extended for one more round of 12 months, for a total of 60 months of free DVR service.
That depends on which Hopper 3 Dish considers to be your owned Hopper 3. As you posted earlier, you are already getting a $5 monthly credit toward your DVR fee for the first Hopper 3, making it $10 per month. So, if that is your owned Hopper 3, Dish may only credit you an additional $5, to bring it down to $5 per month. On the other hand, if your existing DVR fee discount is for your leased Hopper 3, then your bill should go down by $10 when the owned Hopper 3 (currently showing up as $15) gets reduced to $5 per month.
Senior Resolution Specialists are who the Loyalty Department transfers you to for any issues that the Loyalty team cannot handle themselves. Since Altitudinous mentioned that even the Senior Resolution Specialist had to escalate the ticket to the "corporate escalation channel" I would guess that they are below the Office of the President. So, the Senior Resolution Specialists are kind of the middle-men, so that not everything has to get escalated directly to the Office of the President for resolution.
In my case, I didn't go through the Loyalty department. I started with chat, went to account specialists on the phone, and escalated from there.
Good story, and good on you for perseverance.
Agree. Then they'd be able to say, "hey, look here, here's a couple of charges that we're NOT increasing!"
How did you get to them? Do I have to call loyalty and ask to be transferred to them, or is there a different phone # or ivr option specifically for them?
In my case, I always start by calling Loyalty. Then, they will transfer you if it is an issue that they are unable to answer to your satisfaction. After your case gets escalated, the agent handling it may give you a special direct number to call them back if there is any need for a follow-up call. If they do give you a special number, don't expect that number to still work the next time you have an issue that you would like to escalate, though. Dish does not seem to want the direct phone numbers to the higher level support departments to leak out on the internet. So, they change those phone numbers frequently, just in case.
I got to them just by asking to escalate the issue.
Quick update in case it helps anyone. I have now been in touch with Corporate Case Management. He acknowledged that the infocenter page was misleading to anyone who is not "inside" Dish. Their position, as predicted by several here, is that the whole "reduction in service fees" on that web page applies to owned second and follow-on receivers. They're going with the argument that the content suppliers need to be reimbursed for the DVR capability on some receivers because users use that capability to skip commercials. So the "DVR Service Fee" is not the same as the "2021 service fee" referenced in the chart on that web page, according to Corporate.
They've agreed to do 3 things:
1. Fix the web page to make it clear what they're talking about regarding purchased receivers.
2. Credit my bill for $10 a month for the rest of my agreement period.
3. Offered to buy me out of my Hopper 3 at my purchase price, and then convert that box to a leased unit.
I'm good with 1) and 2). I haven't agreed to 3).
One of the benefits of owned receivers is the ability to turn them on and off. Anyone have advice on whether it makes sense to let them convert my H3 to leased? If I go out of town and don't care if I'm not recording shows, I could turn off my owned Joeys AND the owned Hopper 3, thus suspending fees for that period, I assume. I've sent an email back to confirm how turning off the owned H3 would behave in terms of fees during the OFF period.
I believe their position is that the first Hopper 3 would have a $15 fee (the "DVR Service Fee"), regardless of whether it is leased or owned, and then additional owned receivers would have a $5 "service fee". Because they have to compensate the advertisers due to us skipping commercials.
Since I spent money to buy a Hopper after reading about the "2021 Service Fees" they were willing to compensate me as I outlined above.
